The Uber Driver App has come a long way over the years. What used to only be an app to accept ride requests is now a massive portal that allows Uber drivers to do just about everything they would need to do to manage their account, get help, and find resources. Every help article published by Uber is available inside the app, so drivers never need a PC or laptop to get help.
The driver app is an impressively comprehensive resource, but it isn’t very well organized. Some essential things you need to do — like submit a simple question to an Uber rep or report an accident — are typically buried behind menus, links, and chains of help articles.
I dug through the Uber app and catalogued every major feature that I found inside other than the core features that you use while you’re giving a ride.
I learned how you can quickly find some of the more essential things that are buried in menus, like:
In this article, I cover every Uber Drive App feature other than the in-ride features. As the app changes, I’ll revise this page. If you find anything that I’ve missed, leave a comment below!
Uber Driver App Home Screen
Map with surge areas
This map shows where you are, and where current surge areas are. I don’t find this map particularly helpful because it doesn’t show where other drivers are, and it’s a good strategy to avoid big clusters of other drivers. To see where other drivers are, download the Uber passenger app and sign in. You’ll be able to see around 10 of the nearest drivers.
In the upper-left corner of the app, you’ll see a checklist icon. This is a destination filter feature that allows you to set an address and only get ride requests that are heading towards that destination. You can only use this feature twice each day, so many drivers use it to get paid rides while they commute into and out of their shift.
Go Online button
A simple toggle button that makes you go online. If you don’t have notifications enabled for the Driver app, you’ll get a popup that tells you to enable notifications. If your account is deactivated for any reason, you’ll get an error message when you try to toggle this switch. If that happens, you’ll need to submit a question in the help center to figure out why your account is deactivated.
Uber announcement blog
Overlaying the home screen is an announcement blog that lets you know about upcoming promotions, and contains help articles and other information you may need to know. It’s something to browsing in your down time between rides.
The Earnings Tab
The main feature of the earnings tab is a bar graph that shows you how much you have earned each day of the week. You can tap each bar in the graph to see how much you earned that day, and if you tap the number above the graph, you’ll get a detailed breakdown of the day. At the bottom of the graph is an estimated payout for the week.
I’ve found that it only takes a few minutes for new earnings to show up in your daily report, but don’t expect everything to show up instantly. Some payouts, like payouts from hourly guarantee promotions, don’t get added to your account until the end of the week.
This area has announcements about upcoming promotions like hourly fare guarantees, or one-time bonuses for driving on certain days and times. I’ve found that it’s not comprehensive, and sometimes it doesn’t list all active promotions. To stay aware of all active promotions, pay attention to emails from Uber and app messages.
This page lists your driver referral link and driver promo code, and shows you a list of your new driver referrals. The list of new driver referrals may show where they are in the process, letting you know if they’ve signed up but not started driving, or that they’re signed up, driving and on their way to earning a bonus.
A list of all of your recent trips. See how much you’ve earned from each trip, how much commission Uber took, and how much surge pricing was applied to individual rides. This is the best place to report issues with individual rides.
To report an issue on an individual ride, find the ride and tap it, then scroll down to the “Help.” button. You can report an issue with the fare amount, report your rider, let Uber know a rider left an item, or let Uber know that you were in an accident on that specific ride.
A list of all of your pay statements. An easy way to see at a glance how much you make each week. Each pay statement goes into full detail, listing rides you did, promotions you earned, and how much you earned each day.
This is a good area to report any issues you might have with your weekly pay, or an individual ride. The Earnings Help link in each pay statement links you to articles covering many pay topics, but as usual, the most helpful links are buried.
If you believe your weekly pay is wrong, tap Earnings Help > Payment Review Request > My total payout is wrong. That page has a form that allows you to explain why your pay was wrong, and it’s the best way to directly contact Uber about your pay without having to go into an in-person office.
You need to maintain a 4.6 star rating to keep your job as an Uber driver, so Uber dedicated an entire area of the app to driver ratings.
