It’s hard to get real help from Uber. Sometimes, the best way to solve your problem is to visit Uber offices called Greenlight Hubs or schedule a video chat with Uber Virtual Greenlight.
At a Greenlight Hub, you can finally meet in person with an Uber representative who can help solve complicated account issues. No more endless days of back-and-forth with the Uber support chat!
To book an appointment at a Greenlight hub: In the Uber driver app tap Menu > Help > Appointments. Each link on the Appointments page will lead to an option to Schedule an appointment
To video chat with Uber driver support: In the Uber driver app tap Menu > Help > Appointments. Select the Virtual Greenlight video option when you schedule your appointment
To see Greenlight Hub locations in your area: Visit this page at Uber.com and scroll to the Greenlight locations section. The page uses your browser geolocation to display the addresses of nearby Greenlight Hubs.
Read on to learn how to make an appointment at a local Uber office and what to expect from a visit.
Find a Greenlight Hub location near you
Visit this Contact page at Uber and scroll to the “Greenlight locations” section of the page to see nearby Greenlight hubs and book an appointment.
The page uses your location to list nearby Greenlight Hub locations.
This page at Uber.com showed me local Greenlight Hub locations in my area
Is there a list of all Greenlight Hub locations?
Uber does not provide a complete list of all Greenlight Hub addresses in the US. You can use the driver app (Menu > Help > Appointments) to find nearby locations, or visit this page to see locations near you.
How to schedule an appointment at an Uber Greenlight Hub in the Uber Driver app
If there is a Greenlight Hub in your city, you can book an appointment in the Uber Driver app. You’ll need to log in to access these features.
Book an appointment at a Greenlight hub: Tap Menu > Help > Appointments
Several pages in the Appointments section have an option to Schedule an appointment. Select Schedule an appointment to see Greenlight Hub locations.
Schedule an appointment in the app, Help > Appointments
Next, select the nearest Greenlight location and schedule a date and time that works for you.
Pick a Hub and select a date and time
One reliable way to reach Schedule an appointment is by tapping Appointments > I can’t sign in or go online
Currently, many Greenlight Hubs are operating on an appointment-only basis. Walk-ins may not be welcome, so always book an appointment before your visit.
Video chat with Uber driver support: Virtual Greenlight
In some locations, you can choose between a video chat or an in-person visit to a hub. A video chat is a great option if there isn’t a Greenlight Hub close to you.
Book a video chat appointment with Uber driver support: Tap Menu > Help > Booking appointments. Many of the pages on the Booking Appointments section have a link to Schedule an appointment.
If a video chat is available, it will be the first option at the top of the page after you select Schedule an appointment. Select a date and time. Uber will contact you at that date and time.
Save a trip to the hub by video chatting with Uber support
What kind of help can you get at Uber Greenlight Hub?
- Apply to drive and activate your account
- Ask questions about your account: Reasons for deactivation, how to get reactivated, etc.
- Get help with documents: Uploading, updating, and clarifying issues
- Get fare adjustments
- Verify your identity if you fail the selfie identification test
- Pick up trade dress
The main benefit of going to office hours is that a real person can solve your issue in (hopefully) one visit.
Visiting the local office should help speed things along if you’re having trouble using the Uber website or figuring out how to deal with your documents.
Other ways to contact Uber
Uber is notoriously difficult to contact, so visiting a Greenlight Hub may be the best solution.
There are many other ways to contact Uber, all listed in the article below.
City pages at Uber.com are the best way to find city-specific info
Help.uber.com and the driver app can be challenging to navigate. If you want the best city-specific info, try to find the Uber driver page for your city.
Do a Google search for “Uber driver *your city* site:uber.com’ and look for the most relevant Uber.com search result.
For example, when you search for “Uber driver Los Angeles site:uber.com,” you get this helpful page: uber.com/us/en/drive/los-angeles/
If you do use help.uber.com, make sure to enter your city in the upper corner to get relevant local info in your search results.
The Greenlight Hub is more helpful than chat support, but they can’t do everything
The Uber support reps at local offices can help you with most issues, but they don’t have absolute authority to make any changes.
Account issues that involve fraud and Terms of Service violations can’t always be fixed at your local office.
In my experience, the Greenlight Hub employees have been more knowledgeable than chat support reps.
They are more willing to dig into the details and may have more authority to make instant changes to your account.
I’ve gone back and forth for weeks with chat support on a particular issue, only to have it immediately resolved in one visit to a Greenlight Hub.
Rafik Boulafrakh says
Uber give me selfie and I make after is open after 1 hours I close after when I want open he said your account is deactivated
Joshua leggett says
Will somebody please provide me with answers to this situation on March the 2nd 2023 I had a charge of $21.66 taken out of my account from a uber Uber go Puff merchant the second charge was $19.36 was taken out on March the 26th 2023 in which merchant’s name was Uber trip uber.com CA..? I have several times tried to get in touch with said merchants with no luck of speaking to a human operator therefore I have yet to be able to remedy the situation and I continue to at least two times a week have a $19.36 payment try to be taken out of my account this has happened numerous times and I can’t figure out a way to get it to stop anybody with any knowledge on how I can get my money back and get these damn payments to stop coming out of my account can you please share thank you
Doug H says
It sounds like you might have a compromised card. So your best bet is to report fraud and get a new card.
Christina Stalker says
I need a Uber light for my dashboard anyone know where I can get one? I live in Palm Springs,Ca
Thank you
Doug H says
Check this page to see if the Uber beacon is available in your area. If not, you can get a third party one from Amazon, or google search for something like “uber light up sign.”
Reina says
Mine got blocked.I was once told I was taking too long but I mean yea for the during the storm of the decade week it might of been raining that day in my town of Watsonville there are flood alerts everyday road closures and hazards ! I had to make sure I was wearing my river rafting shoes just in case I had to take the time to visualize were I was going ,did I need scuba diving gear ? Etc.
Dan says
To who may this concern, my Uber eats account have been deactivated because I’m slow driver. I told Uber support that my wife is heavily pregnant with twins and that also have to monitor my wife at the same time. I started crying on the phone I thought they would understand the situation which the person did she sent to the specialist team higher up but I fill there is robust returning my messages constantly saying that I did a fraud which I didn’t.
Tyrone Smith says
I have been deactivated with only the statement for unsafe driving. No detail or allowance of my details. I also had multiple calls about rental car being faulty my last 2 says and shutting it down i just want to know/see the reasoningand have a chance to defend myself.
Binica Brooks says
I never had a problem with my selfie check. Today my account was deactivated because of my selfie check
Emmanuel sikwese says
My account was suspended by uber and I don’t understand why it was suspended cause I have been active and working with uber with High ratings