It’s hard to contact Uber.
You can call Uber at 1-800-593-7069, but you may find that the support agents aren’t always able to handle your problem.
And messaging Uber in the app isn’t too different. The typical response you’ll get when you message Uber is a copied/pasted answer straight out of a FAQ.
Sometimes, the best way to fix an issue with your Uber account is to visit an Uber office called “Greenlight Hubs.”
Book an appointment at a Greenlight hub in the driver app: Tap Menu > Help > Booking appointments
A visit to a Greenlight Hub will put you in front of a real person who can help solve your problem and answer your questions in one visit.
This article will teach you several ways to find a local Uber office and what to expect from a visit.
List of all Uber Greenlight Hubs
Visit this Contact page at Uber and scroll to the “Greenlight locations” section of the page to see nearby Greenlight hubs.
The page uses your location to list nearby locations.
How to schedule a Uber Greenlight Hub appointment in the Uber Driver app
If there is a Greenlight Hub in your city, you can book an appointment in the Uber Driver app. You’ll need to log in to access these features.
Book an appointment at a Greenlight hub in the app: Tap Menu > Help > Booking appointments
Currently, many Greenlight Hubs are operating on an appointment-only basis. Walk-ins may not be welcome, so always book an appointment before your visit.
After you select “Booking appointments,” you may not immediately see an option to book an appointment.
Tap “Help with something else” then “Pick up health and safety supplies” to find the “Schedule an appointment” button.
Next, select the nearest Greenlight location and schedule a date and time that works for you.
You will also find the “Schedule an appointment” buried at the bottom of several other sections in the help menu.
But because Uber frequently changes options in the help menu, it can be difficult to find the option when you need it.
How To find an Uber Greenlight Hub at help.uber.com
- Go to help.uber.com
- Select “Driving & Delivering” in the menu
- Select “Booking appointments > Help with something else > Pick up health and safety items
- If your area has a Hub, you will see a “Schedule an appointment” button
Find a Greenlight Hub with Google
Uber has city-specific pages containing driver requirements, vehicle requirements, airport information, and Greenlight Hub addresses.
To find the driver page for your city, do a google search for “Uber driver *your city* site:uber.com.” That will limit your search results to official uber.com pages.
What kind of help can you get at Uber Greenlight Hub?
- Apply to drive
- Get help with documents: Uploading, updating, and clarifying issues
- Get fare adjustments
- Ask questions about your account: Reasons for deactivation, how to get reactivated, etc.
The main benefit of going to office hours is that a real person can solve your issue in (hopefully) one visit.
If you’re having trouble using the Uber website or figuring out how to deal with your documents, visiting the local office should help speed things along.
Other ways for drivers to contact Uber
Uber is notoriously difficult to get in touch with, so visiting a Greenlight Hub may be the best way to solve your problem.
There are many other ways to contact Uber, all listed in the article below.
City pages at Uber.com are the best way to find city-specific info
Help.uber.com and the driver app can be challenging to navigate. If you want the best city-specific info, try to find the Uber driver page for your city.
Start with Google because Uber.com is hard to navigate. Do a Google search for “Uber driver *your city*’ and look for the most relevant Uber.com search result.
If you do use help.uber.com, make sure to enter your city in the upper corner to get relevant local info in your search results.
The Greenlight Hub is more helpful than email support, but they can’t do everything
The Uber support workers at local offices can help you with most issues, but they don’t have total authority to make any change they want.
Account issues that involve fraud and Terms of Service violations can’t always be fixed at your local office. If that’s the case, you’ll have to try your luck with online support.
In my experience, the Greenlight Hub employees have been more knowledgeable than email support workers.
They are more willing to dig into the details, and may have more authority to make instant changes to your account.
I’ve gone back and forth for weeks with email support on a particular issue, only to have it immediately resolved in one visit to a Greenlight Hub.
Need help applying?
- Sign up for Uber here
- Uber driver requirements: Do you qualify?
- Uber vehicle requirements: Does your vehicle qualify?
Joshua leggett says
Will somebody please provide me with answers to this situation on March the 2nd 2023 I had a charge of $21.66 taken out of my account from a uber Uber go Puff merchant the second charge was $19.36 was taken out on March the 26th 2023 in which merchant’s name was Uber trip uber.com CA..? I have several times tried to get in touch with said merchants with no luck of speaking to a human operator therefore I have yet to be able to remedy the situation and I continue to at least two times a week have a $19.36 payment try to be taken out of my account this has happened numerous times and I can’t figure out a way to get it to stop anybody with any knowledge on how I can get my money back and get these damn payments to stop coming out of my account can you please share thank you
Doug H says
It sounds like you might have a compromised card. So your best bet is to report fraud and get a new card.
Christina Stalker says
I need a Uber light for my dashboard anyone know where I can get one? I live in Palm Springs,Ca
Doug H says
Check this page to see if the Uber beacon is available in your area. If not, you can get a third party one from Amazon, or google search for something like “uber light up sign.”
Mine got blocked.I was once told I was taking too long but I mean yea for the during the storm of the decade week it might of been raining that day in my town of Watsonville there are flood alerts everyday road closures and hazards ! I had to make sure I was wearing my river rafting shoes just in case I had to take the time to visualize were I was going ,did I need scuba diving gear ? Etc.
To who may this concern, my Uber eats account have been deactivated because I’m slow driver. I told Uber support that my wife is heavily pregnant with twins and that also have to monitor my wife at the same time. I started crying on the phone I thought they would understand the situation which the person did she sent to the specialist team higher up but I fill there is robust returning my messages constantly saying that I did a fraud which I didn’t.
Tyrone Smith says
I have been deactivated with only the statement for unsafe driving. No detail or allowance of my details. I also had multiple calls about rental car being faulty my last 2 says and shutting it down i just want to know/see the reasoningand have a chance to defend myself.
Binica Brooks says
I never had a problem with my selfie check. Today my account was deactivated because of my selfie check
Emmanuel sikwese says
My account was suspended by uber and I don’t understand why it was suspended cause I have been active and working with uber with High ratings