Most Lyft rides go by without a problem, but what are your options when you need Lyft customer service to step in and fix an issue?
You may have left something behind in the car, overpaid for your ride, or perhaps you want to report a complaint about your driver.
The fastest way to contact Lyft customer service is to use the Help section at the bottom of every ride receipt to report an issue. Reporting the issue will begin a live chat thread with Lyft customer service, where you can get further assistance with your problem.
Looking for a customer service phone number? There isn’t one! Unless you have a serious safety incident to report, you can’t talk to a live human on the phone.
Read on for step-by-step instructions and more tips to get real help from Lyft!
The best ways to contact Lyft
- In the Lyft app main menu, use Ride History and Help to report ride issue and start a live chat with customer service — Every ride receipt has a section to report a lost item, dispute a charge or a fee, report a complaint about a driver, and many other common issues
- To chat with customer service: Use ride receipts to report an issue. A live chat with customer service will begin after you report some issues
- Find a a Contact Us button in Help section topics to start a chat — Useful if you have a general question not related to a recent ride
- You can’t call Lyft! There isn’t a Lyft support phone number for routine issues. The only public phone numbers are reserved for serious safety incidents
- Go to help.lyft.com — Recent rides are listed at the top of the page. Helpful for reporting common ride issues
- Contact Lyft on X — Send a direct message (DM) to the Lyft support X account
- For Lyft drivers: How to contact driver support
Article Contents
- You Can’t Call Lyft!
- Get Help inside the Lyft App
- Chat with Customer Service
- Get help at help.lyft.com
- Contact Lyft on X (Twitter)
- How to Recover a Lost Item from a Lyft
You can’t call Lyft! There is no direct Lyft support phone number
There is no customer service phone number that Lyft users can call.. You can’t directly reach a human on the phone unless it’s about a serious safety incident!
The only publicly available phone number at Lyft.com is for the service animal hotline, (844-554-1297), but that phone line is reserved for service animal issues.
You can request a phone call from the Lyft critical response team about a safety issue, and it is possible to call them directly. However, the critical response team is reserved for serious safety incidents. You should not use it for common complaints.
An old Lyft support number floating around the internet (844-313-3667) only plays a recorded message telling you to go to the Help section of the Lyft app or help.lyft.com.
In addition, you can’t directly email Lyft. There isn’t a customer service email address.
To contact Lyft or get help with a problem, you can start a live chat with support representatives or send a message to support and wait for a reply. Instructions below!
How to chat with Lyft customer service
The Lyft app offers several ways to contact customer service and start a live chat with support agents.
In the Help and Ride History sections of the app, you can dispute a charge, report a driver, change your payment method, etc. After you select an option, a live chat with customer service will begin.
Another way to message support and start a live chat is by finding a Contact us at the bottom of some pages in the Help section of the app.
Use ride receipts to report a problem and start a live chat
In the main menu, find Ride History, then select a ride. Scroll to the Help section and select Get help with another issue, then pick the best-matching problem. After you report an issue, a live chat with Lyft support reps will begin.
Use the Help section of ride receipts to report issues and start a chat with Lyft support
Find a Contact Us button in Help articles to chat with support or send a message
You can also start a chat session with Lyft support by finding the Contact Us button at the bottom of many help articles in the Help section. Tap Contact Us, then select Message as your preferred contact method. That will begin a live chat.
But there isn’t a Contact Us button in every Help article. You may need to scroll through several Help pages before you find the button.
One reliable way to start a live chat is by going to Help > Profile and account > Can’t request a ride
Find a Contact Us button and select the Message option to start a live chat with Lyft
Live chat with Lyft by reporting an issue, or by finding a Contact Us button in a Help article
To find your current and past chat sessions, Go to the Help section of the app and tap the inbox icon in the upper right corner.
To find previous chat threads go to Help, then tap the inbox icon in the upper corner
Report a serious safety incident
In the Lyft app, go to Help then scroll to Report a safety issue to report a serious incident. Alternatively, you can visit this page at Lyft.com. Serious incidents could include vehicle collisions or unsafe and inappropriate behavior by your driver.
