Even though Lyft runs regular background checks on drivers, there is always some risk in taking a ride with a stranger. Lyft offers several features to help passengers and drivers stay safe.
For passengers, you can share a real time map of your ride with friends and you can easily contact 911 from within the app. Read on to learn more about safety features inside the Lyft app, and how to share your ride status with friends.
Lyft Safety Tools: Three features available during a ride
While you’re on a Lyft ride, a “Safety Tools” button appears in the ride information overlay, near the bottom of the screen. Tap Safety Tools to bring up three different options.
- Safety at Lyft: Links to information about safety features
- Ride details: Share your location in real time with contacts
- Emergency assistance: Call 911 or see your current location
How to share your Lyft ride location and status
While you’re in a Lyft, you can share a link that shows your ride location in real time. To share the location of your Lyft ride, tap Safety tools, then Ride details, then select the contacts you want to share your ride with. The Lyft app will send your selected contacts a link that opens up in an internet browser and shows your ride on a map.
One big benefit: No more “Where are you??” texts from friends! But in my experience, the real-time tracking feature can be laggy. It’s good for getting a general sense for where your friend is, but you may not be able to rely on it for moment-by-moment tracking.
Emergency Assistance in the Lyft app: Contact 911 and see your current location
In case of an emergency, Lyft offers an easily-accessible Emergency Assistance feature that lets you know your current location, and has a “Call 911” button. Tap Safety tools, then Emergency Assistance. You’ll see your current location and the Call 911 button. Let the operator know your current location.
How to contact Lyft about a non-emergency safety issue
Not every safety issue warrants a call to 911, so Lyft offers different ways to let them know about a safety issue you experienced during a ride.
To contact Lyft about a safety issue, visit this page: Report a safety incident or citation. Select Contact Safety Team and input your phone number. The Lyft Safety Team will call you to get more information about the issue.
Related: How to contact Lyft customer service
Other ways to stay safe on your Lyft ride
Staying safe starts before you step into a Lyft. The first thing you can do to ensure your safety is to get into the correct vehicle: Verify the vehicle license plate, make, and model before you get in. Make sure the driver you see closely matches their profile picture.
While you’re on your ride, don’t be afraid to speak up when you’re uncomfortable or cancel the ride if you think the ride should end right away. There’s always another driver not too far away, so it’s worth it to end the ride, get out, and request a new ride if you feel unsafe with your current driver.
Learn more about Lyft