It’s hard to get real help from Uber. Sometimes, the best way to solve your problem is to visit Uber offices called Greenlight Hubs or schedule a video chat with Uber Virtual Greenlight.
At a Greenlight Hub, you can finally meet in person with an Uber representative who can help solve complicated account issues. No more endless days of back-and-forth with the Uber support chat!
To book an appointment at a Greenlight hub: In the Uber driver app tap Menu > Help > Appointments. Each link on the Appointments page will lead to an option to Schedule an appointment
To video chat with Uber driver support: In the Uber driver app tap Menu > Help > Appointments. Select the Virtual Greenlight video option when you schedule your appointment
To see Greenlight Hub locations in your area: Visit this page at Uber.com and scroll to the Greenlight locations section. The page uses your browser geolocation to display the addresses of nearby Greenlight Hubs.
Read on to learn how to make an appointment at a local Uber office and what to expect from a visit.
Find a Greenlight Hub location near you
Visit this Contact page at Uber and scroll to the “Greenlight locations” section of the page to see nearby Greenlight hubs and book an appointment.
The page uses your location to list nearby Greenlight Hub locations.
This page at Uber.com showed me local Greenlight Hub locations in my area
Is there a list of all Greenlight Hub locations?
Uber does not provide a complete list of all Greenlight Hub addresses in the US. You can use the driver app (Menu > Help > Appointments) to find nearby locations, or visit this page to see locations near you.
How to schedule an appointment at an Uber Greenlight Hub in the Uber Driver app
If there is a Greenlight Hub in your city, you can book an appointment in the Uber Driver app. You’ll need to log in to access these features.
Book an appointment at a Greenlight hub: Tap Menu > Help > Appointments
Several pages in the Appointments section have an option to Schedule an appointment. Select Schedule an appointment to see Greenlight Hub locations.
Schedule an appointment in the app, Help > Appointments
Next, select the nearest Greenlight location and schedule a date and time that works for you.
Pick a Hub and select a date and time
One reliable way to reach Schedule an appointment is by tapping Appointments > I can’t sign in or go online
Currently, many Greenlight Hubs are operating on an appointment-only basis. Walk-ins may not be welcome, so always book an appointment before your visit.
Video chat with Uber driver support: Virtual Greenlight
In some locations, you can choose between a video chat or an in-person visit to a hub. A video chat is a great option if there isn’t a Greenlight Hub close to you.
Book a video chat appointment with Uber driver support: Tap Menu > Help > Booking appointments. Many of the pages on the Booking Appointments section have a link to Schedule an appointment.
If a video chat is available, it will be the first option at the top of the page after you select Schedule an appointment. Select a date and time. Uber will contact you at that date and time.
Save a trip to the hub by video chatting with Uber support
What kind of help can you get at Uber Greenlight Hub?
- Apply to drive and activate your account
- Ask questions about your account: Reasons for deactivation, how to get reactivated, etc.
- Get help with documents: Uploading, updating, and clarifying issues
- Get fare adjustments
- Verify your identity if you fail the selfie identification test
- Pick up trade dress
The main benefit of going to office hours is that a real person can solve your issue in (hopefully) one visit.
Visiting the local office should help speed things along if you’re having trouble using the Uber website or figuring out how to deal with your documents.
Other ways to contact Uber
Uber is notoriously difficult to contact, so visiting a Greenlight Hub may be the best solution.
There are many other ways to contact Uber, all listed in the article below.
City pages at Uber.com are the best way to find city-specific info
Help.uber.com and the driver app can be challenging to navigate. If you want the best city-specific info, try to find the Uber driver page for your city.
Do a Google search for “Uber driver *your city* site:uber.com’ and look for the most relevant Uber.com search result.
For example, when you search for “Uber driver Los Angeles site:uber.com,” you get this helpful page: uber.com/us/en/drive/los-angeles/
If you do use help.uber.com, make sure to enter your city in the upper corner to get relevant local info in your search results.
The Greenlight Hub is more helpful than chat support, but they can’t do everything
The Uber support reps at local offices can help you with most issues, but they don’t have absolute authority to make any changes.
Account issues that involve fraud and Terms of Service violations can’t always be fixed at your local office.
In my experience, the Greenlight Hub employees have been more knowledgeable than chat support reps.
They are more willing to dig into the details and may have more authority to make instant changes to your account.
I’ve gone back and forth for weeks with chat support on a particular issue, only to have it immediately resolved in one visit to a Greenlight Hub.
Kaung Zaw says
My account got blocked by technical glitch. I’m delivery driver from Australia. Can I get assistance from Greenlight Hub in US ?
DougH says
Unlikely, but you can try if one is near you.
Raja says
Hi sir
I worked as food rider with Uber and worked more then one year .now I want to be Uber taxi driver .pls can you guide me where I can call and get all related information
DougH says
This article explains: How to switch from delivery to rideshare
Doyle says
Uber eats is not letting me sign in stations O have a pending background check and upon checking the “chekr” website, it was actually done two months ago and is in good standing. Why am I being lied to….I smell discrimination
Dioni Rodriguez says
I try 5 times to change my rideshare I am a Uber eat driver that would like to be a Uber driver I want to have both of them and nobody can’t find out to help me with that . I try clicking delivery preferences but nothing it only show deliveries only
DougH says
You have to contact Uber to do that. Try 18005937069. Here’s our full post about how to add rideshare
Shari Gomez says
Did it ever get fixed? I am trying to do the same thing and was told I have to wait 3-5 days.
Rameez ali says
Dear Sir My account has been blocked from last 10 days. I have no resource of income. I have two children. The situation of my house is not good. My account has been blocked mistakenly. One rider gave me ride and i went to his location and he cancel the ride. This is not my fault. When ride comes the captain has to accept it because our acceptance rate becomes low. You should block the rider’s account not mine because when rider send or cancels more than 3 rides his account should be suspended. You have blocked my account instead of the rider. I have been working in uber from last 5 years . You can check my record there is no complain against me and my account has never been blocked. But this is very shameful act that you blocked your captain account for no reason. I was totally dependent on uber . I have no other source of income. For God sake please unblock my account so i can earn for my children. Thanks.
Regards Rameez Ali
DougH says
This isn’t an Uber website. You have to contact Uber. Try 18005937069 if you are in the US. Try to sign up for Lyft and delivery apps while you wait for Uber.
Nilu says
Uber deactivated my account for safety issues . After few days Lyft deactivated my account because Uber informed Lyft I am a unsafe driver. What can I do. Please let me know.
DougH says
I’ve never heard of that happening. I don’t think that Uber and Lyft are in direct communication like that. Would you mind sharing the text of the email here?
Jeana says
Who do I contact to report a driver?
DougH says
If it was your driver, the best way would be to go to the ride receipt and find the Help section
Diane Torgerson says
I took an uber last night from Gabes bar and restaurant in Saint Paul, Minnesota and left money in the car..csnt find out who my driver was, because another patron from bar cslled me the uber from their phone.. how can i locate driver. Maybe from mt drop off address?
DougH says
Is there any way to contact that other bar patron? He could report the lost item using the trip receipt in his app.