It’s hard to get real help from Uber. Sometimes, the best way to solve your problem is to visit Uber offices called Greenlight Hubs or schedule a video chat with Uber Virtual Greenlight.
At a Greenlight Hub, you can finally meet in person with an Uber representative who can help solve complicated account issues. No more endless days of back-and-forth with the Uber support chat!
To book an appointment at a Greenlight hub: In the Uber driver app tap Menu > Help > Appointments. Each link on the Appointments page will lead to an option to Schedule an appointment
To video chat with Uber driver support: In the Uber driver app tap Menu > Help > Appointments. Select the Virtual Greenlight video option when you schedule your appointment
To see Greenlight Hub locations in your area: Visit this page at Uber.com and scroll to the Greenlight locations section. The page uses your browser geolocation to display the addresses of nearby Greenlight Hubs.
Read on to learn how to make an appointment at a local Uber office and what to expect from a visit.
Find a Greenlight Hub location near you
Visit this Contact page at Uber and scroll to the “Greenlight locations” section of the page to see nearby Greenlight hubs and book an appointment.
The page uses your location to list nearby Greenlight Hub locations.
This page at Uber.com showed me local Greenlight Hub locations in my area
Is there a list of all Greenlight Hub locations?
Uber does not provide a complete list of all Greenlight Hub addresses in the US. You can use the driver app (Menu > Help > Appointments) to find nearby locations, or visit this page to see locations near you.
How to schedule an appointment at an Uber Greenlight Hub in the Uber Driver app
If there is a Greenlight Hub in your city, you can book an appointment in the Uber Driver app. You’ll need to log in to access these features.
Book an appointment at a Greenlight hub: Tap Menu > Help > Appointments
Several pages in the Appointments section have an option to Schedule an appointment. Select Schedule an appointment to see Greenlight Hub locations.
Schedule an appointment in the app, Help > Appointments
Next, select the nearest Greenlight location and schedule a date and time that works for you.
Pick a Hub and select a date and time
One reliable way to reach Schedule an appointment is by tapping Appointments > I can’t sign in or go online
Currently, many Greenlight Hubs are operating on an appointment-only basis. Walk-ins may not be welcome, so always book an appointment before your visit.
Video chat with Uber driver support: Virtual Greenlight
In some locations, you can choose between a video chat or an in-person visit to a hub. A video chat is a great option if there isn’t a Greenlight Hub close to you.
Book a video chat appointment with Uber driver support: Tap Menu > Help > Booking appointments. Many of the pages on the Booking Appointments section have a link to Schedule an appointment.
If a video chat is available, it will be the first option at the top of the page after you select Schedule an appointment. Select a date and time. Uber will contact you at that date and time.
Save a trip to the hub by video chatting with Uber support
What kind of help can you get at Uber Greenlight Hub?
- Apply to drive and activate your account
- Ask questions about your account: Reasons for deactivation, how to get reactivated, etc.
- Get help with documents: Uploading, updating, and clarifying issues
- Get fare adjustments
- Verify your identity if you fail the selfie identification test
- Pick up trade dress
The main benefit of going to office hours is that a real person can solve your issue in (hopefully) one visit.
Visiting the local office should help speed things along if you’re having trouble using the Uber website or figuring out how to deal with your documents.
Other ways to contact Uber
Uber is notoriously difficult to contact, so visiting a Greenlight Hub may be the best solution.
There are many other ways to contact Uber, all listed in the article below.
City pages at Uber.com are the best way to find city-specific info
Help.uber.com and the driver app can be challenging to navigate. If you want the best city-specific info, try to find the Uber driver page for your city.
Do a Google search for “Uber driver *your city* site:uber.com’ and look for the most relevant Uber.com search result.
For example, when you search for “Uber driver Los Angeles site:uber.com,” you get this helpful page: uber.com/us/en/drive/los-angeles/
If you do use help.uber.com, make sure to enter your city in the upper corner to get relevant local info in your search results.
The Greenlight Hub is more helpful than chat support, but they can’t do everything
The Uber support reps at local offices can help you with most issues, but they don’t have absolute authority to make any changes.
Account issues that involve fraud and Terms of Service violations can’t always be fixed at your local office.
In my experience, the Greenlight Hub employees have been more knowledgeable than chat support reps.
They are more willing to dig into the details and may have more authority to make instant changes to your account.
I’ve gone back and forth for weeks with chat support on a particular issue, only to have it immediately resolved in one visit to a Greenlight Hub.
Patricia Weir says
I need help in getting a newer car uber my credit is 526 and my car is 2004 Honda accord it seems to me that no one can help me and figure that I been a excellent driver for uber since April of 2017 and I heard uber helps you get a car
DougH says
If you’re already a driver, go to partners.uber.com, click the Menu, then click Get a Vehicle. That will get you started.
Alena says
**** HERE IS THE LINK TO FIND YOUR GREENLIGHT HUB TO VISIT IN PERSON:
https://www.uber.com/drive/miami/contact/
Alena says
This is very frustrating. I am following your instructions and there is no place to “contact Uber” I can’t find the location of a greenlight hub near me. ERRRRRRRRRRRR
Kevin B. Lane says
I’m very disappointed that I’ve been trying to reach Uber with an issue and they have not responded to my inquiry . I see why Lyft is becoming more popular ease days . Not to add they pay more..
Hank says
i went to Uber’s FB page. I discovered if you open Messenger and search “Uber”, you will be able to connect with support.
Steve Lanning says
I just signed up for your ‘How to’ book download.
This is a great way to earn referral fees–and I don’t begrudge you a single penny–if it is all helpful.
I am almost signed up on both Uber and Lyft. I am still learning my responsibilities vs. their opportunities. Your book will no doubt help me in this.
I am more inclined to drive for Lyft as Uber has corporate issues. Do you have a preference?
DougH says
Thanks for downloading the book, and writing in. Between the book and this site you should be able to find everything you need to get started.
I used to strongly prefer Lyft because it had an in-app tipping feature, but now that Uber has one too the playing field is close to even. Yes, Uber does have corporate issues but I believe they’re taking a lot of flak that could just as easily apply to Lyft. In the end you should drive for both. That way, you’ll have a backup if something goes wrong on one, and you’ll always be able to choose to sign into whichever app seems to be busier.
Ginger Kawewehi says
How do I change my last name on app. Uber used my middle name as my last name. Pls fix problem thank you
DougH says
You can change that at partners.uber.com. But sometimes the changes you make don’t save. If that happens, contact Uber.
Cindi meek says
Downloaded new version of uber as it was offered on my app now it won’t download nor can I go back to my old app help!!!
DougH says
Try again, and if it doesn’t work you’ll probably have to visit an office. Also, make sure to full restart your phone before trying again.