For Lyft drivers in most cities, upfront fare information is here!
With the upfront fare update, drivers can now see the passenger’s destination and an estimated payout BEFORE accepting the trip request.
Upfront fares are here! Finally see passenger destination
But the benefits of upfront fares come with some downsides: Longer trips are getting a pay cut, and rides are no longer calculated based on a rate card. What you see is what you get, and you won’t know exactly why.
And Lyft requires a minimum acceptance rate in some cities to keep upfront details—as high as 70% or 90%!
Uber was the first to launch upfront fares, and now Lyft is following closely behind with a system almost identical to Uber’s.
Read on to learn how upfront fares work for Lyft drivers, how the new system compares to Uber, and whether this is a pay cut or a raise.
Upfront fares on Lyft: How it works
In markets with upfront fares, the ride request screen now shows the passenger’s drop-off location, the estimated pay for the ride, and the overall ride time & distance.
The upfront request also includes any bonus information, so you’ll know when a Bonus Zone or other bonus is applied to the ride.
Another big change with upfront fares is that ride payouts are no longer calculated based on a set rate card.
Instead, Lyft uses a hidden pricing algorithm with unknown criteria. As a result, what you see in the upfront estimate is what you get, and you won’t be paid a set mileage & time rate.
Any bonus info will be included in the upfront estimate
Will upfront fares increase or decrease pay?
It’s hard to say if overall pay will go up or down because there is no longer an easy way to calculate mileage and time rates. Without a rate card, you can’t predict how much a ride will pay.
The exact payout calculation is now private, hidden away in a secret algorithm with unknown variables.
Lyft says that overall pay should stay about the same. Pay for short rides will increase, while pay for longer rides will decrease.
That’s good news if you prefer short rides but bad news if your strategy targets long rides.
Drivers say that upfront fares are turning out to be a pay cut. But it’s worth noting that drivers are likelier to share outrage than satisfaction.
So far, there isn’t enough driver data to determine if pay has decreased or increased due to upfront fares.
Is there an acceptance rate requirement to get upfront info?
In some markets, you must maintain a minimum acceptance rating to continue seeing upfront fares. Some cities require a 70% acceptance rate, and others require up to 90%.
Watch out for notices in the app to see if the acceptance rate qualification is in your area.
Some markets will have an acceptance rate requirement to keep upfront fares
This driver has to keep a 90% AR to see upfront details
How ride requests worked before upfront fares
Since the beginning of Lyft, drivers did not see the passenger destination until they arrived to pick up the passenger.
The ride request screen simply showed the passenger’s pickup location and an estimated time to reach the pickup.
Drivers never saw a payout estimate, either. You only knew how much a ride would pay after it was over.
There were some exceptions—the long trip notification—and some upfront features that were available in California.
When a trip was estimated to be 45 minutes or longer, drivers got a long trip notification that said the ride was 45+ minutes, and in some locations, it gave a general direction for the ride—Northeast, Southwest, etc.
In California, drivers who reached the Gold rewards tier would see the estimated length of the ride and the direction.
So how did drivers manage with such little information? Most took their chances on each ride. You showed up to the pickup and hoped for the best. Sometimes, you would cancel if the passenger was going way too far out of your way.
Others came up with a hack: Swipe to arrive at the pickup before actually arriving, check the destination, then cancel if it was too far to drive or in the wrong direction.
Upfront pricing on Lyft vs Uber
Uber launched upfront fares before Lyft, and so far it looks like the Lyft system is nearly identical to the Uber system.
Upfront fares on both Uber and Lyft have eliminated the rate card. No more transparent ride calculations on either Uber or Lyft!
Both upfront systems show a payout estimate, the drop-off location, and the overall ride distance & time.
One difference is that Uber displays the cross streets for the pickup and drop-off, and Lyft doesn’t. On Lyft, you have to look at the map to see the locations, which isn’t always easy to do when you are driving down the road.
For both Uber and Lyft, upfront fares have increased pay for short rides and decreased pay for long rides.
Lyft upfront fares look very similar to Uber
Is this good or bad for drivers? The upsides and downsides
Lyft will rarely release an update that is 100% beneficial to drivers. There are always upsides and downsides to consider.