At the top of this page, Uber displays the number of 5-star trips you have, and these three statistics:
- Current rating – The average star rating of your 500 most recent rides
- Acceptance rating – Ride requests accepted/ride requests received. Uber can warn you for having a low acceptance rating, and sometimes give you a ‘time out’ of the app, but they won’t deactivate your for this
- Trips cancelled – You can get deactivated for cancelling too many rides. Uber doesn’t want you to pick and choose rides, and they don’t want you to take advantage of cancellation fees
A curated list of compliments from your riders. Not all comments are listed here.
Uber offers different types of ‘rewards,’ which are typically discounts on third-party services. It’s pretty clear that other companies pay Uber to be listed inside the driver app, and the ‘rewards’ typically come in the form of a small discount.
Even though these are only discounts on paid services, Uber makes you drive to unlock some of the benefits. It’s a gamified system to keep you on the road.
The driver reward categories that Uber shows in the app
- Manage money and taxes – H&R Block and Intuit
- Saving for retirement – Betterment
- Fuel card with discounts – The Partner Fuel Card. A Mastercard that has up to 15 cents cash back per gallon. Keep it active by giving at least 100 trips per month.
- Car maintenance savings – 10% – 15% off at major auto chains like Jiffy Lube, Midas, Big-O Tires, Maaco, Valvoline, Firestone, etc.
- Phone plan savings – 15% – 20% off select Spring, AT&T and Verizon phone service plans
- Personalized health plans – Stride health for self-employed workers.
The rewards available to you may be different, so check your own app to see what’s available in your area.
At the end of every ride, your rider can rate you, write in a comment, and let Uber know if there was a problem on the ride. If there was a problem, the rider can select from a list of issues like cleanliness, navigation, driver friendliness, and safety. If a passenger selects one of those, it will show up in the Rider Feedback area and give you tips on how to correct that issue. It’s very general stuff, but if you notice a trend in this feedback you may find a way to improve your ratings.
These are articles that cover the basics of being an Uber driver. Some articles listed are:
- How surge works
- How to use new features like the destination filter or next trip features
- How ratings work
- Vehicle maintenance recommendations
The Account tab is where you can deal with things relating to your personal profile, your documents, your vehicle, your payment methods, and your account settings. The Accounts area of the Uber driver app is most useful for viewing information, not editing it.
I’ve found much more success editing my account information on a PC or mobile browser using these Uber links:
- To get help with your account – help.uber.com
- To update your documents – partners.uber.com
- To update your payment and tax information – vault.uber.com
Visible at the top of the Account tab is your personal profile and your vehicle profile. Your personal profile contains basic information like your name, email address, and mailing address.
Your vehicle profile lists your vehicles and their license plates. If you drive for Uber XL, Select, or another service, this is where you can switch between your different vehicle profiles. For example, if you drive an XL car it’s possible to have a profile that accepts XL requests only, and a profile that accepts both X and XL requests.
The Help section is where you can go to find a help article covering just about every issue you might face as a driver. It’s also the only place you can go inside the app to submit a question to Uber. It’s very comprehensive, but often the answer to your question will be buried in a section that you might not think to open.
There is no search feature in the app, so the best way to quickly find an Uber help articles is to go to help.uber.com. An even better way to get help with your account is to visit an in-person office, known as a Greenlight Hub.
You’ll see these Help categories in the Driver App
- Support Messages – A log of all of your recent conversations with Uber support that you initiated in the Help feature.
- Trips and Fare Review – Shows a list of all of your fares, and allows you to select an issue you may have had with the fare
- Payments and Rewards – Covers all payment issues, referral issues, and links you to the very helpful “Payment Review Request” where you can dispute incorrect payments
- Sign up to Drive – The basics of becoming a driver: Requirements, screening, documents, getting a vehicle
- Account – Information about maintaining your account, managing your vehicles, ratings, insurance, etc
- 5 Star Partner Guide – How-to articles, troubleshooting articles, links to Uber Greenlight Locations
- Safety and Security – Legal, trip safety, ride safety, rules about long rides, rules about dash cams, Driving Style Report
- Accessibility – Features for deaf and hard of hearing drivers, how to accommodate service animals, find out how to become a WAV driver
- Delivery – Articles covering all aspects of driving for delivery services like Uber Rush and EATS
Go to the Account tab, then tap Help > Account > I have another account question.
