It’s hard to get real help from Uber. Sometimes, the best way to solve your problem is to visit Uber offices called Greenlight Hubs or schedule a video chat with Uber Virtual Greenlight.
At a Greenlight Hub, you can finally meet in person with an Uber representative who can help solve complicated account issues. No more endless days of back-and-forth with the Uber support chat!
To book an appointment at a Greenlight hub: In the Uber driver app tap Menu > Help > Appointments. Each link on the Appointments page will lead to an option to Schedule an appointment
To video chat with Uber driver support: In the Uber driver app tap Menu > Help > Appointments. Select the Virtual Greenlight video option when you schedule your appointment
To see Greenlight Hub locations in your area: Visit this page at Uber.com and scroll to the Greenlight locations section. The page uses your browser geolocation to display the addresses of nearby Greenlight Hubs.
Read on to learn how to make an appointment at a local Uber office and what to expect from a visit.
Find a Greenlight Hub location near you
Visit this Contact page at Uber and scroll to the “Greenlight locations” section of the page to see nearby Greenlight hubs and book an appointment.
The page uses your location to list nearby Greenlight Hub locations.
This page at Uber.com showed me local Greenlight Hub locations in my area
Is there a list of all Greenlight Hub locations?
Uber does not provide a complete list of all Greenlight Hub addresses in the US. You can use the driver app (Menu > Help > Appointments) to find nearby locations, or visit this page to see locations near you.
How to schedule an appointment at an Uber Greenlight Hub in the Uber Driver app
If there is a Greenlight Hub in your city, you can book an appointment in the Uber Driver app. You’ll need to log in to access these features.
Book an appointment at a Greenlight hub: Tap Menu > Help > Appointments
Several pages in the Appointments section have an option to Schedule an appointment. Select Schedule an appointment to see Greenlight Hub locations.
Schedule an appointment in the app, Help > Appointments
Next, select the nearest Greenlight location and schedule a date and time that works for you.
Pick a Hub and select a date and time
One reliable way to reach Schedule an appointment is by tapping Appointments > I can’t sign in or go online
Currently, many Greenlight Hubs are operating on an appointment-only basis. Walk-ins may not be welcome, so always book an appointment before your visit.
Video chat with Uber driver support: Virtual Greenlight
In some locations, you can choose between a video chat or an in-person visit to a hub. A video chat is a great option if there isn’t a Greenlight Hub close to you.
Book a video chat appointment with Uber driver support: Tap Menu > Help > Booking appointments. Many of the pages on the Booking Appointments section have a link to Schedule an appointment.
If a video chat is available, it will be the first option at the top of the page after you select Schedule an appointment. Select a date and time. Uber will contact you at that date and time.
Save a trip to the hub by video chatting with Uber support
What kind of help can you get at Uber Greenlight Hub?
- Apply to drive and activate your account
- Ask questions about your account: Reasons for deactivation, how to get reactivated, etc.
- Get help with documents: Uploading, updating, and clarifying issues
- Get fare adjustments
- Verify your identity if you fail the selfie identification test
- Pick up trade dress
The main benefit of going to office hours is that a real person can solve your issue in (hopefully) one visit.
Visiting the local office should help speed things along if you’re having trouble using the Uber website or figuring out how to deal with your documents.
Other ways to contact Uber
Uber is notoriously difficult to contact, so visiting a Greenlight Hub may be the best solution.
There are many other ways to contact Uber, all listed in the article below.
City pages at Uber.com are the best way to find city-specific info
Help.uber.com and the driver app can be challenging to navigate. If you want the best city-specific info, try to find the Uber driver page for your city.
Do a Google search for “Uber driver *your city* site:uber.com’ and look for the most relevant Uber.com search result.
For example, when you search for “Uber driver Los Angeles site:uber.com,” you get this helpful page: uber.com/us/en/drive/los-angeles/
If you do use help.uber.com, make sure to enter your city in the upper corner to get relevant local info in your search results.
The Greenlight Hub is more helpful than chat support, but they can’t do everything
The Uber support reps at local offices can help you with most issues, but they don’t have absolute authority to make any changes.
Account issues that involve fraud and Terms of Service violations can’t always be fixed at your local office.
