Like any other service on the internet, the Uber driver app sometimes goes down. When the Uber app is offline, you may not be able to log in, get ride requests, or complete a current ride.
How you can tell that the Uber driver app is down:
- You can’t log into the app
- You’re unable to go online
- You see error messages
- Can’t complete an order/ride
- Payment issues — Earnings not updating after a ride/delivery
Those issues indicate a widespread crash, but you can also take steps to confirm that the problem is happening to everyone and not just you.
But the Uber driver app is quite reliable—especially compared to DoorDash—and what might look like a service outage can just be a slow day.
You might think that the app is down if you aren’t getting any orders. But if you aren’t experiencing any other errors, a lack of new orders is most likely due to low request volume or too many other drivers out on the road.
Read on to learn how to see if the Uber app is down and how to tell the difference between a slow day and an app crash.
Is the down just for you or all Uber drivers?
The two best ways to confirm an Uber outage are at downtector.com and on driver forums. You can also call the Uber driver support line, but the wait times will be high during an outage.
Head to Downdetector.com and search for Uber driver. You’ll see a big jump in the number of outage reports on the graph when there’s a widespread outage.
A large community of Uber drivers post on the Uber and Uber Eats subreddits, so head there if you think the app is down. Sort the posts by new and check to see if other drivers are talking about the app going down.
If other drivers aren’t talking about an outage, it’s likely that you’re just having a slow day.
What can you do during an outage? If the app is down, there’s not much to do other than wait it out. Occasionally check back with the app and try to log in.
Will you still get paid for trips and deliveries you do when the app is down?
If the app is functioning enough to allow you to accept and complete trips, Uber will eventually send you the correct earnings once the outage is over.
But if you can’t complete a trip or you complete trips entirely outside the app, the earnings might not be recorded and you may not get paid.
To be safe, take screenshots of all of your activity during an outage. Contact Uber if you run into issues getting paid.
Troubleshooting the Uber driver App
If you’re having problems with the Uber driver app and it doesn’t seem like a widespread outage, there might be an issue with your phone or the Uber driver app.
Try these troubleshooting steps to fix the Uber driver app:
- Disable Wi-Fi before you log in
- Turn airplane mode on and off
- Force close and restart the app
- Clear app cache (Android only)
- If none of the above works, uninstall and reinstall the app
You can contact Uber Eats at 1-800-253-9435, or via in-app support methods. They may be able to tell you if the issue is with you, or if it’s a broader outage.
What to do if the app goes down mid-order or mid-ride
It’s not too common, but the app can go down while you’re in the middle of an order or a ride. You can complete the job in some situations, but you may need to to let it go.
Complete the job if you picked up the food or passenger and know where to go. When the app comes back, you can contact support and report that you completed the delivery.
But the more common situation is that you haven’t arrived at the restaurant, or you don’t know the customer’s address. You can try calling 1-800-253-9435 for help, but during an outage the hold times may be too long.
Uber Eats won’t typically punish you for issues that happen during an outage, so don’t worry too much if you have to drop the delivery.
Is it an app problem or a slow day?
Let’s say you’re driving during the busy lunch hours and you expect nonstop work. But for some reason, an hour has gone by without a single order request.
Is the app down, or is it just slow? It can be hard to tell.
You’ll know the app is down if you can’t log in or if you get other error messages.
Slow days can happen on Uber. There are many variables at play: The number of drivers on the road, the number of customers, time of day, time of the week, and time of year.
An unusual balance of those factors can mean not enough orders for too many drivers.
Reassure yourself that there isn’t an outage by checking DownDetector or Reddit. If others aren’t experiencing an outage, you’re experiencing a slow day. Wait it out, or sign into another app.
Uber isn’t working? Try another app while you wait
Don’t call it a day if you’re having issues with Uber. Instead, hop onto another app and keep the earnings coming in. It’s always a good idea to have as many backup apps as possible.
Other solid options
More help Uber Eats drivers