Contacting Uber customer service isn’t always easy. There’s no direct phone number to call Uber, and it’s hard to locate all of the support options in the app.
Most Uber customers can’t call Uber customer service. And you can’t directly email a customer service email address either.
Customers can get help from Uber by using the “Help” and “Trips” sections of the Uber app, by visiting help.uber.com, or by sending a Tweet to Uber Support.
If you have an issue with a specific trip, go to Account > Trips inside the Uber app to report the problem and start a chat thread with Uber customer support representatives.
Uber drivers can call Uber at 1-800-593-7069. Or go to Account > Help, then scroll to the “Call support” button. Most trip issues can be solved inside the driver app or by visiting help.uber.com.
Article Contents
- How Uber Customers Can Contact Uber
- How Drivers Can Contact Uber Driver Support
The fastest way to contact Uber customer service is to go to a trip receipt inside the app and select an option that matches your problem. Read on for more detail and best practices.
Uber’s phone number: Can you call Uber customer service?
It’s a frustrating fact, but Uber only provides a customer service telephone number to some customers, not all. Only riders in select markets with a Premium account status can call Uber. For all other users, you have to deal with problems through the app or at help.uber.com.
If you call the number above and it doesn’t work, you don’t have access to telephone support. Read on to learn how to contact Uber
How to see if you can call the Uber phone number: In the Uber app, tap Account > Help, then scroll to the bottom and look for “Call Support.” If you can’t find “Call Support,” telephone support is not available to your account. You will have to contact Uber using the other methods described in this article.
There is a ‘critical safety response line’ phone number inside the Uber app, but it is for emergencies or serious safety complaints only. You won’t get any customer service for ordinary issues if you call that line.
Is there an Uber customer support email address?
There is not currently a public email address to directly contact Uber customer support. You can’t email Uber.
Uber Eats customer service phone number: 1-800-253-9377
Uber Eats customers can call a customer service phone line at 1-800-253-9377. Calling Uber Eats customer service is most useful if you need to modify an order that is in progress. If your order has already been delivered, help tools in the app are the best way to contact customer service.
The tops ways to contact Uber customer service
Depending on your issue, there are different ways to contact Uber. Trip issues can be reported in the app or at help.uber.com, and Twitter is better for directly messaging a question.
- The Help and Trip section in the Uber app: Tap Account in the bottom menu then tap Help or Trips. Select the trip, then browse the Help section for an issue that matches yours
- Help.uber.com: Sign in at help.uber.com and select the trip to report issues with a ride
- If you lost an item in an Uber, jump to ‘What to do if you lost an item in an Uber’
- Send a tweet to @Uber_Support on Twitter: Good for ride issues and general questions
- Send a message to Uber on Facebook: Begin at Uber’s Facebook page and send a message via Messenger
How to contact customer service in the Uber app
The Uber app is typically the best way to contact customer service about issues with a specific ride.
Both the “Trips” and “Help” menu sections allow you to report issues with rides and begin a chat with Uber support reps. The Help section also has general articles to teach you how Uber works.
To report an issue with a ride in the app: Tap Account, then tap Trips. Select the trip that had an issue, then scroll down to the help section to find the most common issues.
You can ask for a fare review, report a lost item, or let Uber know about an issue with your driver.
Go to Account > Trips to get help with a trip
Tap on a trip to bring up trip details and help options
How to contact customer service at help.uber.com
The same options available in the Uber app are also available at help.uber.com. You can report issues with a trip, request a fare review, report a problem with your driver and their car, and more.
Head to help.uber.com and log in. Select Riders, then select the trip where you had an issue. Scroll to the help section and find the best matching option. Some options allow you to write a message to Uber.
What happens after you report an issue to Uber?
After you report an issue in the Uber app or at help.uber.com, a new message thread with Uber will begin. You will get an app notification and an email when Uber responds to your issue, typically within a few minutes for most issues.
You can type your response in the app message thread, or you can reply to the emails that Uber sends about your issue.
Can’t find the message thread? Find it in the Help section of the Uber app or at help.uber.com.
Find your chat thread in the app: Tap Account > Help, and scroll to the bottom to find Support Messages
Find your chat thread at help.uber.com: Select Riders, then scroll to Support Messages.
Find your chat threads with Uber support at the bottom of the Help page
Fastest steps to get help from Uber
- Use the ride receipt for a trip to get help with most issues
- Once Uber responds, you can reply via email or through the “Support messages” feature in the Help section of the Uber app
What NOT to do to get customer service from Uber
- Don’t call the critical safety response line. It’s for emergencies only
- Don’t call your driver after a trip is over
- Don’t reply to your email ride receipt. Your email will bounce back
- Don’t try to contact Uber through an email address you found in a ride receipt or another support thread
As frustrating as it may seem, the only way to successfully get customer service from Uber is to use the in-app tools or help.uber.com. Trying to brute force your way into customer support through your driver or the critical safety response line won’t work.