Upsides of upfront fares
No more surprises about your destination. Every passenger felt like a gamble before upfront fares. Sometimes the ride would be disappointingly short, or far too long. That uncertainty is gone.
Skip the lowest-paying rides. With upfront payout estimates, you can avoid those min fares that eat into your profitability.
Filter out rides that you don’t want. With upfront fares, you can closely control ride distance, ride payout, and ride destination. As a result, you can avoid the shortest trips and avoid getting taken too far out of your area.
Downsides of upfront fares
It may be a pay cut. Lyft has tweaked overall pay, and drivers suspect that upfront fares are a pay cut in disguise.
No more rate card. Ride payouts were transparent when they were calculated according to a rate card. Now the payment calculation is hidden in a private algorithm.
Acceptance rate requirement means you can quickly lose access to upfront info. For example, if your area has an acceptance rate requirement for upfront info, you might quickly lose access if you use the upfront info to carefully filter out rides.
In other words, you must stop being selective to keep the privilege of being selective.
Upfront fare hall of shame: The lowest-paying upfront fares
With upfront info, you can finally see the best—and the worst—fares before you accept the ride.
Here are several examples of some of the worst upfront fares that drivers shared online. They may look bad, but you have to admit: At least they had all this info upfront!
The driver below was offered only $12 for a 22 mile ride that would take over 35 minutes. Less than 50 cents a mile is bad!
Less than 50 cents per mile is a skip!
Below, this driver got the opportunity to do a 50-mile, hourlong ride for only $33.95. And remember—that’s only one way! You have to factor in the return trip too.
Don’t forget about the potential unpaid return trip home for long rides
Below, $13 to do 18 miles in Los Angeles is not a great rate. Not only is the pay per mile low, but there will be bad LA traffic both ways.
$13 for 18 miles in LA traffic isn’t good. Skip!
Below is another long ride that would have paid a lot more on the old rate card. It’s $99 for a 180-mile, 3-hour ride! That’s a 6 hour round trip for only $99. Yikes.
6 hour, 360-mile round trip for only $99. That’s bad.
The ride below shows how a long pickup can ruin a ride. Without factoring in the pickup, this ride pays a decent $1 per mile. But with a 20 minute pickup, overall pay takes a huge dive.
Long pickups can kill your earnings per mile
It’s great that Lyft drivers get more upfront info. But as some of these examples show, the upfront info came with a pay cut in many instances.
More reading for Lyft drivers
Gerald McDonald says
I am complaining. And they state you accepted the ride. And now that they are throwing out a trip to more than just you, they have caught us in a bidding trap, making us accept less because others may accept the ride if you delay.
I say, we need to get together and put together an list of stipulations turning the ride share drivers into a kind of conglomerate, with a list of demands that need to be added into a contract.
If we take this to either Lyft or Uber first, and refuse to work for them until they accept the contract, then we switch and work for the company that accepted the contract.
And then present the contract to the other company. And then once they accept the contract we can work for it also.
Mondo says
I only do the 5 mile radius now, morning rush hour and evening rush hour. Those short rides are less affected.
Yosef says
I will be filing a complain for wage theft. This must change they can’t steal from us this way. I am making 30% of what I made prior to Nov 1st time and distance is the only way we can ensure fairness
James M Prince says
In Atlanta we pay dropped by 33 percent with up front. The are keeping us at $19or less an hour. Also surge amounts have go e way down. I had A rider that was charged 70 in surge and I received $7. When I contacted lyft about it it doesn’t mater what they charge you accepted an up front t rate. It was a 5 me ride.
Gerald McDonald says
We need to complain to the government entity over the Ride share companies.
They are treating us as though we are not independent. They tell us what they are going pay us, and they make all of the demands like a company to their employees.
They tell us we can reject rides because we are independent but when we don’t accept the rides they begin to knock us off the network.
Let’s begin talking to our friends around the USA and begin to work on something like a union.
Eduardo Herrera says
I’ve had to stop doing Lyft as whole. Uber has the same strategy but because you’re able to see many ride offers at once, the app allows you to pick good paying rides during peak hours.
Lyft on the other hand is basically stealing from riders and drivers.
