The Spark app can lock your account for cancelling orders!

Spark drivers: Did you know that you can be put into a two hour ‘timeout’ if you cancel too many orders?

If you accept and then cancel more than two orders during a 24 hour period, you can be locked out of the app for two hours. During timeout Spark Now will be unavailable and you won’t be able to accept or complete any orders.

You’ll see an alert like the one below when the Spark app puts you in timeout mode: “Spark Now is unavailable due to repeated trip cancellations.”

There is also a timeout warning that you can get if you’ve cancelled one order and attempt to cancel another.

Cancelling orders can also lead to deactivation

Timeouts are the first level of punishment for cancelling orders after you accept them. The next penalty is deactivation! 

The completion rate metric measures how frequently you cancel trips and you can be deactivated if your completion rate gets too low. A completion rate under 80% puts you at risk for deactivation.

• Deactivated by Spark? Steps to appeal!

Practice quickly evaluating an order before you accept it

The Spark app doesn’t always give you much time to evaluate an order, so you might be tempted to accept an order quickly then cancel it later if you don’t want to do it. 

But accepting orders and cancelling them later leads to timeouts and deactivation, so you need to adopt a different strategy.

Practice quickly evaluating an order before you accept it. Look for the overall pay, total mileage, number of items, and the type of items. Learn to recognize heavy cases of water and other bulky items that you might not want to deliver.

You won’t need to cancel as many orders once you get good at quickly reviewing orders!