How to get a refund or fare adjustment from Uber
You might be able to get a refund if there were serious issues with your ride. Typically the refund will be in Uber Cash, which is an app credit for future rides.
In the Uber app, tap Account > Trips. Select the trip and tap it to bring up the Trip Details menu. Scroll to the Help section and tap “Get Trip Help.”
Tap More options and then Review my fare or fees to get a fare review or ask for a refund.
Alternatively, you can use help.uber.com to get a fare adjustment or refund. Under “Trip issues and refunds,” you’ll see a map and a dropdown list. Click the dropdown and find the ride in question.
Support topics will appear below the fare receipt. You should be able to find a support article that addresses your issue. If you don’t, find the closest related help article with a contact form and use it to send a message.
A fare review can lead to a full refund
- Unexplained Charges from Uber? What to Do
- Uber Fees: The Cancellation Fee, Cleaning Fee, and More
- How Much Does Uber Cost?
How to recover a lost item from an Uber
If you lose an item in an Uber, Uber can connect you with your driver. If your driver has the item, you can coordinate with them to get the item back.
Uber charges a $20 returned item fee if your driver returns your item. The fee goes directly to drivers (More about Uber fees).
Report a lost item in the Uber app
- Tap Account > Trips
- Find the trip where you lost the item and select it
- Scroll to “Find Lost Item”
- Select the best option: Contact the driver, or report that you can’t reach the driver
Report a lost item at help.uber.com
This is the best option if you lose your phone.
- Go to help.uber.com and log in
- Select Riders
- Find the trip where you lost an item and select
- Scroll to the Help area and find “I lost an item“
- Enter your phone number
- Uber will try to connect you with the driver
- If the driver responds, you can coordinate a time and place to pick up your item
- If the driver doesn’t respond, try the steps above again in a few hours
Ultimately drivers are not responsible for lost items, so you may be out of luck if you’re unable to get in touch with your driver
Related: How to contact Lyft customer service
Uber Drivers: How to Contact Uber Support and Get Help
Uber drivers have more options than customers when it comes to getting help.
5 ways to contact Uber as a driver
- Call the 24/7 driver support line at 1-800-593-7069
- Use the Uber Driver app to get help with trip issues
- Visit help.uber.com to find answers and contact Uber
- Send a Tweet to Uber’s Twitter account: @Uber_Support
- Get in-person help at a Greenlight Hub
How Uber drivers can call Uber: Phone support for drivers
Uber offers 24/7 phone support for drivers at 1-800-593-7069. You can call directly or through the driver app.
To call through the driver app: Tap menu (☰), “Help” then scroll to the bottom to find the “Call Support” button.
You can ask Uber anything you want, but many drivers report that it’s not too much more helpful than the normal in-app support system.
Call Uber: Tap menu, Help, then scroll to Call Support
How drivers can contact Uber inside the Uber driver app
There is a help section beneath every trip record that allows you to contact support about common ride issues. This is where you’ll report problems or request a fare review.
Select the appropriate issue and follow any instructions. This will begin a message thread with Uber support. You will get a notification when Uber replies.
To directly message Uber using the app: Tap: Account > Help > Account and Payment > Change Account Settings > I have another account issue
The above steps are helpful when no other articles are about the issue that you need help with.
How to view your existing support threads with Uber driver support
Menu > Help > Support Messages
After you’ve submitted a question or reported an issue, you can use Support Messages to your support threads and send replies to Uber.
More about the Uber driver app
How drivers can contact Uber at help.uber.com
Help.uber.com has features similar to the driver app. You can report issues with specific rides by logging in, selecting the ride, then scrolling to the Help section beneath.
That is a good way to get help with common issues like requesting a fare review, reporting a rude rider, or requesting a cleaning fee.
Steps to directly send a message to Uber
If you want to directly message Uber without having to find a support topic, there are a few articles at help.uber.com that allow you to write a message.
Visit the “I have another account issue” page to write a message to Uber. If that link doesn’t work, search for ‘another account issue’ at help.uber.com.
What drivers can expect after contacting Uber
You will get an in-app message when an Uber rep answers your question, along with an email. It should take anywhere from a few minutes to a few hours. Many drivers find that Uber’s response time varies quite a bit.
You can reply using the Support Messages area of the driver app or by replying to Uber’s email.
