Have you ever noticed a cancellation fee on your Lyft bill? Many Lyft passengers have been surprised to see a $5 fee after a night out Lyfting and in my experience as a driver, very few passengers understand why they were charged.
…if you request a ride and soon change your mind, cancel the ride as soon as possible to avoid the $5 cancellation fee.
It’s a frustrating charge to get, especially if you’re a new Lyft user who is just trying to figure out how the app works without spending a lot of money on fares and fees.
Ok, so here’s how it works. There are two ways to be charged the cancellation fee.
1. If your driver arrives at your location and you cancel the ride, you will be charged the cancellation fee
2. If your driver cancels the ride as a no-show after trying to call you, and has waited at least three minutes at your pick-up location.
Here’s the main idea: If the driver has taken the time to show up at your location and you cancel or don’t show up, you’re charged a fee in order to compensate the driver for their time and fuel.
100% of cancellation fees are paid to drivers, not Lyft
What’s the best way to avoid the cancellation fee? Only request a ride if you’re sure you want it. And if you request a ride and soon change your mind, cancel the ride as soon as possible to avoid the fee. If the driver doesn’t have time to get too close to you before you cancel, you have a higher chance of avoiding the fee.
It’s a lot easier to avoid the cancellation fee if your driver is far away, but if your driver is very close by you’ll have to be very careful about requesting and canceling rides because it’s possible for a driver to show up to your location within minutes or seconds, which doesn’t give you a lot of time to change your mind without being charged a fee.
Don’t think your cancellation fee was fair? Email Lyft support and plead your case.