In my experience, the Greenlight Hub employees have been more knowledgeable than chat support reps.
They are more willing to dig into the details and may have more authority to make instant changes to your account.
I’ve gone back and forth for weeks with chat support on a particular issue, only to have it immediately resolved in one visit to a Greenlight Hub.
Jerry says
I can’t access my $40.00 Uber gift card credit that I have already loaded to my account. The problem is my default debit card has expired. I currently do not have a debit or credit card.
I’ve already received five (5) cute generic responses. Not one has resolved my issue.
The app will not allow me to change the default payment.
John says
I was recently fired by Uber because of a 24 year old felony. I had been driving for almost 2 years and no problems. If it’s Ubers policy that it must be over 7 years why was I not allowed to drive anymore?
DougH says
7 years is only a general indicator, not an exact specific guideline. Sorry to hear that happened to you.
Margaret (Peggy) Sweet says
My name is Margaret. I am the mother of Uber driver, Paul who drove for Uber. He is currently incapacitated and was unable to get his 1099 for 2017. As his mother, I also have his Power of Attorney, which I will gladly mail to Human Resources. We went into Paul’s dashboard and made all the necessary connections and requests on line. However, they sent us a 4 digit code to Paul’s old telephone number (the one registered with Uber). That phone is long gone! How can I send a copy of my Power of Attorney to the Human Resources department to request Paul’s 1099s?
DougH says
Hello Margaret. I removed some of your personal information because this is a public forum. To be clear, I’m not an official representative of Uber. This is my personal site. Your situation is a tough one because it’s hard to contact Uber when you can’t sign in. I recommend starting with this help article. You could also try contacting the driver help line at 800-593-7069.
Mad@Uber says
Uber rejected my background because of 7 + year old misdeamenor (and I’m in the process of having it sealed) but hired a felon. I have no reckless driving record or ever been in trouble since. How can that be? I can work for AT&T, Comcast and other major companies but can’t drive Uber. Wow!!!
DougH says
Hopefully you can have that issue sealed, then reapply.
Soares says
Uber is so stupid now with how they are impossible to reach and limit in-person help, or over the phone contact with customer service. It’s just really bad that they try to generalize every situation and try to make us look at QAs. Its pathetic how if you have an issue when applying, you can’t reach them because for you schedule an appointment to a greenlight hub you have to be a partner already. Which makes no sense.
DougH says
I agree that it can be incredibly frustrating to reach Uber. From my experience you can show up at the greenlight hub without an appointment. The scheduling feature is just a convenience to reduce the wait time. You can also try searching for an activation center, which can be found at uber.com/drive/*your-city* on the Contact page. For example, uber.com/drive/los-angeles/ has a Contact tab that shows activation center addresses.
Jennifer Moose says
I just relocated to Washington State and I still.have my Florida plates on. The Uber eats information doesn’t mention anything about having restrictions. . According to my Uber account everything is updated and active.
When my husband and I went to Seattle to get inspected, the guy there said we needed Washington State plates. So can someone please tell me what is going on?
DougH says
Uber requires in-state registration for all Uber services, including Eats. Uber has to make changes to your account on their end to enable you to log on in a new state, and one requirement is to have the in-state plates. You may be able to try signing in to see if you can slip through, but eventually you’ll need the in-state plates. If your move is permanent, you’ll need to do it anyways.
AT says
My friend left her phone in an Uber we were sharing. The ride was under my Uber account. I need to know:
**Could I get help in person at a Greenlight location with this issue?**
I need to set up a request to get this phone and help my friend!…especially because now I am locked out of both my Uber and email account that was associated with the Uber account.
The long version of the the story:
In trying to go through the Uber app to contact the driver, I ended up accidentally signing out and now am locked out. I can’t reset my password either because the email associated with my Uber account is an old one which also locked me out for not knowing my password (see a trend here?…).
DougH says
Greenlight Hubs are only for driver issues. If you visit one, they’ll direct you to regular support methods, like going to help.uber.com or in-app tools. Sadly an issue like yours is really frustrating and difficult to solve and may take back and forth messages for weeks. The phone may be a lost cause. My best advice is to visit help.uber.com and try to find articles about not being able to log in, or help topics that let you write in a free form answer.