How to get a refund on a ride
Follow these steps to request a refund or fare review from Lyft:
- Tap the Menu icon (☰) on the home screen
- Tap Ride History
- Find the ride and tap it
- Scroll to the bottom of the ride receipt and tap Get Help
- Select Dispute ride fare or charge to request a refund
Getting a full refund from Lyft is unusual unless something went very wrong with the ride, like a major issue with your driver or an accident. Instead of a full refund, Lyft typically offers a reduced fare or a ride credit for future rides.
Dispute a fare in the Ride History section
How to report a complaint about a Lyft driver
To report your driver for unsafe driving or other unprofessional behavior, find your ride receipt in the Ride History section of the app then scroll to the bottom of the receipt to find the Help section.
Tap Get help with another issue > Submit feedback on driver
You can also report an unsafe car condition, an accident, or any other general complaint about a driver.
Report a complaint about your driver in the ride receipt
How to contact Lyft customer service at help.lyft.com
The customer support options available in the Lyft app are also available at help.lyft.com. You can view your ride history, report issues, chat with support, and browse customer support articles.
Going to help.lyft.com is the best option if you lose your phone and need to contact Lyft.
There is also an extensive library of support articles that will answer most general questions, and many also have a Contact Us button at the end of the article that can put you in touch with support agents.
Log in at help.lyft.com to get help with recent rides
Browse through the list of articles or use the search feature to find a help page. Scroll to the bottom of a help page to find the Contact Us button.
After you click Contact Us, follow steps to select your issue and select I still need help to get options to contact Lyft.
Most pages at help.lyft.com have a Contact Us button
Find the “I still need help” button, then fill out the contact form
Contact Lyft on X (Twitter): @AskLyft
Lyft has an X account—@AskLyft—dedicated to passenger and driver support. Send a direct message (DM) about your issue and wait for a support representative to follow up.
Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help.
The next updates will come via email and in-app messages.
How to recover a lost item from a Lyft
If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to coordinate a time and a place to get your item back.
But remember that neither Lyft nor your driver are responsible for lost items. Most drivers will try to help you get your item back, but they are not obligated to help you.
You can contact your driver if it has been less than 24 hours since your ride
Go to the Ride History section of the app, tap the ride where you lost the item, then scroll to the Find a lost item option. You will see an option to call or message your driver using a masked phone number to keep your personal details private.
From there, it’s up to you and the driver to coordinate a meeting time and place. If your driver doesn’t respond, you can try calling or messaging them again, but ultimately they are not responsible for lost items and you may be out of luck if they never respond.
If more than 24 hours have passed since your ride…
Go to the Ride History section of the app, find the ride, scroll down and select I lost an item. Input your info and describe the item. Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact you to work out a time and a place to meet.
What if your driver doesn’t respond about your lost item?
If you can’t reach your driver or they don’t respond to your messages, contact Lyft customer support for more help. Lyft support agents can send a message to the driver, but there is nothing they can do to force the driver to respond to you.
Lost your phone in a Lyft? How to contact your driver without your phone
Go to help.lyft.com on a computer or a friend’s phone. Find the ride receipt for the ride where you lost the items and scroll to Get Help. Select the lost item option.
Input your info and use a friend or family member’s phone number. Lyft will send a message to your driver asking if they have your item, and from there, it’s up to the driver to contact your friend or family member to work out a time and a place to meet.
The lost item fee: $20 when a driver returns your item
Lyft charges a $20 returned item fee if your driver successfully returns your item. 100% of the fee goes to the driver.
Here’s what drivers see when they return your lost item:
Drivers can charge you $15 for returning a lost item
The best ways to get real help from Lyft customer service
- Start by using the Help features in ride receipts. You can solve most issues with pre-made forms
- Give all the relevant details that Lyft asks for
- Keep your message brief
- Try sending a tweet to Lyft at @AskLyft if you aren’t getting anywhere in the app
More help for Lyft users
Solomon L Jefferson says
Hello, my name is Solomon. I had a very bad experience driving today. My app won’t go off. For about 4 hours, I have tried to go off line and it keeps saying “finish ride before going off line!” My last ride was around 5pm.
