It’s hard to get real help from Uber. Sometimes, the best way to solve your problem is to visit Uber offices called Greenlight Hubs or schedule a video chat with Uber Virtual Greenlight.
At a Greenlight Hub, you can finally meet in person with an Uber representative who can help solve complicated account issues. No more endless days of back-and-forth with the Uber support chat!
To book an appointment at a Greenlight hub: In the Uber driver app tap Menu > Help > Appointments. Each link on the Appointments page will lead to an option to Schedule an appointment
To video chat with Uber driver support: In the Uber driver app tap Menu > Help > Appointments. Select the Virtual Greenlight video option when you schedule your appointment
To see Greenlight Hub locations in your area: Visit this page at Uber.com and scroll to the Greenlight locations section. The page uses your browser geolocation to display the addresses of nearby Greenlight Hubs.
Read on to learn how to make an appointment at a local Uber office and what to expect from a visit.
Find a Greenlight Hub location near you
Visit this Contact page at Uber and scroll to the “Greenlight locations” section of the page to see nearby Greenlight hubs and book an appointment.
The page uses your location to list nearby Greenlight Hub locations.
This page at Uber.com showed me local Greenlight Hub locations in my area
Is there a list of all Greenlight Hub locations?
Uber does not provide a complete list of all Greenlight Hub addresses in the US. You can use the driver app (Menu > Help > Appointments) to find nearby locations, or visit this page to see locations near you.
How to schedule an appointment at an Uber Greenlight Hub in the Uber Driver app
If there is a Greenlight Hub in your city, you can book an appointment in the Uber Driver app. You’ll need to log in to access these features.
Book an appointment at a Greenlight hub: Tap Menu > Help > Appointments
Several pages in the Appointments section have an option to Schedule an appointment. Select Schedule an appointment to see Greenlight Hub locations.
Schedule an appointment in the app, Help > Appointments
Next, select the nearest Greenlight location and schedule a date and time that works for you.
Pick a Hub and select a date and time
One reliable way to reach Schedule an appointment is by tapping Appointments > I can’t sign in or go online
Currently, many Greenlight Hubs are operating on an appointment-only basis. Walk-ins may not be welcome, so always book an appointment before your visit.
Video chat with Uber driver support: Virtual Greenlight
In some locations, you can choose between a video chat or an in-person visit to a hub. A video chat is a great option if there isn’t a Greenlight Hub close to you.
Book a video chat appointment with Uber driver support: Tap Menu > Help > Booking appointments. Many of the pages on the Booking Appointments section have a link to Schedule an appointment.
If a video chat is available, it will be the first option at the top of the page after you select Schedule an appointment. Select a date and time. Uber will contact you at that date and time.
Save a trip to the hub by video chatting with Uber support
What kind of help can you get at Uber Greenlight Hub?
- Apply to drive and activate your account
- Ask questions about your account: Reasons for deactivation, how to get reactivated, etc.
- Get help with documents: Uploading, updating, and clarifying issues
- Get fare adjustments
- Verify your identity if you fail the selfie identification test
- Pick up trade dress
The main benefit of going to office hours is that a real person can solve your issue in (hopefully) one visit.
Visiting the local office should help speed things along if you’re having trouble using the Uber website or figuring out how to deal with your documents.
Other ways to contact Uber
Uber is notoriously difficult to contact, so visiting a Greenlight Hub may be the best solution.
There are many other ways to contact Uber, all listed in the article below.
City pages at Uber.com are the best way to find city-specific info
Help.uber.com and the driver app can be challenging to navigate. If you want the best city-specific info, try to find the Uber driver page for your city.
Do a Google search for “Uber driver *your city* site:uber.com’ and look for the most relevant Uber.com search result.
For example, when you search for “Uber driver Los Angeles site:uber.com,” you get this helpful page: uber.com/us/en/drive/los-angeles/
If you do use help.uber.com, make sure to enter your city in the upper corner to get relevant local info in your search results.
The Greenlight Hub is more helpful than chat support, but they can’t do everything
The Uber support reps at local offices can help you with most issues, but they don’t have absolute authority to make any changes.
Account issues that involve fraud and Terms of Service violations can’t always be fixed at your local office.
In my experience, the Greenlight Hub employees have been more knowledgeable than chat support reps.
They are more willing to dig into the details and may have more authority to make instant changes to your account.
I’ve gone back and forth for weeks with chat support on a particular issue, only to have it immediately resolved in one visit to a Greenlight Hub.
Dan says
I used to drove for uber just months prior to covid shutting things done and I haven’t done anything since. However I got a message from uber that i needed to update my drivers licscence. Whatr 5he problem is my user name is my email address that I no longer have access to and I forgot what my password is. But in order for me to change I need access to my old unaccessable email account. I emailed support and just give me the standard answer what to do to change it but I just gave it and trying.im so frustrated.
Aklilu says
It is shameful to Uber customer service. Uber is a multi million pound runner company in the uk and it uses the highest technology for the app and has 45,000 drivers across the uk.
Unfortunately it has no way to get help from the driver support team.
No contact plat form at all like Email and phone number.
You will find Green light hub available at certain London areas but there is no way to book an appointment.
It will tell you to go to the app and follow the step to contact support team. However no way to contact them.
Many drivers including me having app issue that unable to be fix from the app option.
In case if one of you from Uber team are available to help us get a contact way with you, it would be appreciated.
But please keep in mind that this is a stressful issue to many drivers.
Other fellow companies have a very good contact way through Email or chat support as well as person to person communication in their office.
Please upgrade your app with a simple platform to contact you
Scott says
Dude You have been unfairly blocked and Locked out of driving for Uber, There has been quite a few of these blocks. Look it up it is actually “A Thing”. And Uber doesn’t need a reason to block you. But it is crazy how they get away with it. I guess that’s why Uber has never turned a profit since it’s inception.
Bryan says
This doesn’t work. No matter what instructions I’m given by Uber, I cannot sign up for an in-person appointment at a GLH. I’ve been on the phone four times now with Uber support, and every time they read off the same script and give me the same instructions, which don’t work. Now, I see on this site, the exact same information given as Uber support on how to book an in-person appointment, which, as stated, doesn’t work. This is absurd. I just want to pick up decals so I can take passengers to the airports in Chicago.
Doug H says
Sorry the article wasn’t able to help you. Uber frequently changes the way things work, and sometimes the app is broken. In my app, I can go to Help > Booking appointments > Managing documents > I need to pick up trade dress from a Hub. At that point I can schedule an appointment.
If you haven’t already, tap around every option in the Booking Appointments section until you find the scheduling button. And if that still doesn’t work, you can try showing up without an appointment.
Hafsa says
I have a Uber eats account. I can not go online as it says “your account is blocked”. I went to Uber office and they told me that you have multiple duplicate accounts and they didn’t solve my problem and I still can’t go online. Can anyone please tell me how can I go online or is this issue even fixable?