Every Uber driver or applicant who has ever tried to contact Uber knows that there is no phone support, no live chat, and the email support system is slow and frustrating. The most typical response Uber email support employees send you is a copy/pasted answer straight out of a FAQ that might not even address your question at all.
The good news is that in some cities Uber provides in-person help from Uber employees at “Greenlight Hubs.” A visit to Uber Office Hours will put you in front of a real person who can help you solve your problem and answer your questions in one visit instead of a drawn out multi-day email thread that never resolves. Here’s how to find your local Uber office and what to expect from a visit.
How to find the Uber Greenlight Hub in your area
- Head to ubermovement.com and enter your city at the top of the page
- Click the “Contact” icon or the “City Info”
- Search for the “Greenlight Hub” section
Note: If your city does not have a Greenlight Hub with Uber reps, you won’t find an address on the Contact page.
What you can do at an in-person Uber office
- Apply to drive
- Get help with documents: Uploading, updating, clarifying issues
- Ask questions about your account: What you need to do get hired or paid, reasons for deactivation, how to get reactivated, etc.
The main benefit of going to office hours is that a real person can help you get what you need done in hopefully one visit. If you’re having trouble using the Uber website or figuring out how to deal with your documents, a visit to the local office should help you speed things along.
More about ubermovement.com
In the past, to get local information about your city you had to google around to find your city’s individual support site. Ubermovement.com is Uber’s attempt at compiling all local information into one easier-to-find website that all Uber drivers can use. It’s a lot easier to find, browse, and use compared to the old Weebly websites.
Office Hours is more helpful than email support, but they can’t do everything
The Uber employees at local offices have the ability to help you with most issues, but they don’t hold total power over everything account related. Some account issues that involve fraud and Terms of Service violations may not be able to be dealt with at your local office. If that’s the case, you’ll have to try your luck with email support.