Every Uber driver or applicant who has ever tried to contact Uber knows that there is no phone support and no live chat. They even phased out direct email support. You can message Uber in the app or at help.uber.com, but the most typical response you’ll get when you message Uber is a copy/pasted answer straight out of a FAQ that might not even address your question at all.
The best way to get an issue quickly resolved with Uber is to get in-person help from Uber employees at “Greenlight Hubs.” A visit to a Greenlight Hub will put you in front of a real person who has the ability and the authority to help you solve your problem and answer your questions in one visit instead of drawn out multi-day threads that never come to a resolution.
Here’s how to find your local Uber office and what to expect from a visit. Not all cities have Greenlight Hubs, but if you have an issue you need resolved, it’s worth looking for one.
How to find the Uber Greenlight Hub in your area
- Head to help.uber.com and select “For Partners” in the menu
- In the upper corner, click “Select a City” and search for your city
- In the Search bar, enter “greenlight” or “in person help”
- A relevant help article should appear in the drop down. Select it
- That page typically has Greenlight Hub information
Another way to find a Greenlight hub
- Go to uber.com/drive/*yourcity*. For example, uber.com/drive/los-angeles
- If a page comes up, scroll to “Contact Uber.” Greenlight locations should appear
What you can do at an in-person Uber Greenlight Hub
- Apply to drive
- Get help with documents: Uploading, updating, and clarifying issues
- Ask questions about your account: What you need to do get hired or paid, reasons for deactivation, how to get reactivated, etc.
The main benefit of going to office hours is that a real person can help you get what you need done in hopefully one visit. If you’re having trouble using the Uber website or figuring out how to deal with your documents, a visit to the local office should help you speed things along.
Other ways to contact Uber
Uber is notoriously difficult to get in touch with, so visiting a Greenlight hub really is the best way to get your problem solved. But you can still contact Uber in other ways. I list them in the article below.
Help.uber.com is the best way to find city-specific info
In the past, to get local information about your city you had to google around to find your city’s individual support site. These days help.uber.com has location-specific articles that contain local information. Just make sure to enter your city in the upper corner to get relevant local info.
Office Hours is more helpful than email support, but they can’t do everything
The Uber employees at local offices have the ability to help you with most issues, but they don’t hold total power over everything account related. Some account issues that involve fraud and Terms of Service violations can’t be fixed at your local office. If that’s the case, you’ll have to try your luck with online support.
In my own experience, the Greenlight Hub employees have been more knowledgeable than email support workers, and it seems like they have magic access to anything related to your account. I’ve gone back and forth for weeks with message support about an issue, only to have it immediately resolved in 5 minutes at a Greenlight Hub. It’s a bit out of the way for me, but if I have the free time, I always go to the Hub.