Daniel B. says
My ride was cancelled because a driver claimed that I was not wearing a mask. This is a complete lie and I can produce security video from the hotel I was being picked up at to prove it. I booked a ride and was assigned a driver and then all of a sudden I was assigned another driver and the app said the driver was waiting outside. I immediately went outside WEARING A MASK and there was no car waiting. I pulled out my phone to call the driver only to find the app had shut down and my requested ride was gone. When I tried to book another ride you told me I had to take a pic of myself wearing a mask. Since I STILL had my mask on that was no problem, however when I tried to rebook the rates had gone up. What’s up with that., Lyfy? I have no idea why the driver didn’t want to ride with me but his claim that I wasn’t wearing a mask is an out and out lie. Shame on him. Again, I can prove he lied and never was even waiting for me in front of the hotel.
Eugene McDowell says
Why am I receiving emails about me not have on a mask and I had a mask on that could be seen clear as day. Then I received another email accusing me of doing things that I don’t do. Someone needs to call me like asap
Marjie Sanchez says
Same!!! And there’s no one who can help! 😕
Gabriele Boike says
How do I cancel Lyft Services? There are none available in my Batesville AR area, and we have no plans to travel in the near future. The lyft app was provided for my daughter’s use in San Diego. I no longer need it because she has passed away on May 15, 2021. Sincerely, Gabriele Boike
DougH says
Are you being charged a recurring fee?
Arah mobley says
I’m trying to get a Lyft from my job and the app is charging 39 dollars for local ride home
Donna Drecksel says
Don’t know if this will help, but I will try Made appt today, Aug 31, 2021 for my handicapped son to be picked up between 12:15-12:30 after his appointment at 3220 south State Street, Salt Lake City, Utah. This is on the west side of State Street. I had an important meeting 20 miles away at12:30. At the last minute Your driver texted he would do the pickup across the street. I tried to let him know that was not appropriate because State street is a very, very busy traffic area. My son, who is handicapped would have had to walk to the crosswalk at 3300 south, wait for traffic light ok then cross State Street to the east side and then back track to the Lyft drivers car. I spoke with the driver when he called and announced that he had arrived and told him that his unprofessional pickup arrangement was not workable and that I was unable to get to my meeting because of his thoughtless arrangement . Also told him I would not pay for his shoddy performance. I have called the numbers your recording gave without resolution. I will not pay for such lackadaisical service because your driver was too lazy to report to the designated business address listed on my previously scheduled service request. Evidently, traffic was much too busy and crowded for your driver to maneuver his car to the designated pick up address. So why doesn’t your driver pay for my inconvenience, my missed appointment, the disregard for my son’s safety and disappointment. By the time your driver called me to report he had arrived it was after 12:15. My appointment, 20 miles away required a 30 minute drive for me to arrive on time. Good that I did not leave my son stranded waiting for a ride that would never come. He has no phone, would not know how to get home, etc,etc, etc. one frustrating, unproductive day thanks to a thoughtless, unprofessional Lyft driver who expects his clientele to adapt to his style of service.
DougH says
That sounds like a bad experience. Unfortunately the ridesharing services aren’t really great for handicapped riders, or for third-party ride requests
Henry Cruz says
Your options are very limited. How was I charged $15.00 for a Lfyt lost and found on 08.24.2021. I had left my phone in the car so I was not able to establish direct contact with Lfyt corporate office or the driver as I had no phone. It was like 3 hours later that I was able establish contact with the driver. Again I never spoke directly to Lfyt.about leaving my phone on the drivers car. I begged the driver to come by and compensated her $29.00. The driver must have made the call to Lfyt. So I paid $15.00 and $29.00 to get my phone. Can I get a credit for the $15.00?