Uber no longer responds to emails sent to firstname.lastname@example.org or any local support email addresses, so you have to submit a question in the app or at help.uber.com.
The Waybill lists insurance information and technical information about trips. It contains two sections.
- Trip – Detailed information about your last trip.
- Insurance – Detailed information about the James River insurance policy. NAIC #, Policy #, certificate of insurance. Useful if you’re in an accident.
In the driver app, the Payment section only allows you the enter new account information. It doesn’t show the account information you already have listed, so if you’ve already entered payment info and you want to edit it or view it, use vault.uber.com instead.
The Documents area is a good way to see what documents are active in your account, and when those documents expire. If you tap the document, you can upload a new one. I think partners.uber.com is a more reliable way to manage your documents.
Manage account settings relating to accessibility, navigation, contacts, and Affiliations.
- Accessibility – Enable flash requests and features for deaf or hard of hearing drivers
- Navigation – Set your preferred navigation app: Uber, Google Maps, Waze
- Sync contacts – This setting doesn’t do anything on my app. Do you know what it does? Comment below
- Affiliations – Let uber know if you’re affiliated with the military
The music section has optional features.
- Music – Allows you to listen to personalized music through the Pandora app
- Allow riders to play music – When your phone is connected via aux, this setting allows riders to select their own music to play through your phone
- Music services – Connect to Pandora to allow riders to select music to play
This displays the version of the app you’re using, and Acknowledgements that list third party tools used by the app.
Trouble shooting and FAQ
How do I download the Uber Driver App?
The Uber Driver App is available in the app store on your phone, just search for Uber Driver App. You can also find a download link at help.uber.com by clicking For Partners > 5 Star Partner Guide > Account Setup section, click Downloading the driver app
I can’t log into the app. What should I do?
If you’re a new driver and you can’t log in, your account probably hasn’t been activated yet. Typically it takes around 5 – 10 days to be fully activated, so if it’s been longer than that, contact Uber.
If you’re already a driver and you can’t log in, your account has been deactivated. You need to find out how you were deactivated by submitting a question to Uber, or visiting an in-person office.
How do I submit a question to Uber?
Uber no longer replies to emails sent to email@example.com or any other local partner email address, so to send a question to Uber, you have to use one of their in-app or online forms.
Submit a question by going to: Account > Help > Account > I have another account question
How do I submit a question to Uber if I can’t log into the app?
You might be used to submitting a question in the app, so when you can’t log into the app you may feel stuck. But you can still submit a question online at help.uber.com. Click “For Partners” on the left, under Account click “More,” then under general issues click “I have another question.”
I was in an accident. How do I report it?
Uber buries the option to report an accident, but you can find it in the Help section, or find the fare in the Payments area and tap Help there.
Help > Trips and Fare Review > Select the Trip > Tap “I was in an accident”
Also, call the Critical Safety Response Line after you have called 911 and moved yourself and passengers out of harms way.
How do I call Uber? Is there a support phone number?
There is no phone support number for regular issues. The only number you can call is the Critical Safety Response line, but that is reserved for accidents or serious issues. If you need to contact Uber, you have to submit a question in the Help or Payments section of the app, or at help.uber.com.
I’m already an Uber driver but I want to do delivery too. How do I do that?
To sign up for delivery, go to: Help > Delivery > Sign up to deliver with Uber
I’m having an issue and submitting a question is getting me nowhere. What can I do?
Visit an in-person Uber Greenlight Hub. It’s like a DMV for Uber, where Uber reps can help you in person. This is the fastest way to get answers, and the fastest way to clear up account issues.
My payout for the week was wrong. Where can I report that to Uber?
You can submit a general question, but it’s even better to go to the weekly pay statement that is incorrect and tap Earnings Help > Payment Review Request > My total payout is wrong.
What is the Driving Style Report? And can I opt out?
The Driving Style Report is an Uber feature that tracks your driving patterns: braking, acceleration, and device movement. Uber says that this report won’t affect your account status, IE you won’t get deactivated if the report says you brake too hard. You can’t opt out of this feature. Just know that when you’re signed into the Uber app, Uber can track you to a very precise level.