Tips to get better help from Uber support
- One question at a time – Uber typically will only respond to one issue at a time, so loading your message with several issues isn’t effective
- Be as brief as possible – Only include the details that are absolutely essential to your issue
- Be polite and civil – Be polite but direct
Get in-person help at Greenlight Hub offices
Uber has in-person support offices called ‘Greenlight Hubs’ in many cities. Uber representatives at these offices can spend more time on your issues compared to online reps. If you want a faster resolution to complicated problems, it’s often better to visit a Greenlight Hub.
You can find Greenlight Hub locations by visiting this page. You can also book an appointment in the app or at help.uber.com. In the app, go to the Help section and find ‘Book an in-person appointment.’
Jessica says
I’m an Uber eats driver or was…. When I picked up a large order from Walmart which consisted of 5-6 smaller orders will th all different addresses. After my first delivery I scrolled to get the ssscons address, saw it was 23 miles away and stopped to get gas. Whenever I get out of the car on a delivery for gas or something I always keep my phone on me just in case. Well I accidentally left the screen up and idk what I did but it accidentally deleted the deliveries Orr showing them as delivered when k hadn’t done that yet. It was merely an accident. And then my phone died. I charged my phone called customer service immediately and told them what happened and was panicking. Mind you I had a 2% cancellation rate and was a platinum driver status. So cancelling wasn’t something I did practically ever. Well Uber wound up deactivating my account saying for fraud and I appealed the decision waiting to hear back and never did. I had to reach out multiple times for them to not even give me straight answers. Saying “unsafe reasons” then “fraudulent activity” even. Though this situation was neither. I begged to talk to a human but was ifnored and the last person I talk to kept lying to me and saved all the messages that don’t make sense and unprofessional. Wondering if anyone has ever had this happen and what they did?? Email me plz- it’[email protected] if u can help or relate. Thanks
Steve owen says
I’m sure many have this issue, and I’ve had it many times myself. Clearly Uber intentionally doesn’t want it fixed. The problem is not with a specific ride it’s the rides that don’t happen. Your drivers are notified of a ride hail and reject it, they are supposed to come in 7 minutes and then 10-15 minutes go by and they cancel it. Then you have to re-order a ride and guess what the fares have gone up. But still your ride hail gets rejected again. it happened last night again as I was trying to come home from a concert. I was stranded in DC for over an hour as driver after driver rejected my request. Why are they allowed to do that? There should be some obligation. I ended up having to order a ride from Lyft, and had no problems. I will use Lyft from now on and avoid Uber.
Betty says
The problem when drivers is rejected the trip is because Uber paid so low to de driver and charge half tone to the passenger
Veronica kennedy says
Charged today 1/5/2023 booking fees,twice in one day,driver used terrible long route both times.Urber always sides with the drivers route.They now are going up with feed I wasn’t aware of.
Doug H says
Generally speaking the drivers just follow GPS. There’s not much incentive to ‘run up the meter’ because it doesn’t add much to the fare and Uber can see that they took an inefficient route. If they really did go way, way out of the way, Uber will adjust your fare
James Brooks says
Incorrect. I had a driver in Chicago last week miss two exits off of the freeways coming from Midway Airport to downtown. Instead he ended up doing a circle of the spot we were headed to. I had been quoted 26.90 and they charged 33.29. They refuse to refund the 6.39. The driver was busy talking and totally missed his exits. Uber will now miss out on several hundreds worth of fares over the next coming months. They are being very short sighted.
Michelle Vredevoogd says
I pulled up my uber app for my ride from the airport approx, 15 miles to my house. It said $42 then changed to #118.96!!!! Absolutely ridiculous cost and how can it change like that in 30 seconds??
Mikheil says
Why are Uber Support Center representatives making fun of us drivers? They humiliate us and give us a rude answer, no humanism, as if we were drivers and inanimate objects.
Anthony E says
Been driving since 2016 …uber support is absolutely horrible, they don’t know crap and tell you same thing over and over…can’t get this harassment test off my screen and won’t let me complete it…been 2 weeks and I’ve lost hella money ….UBER DRIVER SUPPORT SUCKS !!!!
Victoria Grant says
I cancelled my ride within 8 minutes. I could not find the cancellation button on the UBER app and had to reach out to the driver on What’s APP. I don’t have What’s App on my phone. I stated to cancel this fare and she said she was with other rider yet I was charged for a cancellation fee when I did not waster the driver’s time, the driver did not have wait in any way and did not loose money.
Somewhere i was advised that I received a refund but I don’t see it on my credit card.
Communication with UBER is nonexistent.
Dayanara Barrett says
this is ridiculous that I have to go through the courts in order to Sue Uber, because Uber does not uphold nothing, they say as far as when they wrongfully take money from you and continue to charge you for anything else you do and give you the run around as far as emailing and then they never respond, so looks like I’ll be falling our police report and going through the courts in order to retrieve my money from rental Uber because I never went to the vehicle and they will not reimburse me my money