A passenger told me Lyft was trying to charge them over $100 for a 18 mile drive. Uber charger then $43 and I got paid $33. Sooo yeah Uber is definitely where it’s at.
Boycott this Lyft scam and stop driving for them.
Brandon Kern says
It looks like the Upfront pricing (UFP) is indeed a scam. While sometimes you will make more money than the rate card payments, usually you will make less. “Upfront pricing” is not transparent, so you don’t know why you are making less or more. Occasionally, Lyft will throw in a very random, out-of-nowhere “bonus” with absolutely no explanation, but it doesn’t make up for the generalized lower UFP.
San Francisco bay area rate card for FlexDrive lease driver like me…
Base Charge$1.65
Per Mile$0.46
Per Minute$0.29
Minimum Rate$3.75
Maximum Rate$300.00
Cancel Minimum$2.00
Cancel Maximum$15.00
Scheduled Cancel Minimum$5.00
Scheduled Cancel Maximum$15.00
Here are some rides I chose randomly from 3 or 4 different days in the past week and a half. They were UFP rides, but I converted them to rate card rides to calculate the difference…
Base, Distance, Time, Rate card total
$1.65 base, $0.92 (2.0 mi.), $2.90 (10 min.) $5.47 (got $3.81 UFP)
$1.65 base, $1.28 (2.79 mi.), $3.69 (12.75 min.), $6.62 (got $4.87 UFP)
$1.65 base, $8.16 (17.74 mi.), $11.60 (40 min.), $7 (toll), $28.41 (got $21.98 UFP)
$1.65 base, $3.58 (7.8 mi.), $6.76 (23.33 min.), $11.99 (got $13.53 UFP)
$1.65 base, $5.35 (11.65 mi.), $7.25 (25 min.), $14.25 (got $11.00 UFP)
$1.65 base, $2.05 (4.47 mi.), $4.35 (15 min.), $8.05 (got $6.84 UFP)
$1.65 base, $19.15 (41.64 mi.), $11.67 (40.25 min.), $32.47 (got $38.59 UFP)
$1.65 base, $8.45 (18.38 mi.), $8.19 (28.25 min.), $18.29 (got $13.06 UFP)
$1.65 base, $1.26 (2.74 mi.), $4.64 (16 min.), $7.55 (got $6.64 UFP)
$1.65 base, $6.25 (13.6 mi.), $6.74 (23.25 min.), $14.64 (got $16.00 UFP)
$1.65 base, $2.08 (4.54 mi.), $4.06 (14 min.), $7.79 (got $7.05 UFP)
$1.65 base, $0.65 (1.43 mi.), $1.74 (6 min.), $4.04 (got $5.38 UFP)
As you can see, I usually made less. And every day since Lyft implemented UFP, it has more often felt like the rides are just very low paying, even if it is a longer ride. UFP is a scam.
Tom Barbat says
What a joke a sick joke. Talking about an immediate and tragic reduction Lyft is enjoying in this massive reduction in driver pay. One o the the longest rides I’ve ever given, Rohnert Park to Milpedis a 90 mile ride taking about 90 minutes. Upfront pay $59, $31 less than it should have been. I’ve had to turn down rides into San Francisco. Those rides were my bread and butter, now I literally can’t afford to drive a passenger into the city for what Lyft is paying.
Jrandazzo says
I did a 110 mile trip that took almost 2 hours. They gave me less than $62. That would have paid me $90 before
Gerald McDonald says
I believe that this will benefit Lyft and Uber more than the drivers. And possibly the rider. Lyft and Uber will be able to keep more of the pay. (I have had riders who looked on my Uber app over my shoulder and they saw that they were paying more money but it was not being reflected in what Uber was paying the driver.
What makes this worse is this. “Is there an acceptance rate requirement?
In some markets, you will have to maintain a minimum acceptance rating of 70% to continue seeing upfront fares. Watch out for notices in the app to see if the acceptance rate qualification is in your area.”
How can we be required to take rides when we are supposed to be independently owned?
And you are forcing us to maintain a percentage with the threat of shutting us down when we don’t take the rides you mandate.
Why is it that the company can not charge more? We are taking a double hit. Gas prices are killing us, and now what we used to make will not be there.