How to Contact Uber Eats Customer Service: Phone Line & More

Need to contact Uber Eats customer service for an issue with your delivery?

Uber isn’t known for amazing customer service, but they have added several ways to get help over the years. And Unlike Uber for ridesharing, Uber Eats actually has a customer service phone line that you can call.

Call the Uber Eats customer service phone number: 1-800-253-9377

But there might be a better way to resolve your issue without calling phone support. Read on to learn every way to contact Uber Eats customer service and how to quickly solve the most common problems.

The best way to get help from Uber Eats depends on what stage your order is in. If the delivery is complete, the help links at the bottom of the order receipt or at help.uber.com are typically the best way to get help.

If you are still waiting for an order, calling customer service or contacting your driver is typically the best move.

Steps to get help while waiting for your order

If you’re waiting for an order, the best way to get help is to use the support tools on the order tracking screen.

The tracking screen has options to cancel your order or get more help. Calling customer service will be one of the options.

Call Uber Eats customer service during an order to:

• Change the delivery address
• Add or change items in your order

Only Uber customer service agents can contact the restaurant to change your order or deal directly with the restaurant, so it’s best to call customer service when the issue is with the food order and not with the delivery process.

If your order has been picked up by a driver: You can contact your driver to provide information about the drop off. However, your driver can’t add items to the order, or cancel the order for you.

How to contact your Uber Eats driver

You can contact your delivery person once they are on the way to pick up your order from the restaurant.

You will see information about your driver on the order tracking screen after you match with them. Tap the message bubble or phone icon to contact the driver.

Only contact your driver to:

• Give additional details about the drop-off you didn’t put in your order.
• Ask for free items like extra sauce or napkins

Your delivery courier has no control over the contents of the order, how fast the restaurant prepared the food or any issues with your experience with the Uber app.

After the delivery is complete, you’ll no longer be able to call the driver.

How to get help after your order is done

After your order has been delivered, the best way to get help from Uber is to use the “Get help” section found at the bottom of every order receipt.

Tap the cart icon at the bottom at the bottom of the app, then tap “Orders” at the top of the screen. Select your order and scroll to the “Get help” button.

The ‘Get Help’ feature is where you can report common issues like:

• Order never arrived
• Missing items, wrong items
• Issues with food quality
• Problems with applying promotions and free credits
• An issue with your delivery driver

After you select an issue and provide more detail, a conversation thread with Uber customer support will begin. Depending on the situation, you may receive a partial or full refund.

Get customer service at help.uber.com/ubereats

You can also contact Uber Eats customer service at help.uber.com/ubereats. First, sign in. After you sign in, you will be able to select from your orders and select the problem you had with the order.

The tools at help.uber.com are similar to the ones in the “Get help” section of the Uber Eats app. First, find the order that you’re having an issue with, then select an issue from the menu.

After you submit the issue, a message thread with Uber customer support will begin.

Common Uber Eats problems & solutions

You can address most of the typical problems with an order by using the help features in the app. You don’t need to call customer service to get help with the most common problems.

Missing items from an order

If your order was missing items, or you received the incorrect items, you can report the issue to Uber Eats and get a refund on those items. In the order receipt, scroll to “Get help” and select “Wrong or missing items.”

Your Uber Eats driver can’t replace any missing or incorrect items. Don’t contact your driver about missing items after the order is complete—they can’t do anything about it!

Order never arrived

If your order never arrived, you can report the issue and get a refund. Scroll to “Get help” in the order receipt and select “My order never arrived.”

However, you might not get a refund if the order was a ‘leave at door’ order and the driver has photographic proof that they dropped off the order.

Can you get a refund from Uber Eats?

You might want a full refund if you’re upset with your Uber Eats order. You will most likely get a full refund if your order doesn’t arrive at all.

For many issues, you will only receive a partial refund or no refund at all. And if you’ve received too many refunds in the past, Uber may decline to give you additional refunds.

There is no direct way to request a refund. Instead, you have to report your issue in the Get help section of the order receipt or at help.uber.com, and Uber may offer a refund.

If you had other issues with the order, like missing items or a long delay, you are more likely to get a partial refund.

More about Uber Eats & Delivery

• How Much Does Uber Eats Cost? And How to Save
• How to contact Postmates customer service
• What is it Like to Drive for Uber Eats?
• How to Contact Uber Customer Service