The best ways to contact Lyft customer service! (Live chat, phone, and more)

Most Lyft rides go by without a problem, but what are your options when you need Lyft customer service to step in and fix an issue?

You may have left something behind in the car, overpaid for your ride, or perhaps you want to report a complaint about your driver.

The fastest way to contact Lyft customer service is to use the Help section at the bottom of every ride receipt to report an issue. Reporting the issue will begin a live chat thread with Lyft customer service, where you can get further assistance with your problem.

Looking for a customer service phone number? There isn’t one! Unless you have a serious safety incident to report, you can’t talk to a live human on the phone.

Read on for step-by-step instructions and more tips to get real help from Lyft!

Article Contents

• You Can’t Call Lyft!
• Get Help inside the Lyft App
• Chat with Customer Service
• Get help at help.lyft.com
• Contact Lyft on X (Twitter)
• How to Recover a Lost Item from a Lyft

You can’t call Lyft! There is no direct Lyft support phone number

There is no customer service phone number that Lyft users can call.. You can’t directly reach a human on the phone unless it’s about a serious safety incident!

The only publicly available phone number at Lyft.com is for the service animal hotline, (844-554-1297), but that phone line is reserved for service animal issues.

You can request a phone call from the Lyft critical response team about a safety issue, and it is possible to call them directly. However, the critical response team is reserved for serious safety incidents. You should not use it for common complaints.

An old Lyft support number floating around the internet (844-313-3667) only plays a recorded message telling you to go to the Help section of the Lyft app or help.lyft.com.

In addition, you can’t directly email Lyft. There isn’t a customer service email address.

To contact Lyft or get help with a problem, you can start a live chat with support representatives or send a message to support and wait for a reply. Instructions below!

How to chat with Lyft customer service

The Lyft app offers several ways to contact customer service and start a live chat with support agents.

In the Help and Ride History sections of the app, you can dispute a charge, report a driver, change your payment method, etc. After you select an option, a live chat with customer service will begin.

Another way to message support and start a live chat is by finding a Contact us at the bottom of some pages in the Help section of the app. 

Use ride receipts to report a problem and start a live chat

In the main menu, find Ride History, then select a ride. Scroll to the Help section and select Get help with another issue, then pick the best-matching problem. After you report an issue, a live chat with Lyft support reps will begin.

Find a Contact Us button in Help articles to chat with support or send a message

You can also start a chat session with Lyft support by finding the Contact Us button at the bottom of many help articles in the Help section. Tap Contact Us, then select Message as your preferred contact method. That will begin a live chat.

But there isn’t a Contact Us button in every Help article. You may need to scroll through several Help pages before you find the button.

One reliable way to start a live chat is by going to Help > Profile and account > Can’t request a ride

 

To find your current and past chat sessions, Go to the Help section of the app and tap the inbox icon in the upper right corner.

Report a serious safety incident

In the Lyft app, go to Help then scroll to Report a safety issue to report a serious incident. Alternatively, you can visit this page at Lyft.com. Serious incidents could include vehicle collisions or unsafe and inappropriate behavior by your driver.

How to get a refund on a ride

Follow these steps to request a refund or fare review from Lyft:

1. Tap the Menu icon (☰) on the home screen
2. Tap Ride History
3. Find the ride and tap it
4. Scroll to the bottom of the ride receipt and tap Get Help
5. Select Dispute ride fare or charge to request a refund

Getting a full refund from Lyft is unusual unless something went very wrong with the ride, like a major issue with your driver or an accident. Instead of a full refund, Lyft typically offers a reduced fare or a ride credit for future rides.

• What to do if you were overcharged by Lyft

How to report a complaint about a Lyft driver

To report your driver for unsafe driving or other unprofessional behavior, find your ride receipt in the Ride History section of the app then scroll to the bottom of the receipt to find the Help section.

Tap Get help with another issue > Submit feedback on driver

You can also report an unsafe car condition, an accident, or any other general complaint about a driver.

How to contact Lyft customer service at help.lyft.com

The customer support options available in the Lyft app are also available at help.lyft.com. You can view your ride history, report issues, chat with support, and browse customer support articles.

Going to help.lyft.com is the best option if you lose your phone and need to contact Lyft.

There is also an extensive library of support articles that will answer most general questions, and many also have a Contact Us button at the end of the article that can put you in touch with support agents.

Browse through the list of articles or use the search feature to find a help page. Scroll to the bottom of a help page to find the Contact Us button.

After you click Contact Us, follow steps to select your issue and select I still need help to get options to contact Lyft.

Contact Lyft on X (Twitter): @AskLyft

Lyft has an X account—@AskLyft—dedicated to passenger and driver support. Send a direct message (DM) about your issue and wait for a support representative to follow up.

Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help.

The next updates will come via email and in-app messages.

How to recover a lost item from a Lyft

If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to coordinate a time and a place to get your item back.

But remember that neither Lyft nor your driver are responsible for lost items. Most drivers will try to help you get your item back, but they are not obligated to help you.

You can contact your driver if it has been less than 24 hours since your ride

Go to the Ride History section of the app, tap the ride where you lost the item, then scroll to the Find a lost item option. You will see an option to call or message your driver using a masked phone number to keep your personal details private.

From there, it’s up to you and the driver to coordinate a meeting time and place. If your driver doesn’t respond, you can try calling or messaging them again, but ultimately they are not responsible for lost items and you may be out of luck if they never respond.

If more than 24 hours have passed since your ride…

Go to the Ride History section of the app, find the ride, scroll down and select I lost an item. Input your info and describe the item. Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact you to work out a time and a place to meet.

What if your driver doesn’t respond about your lost item?

If you can’t reach your driver or they don’t respond to your messages, contact Lyft customer support for more help. Lyft support agents can send a message to the driver, but there is nothing they can do to force the driver to respond to you.

Lost your phone in a Lyft? How to contact your driver without your phone

Go to help.lyft.com on a computer or a friend’s phone. Find the ride receipt for the ride where you lost the items and scroll to Get Help. Select the lost item option.

Input your info and use a friend or family member’s phone number. Lyft will send a message to your driver asking if they have your item, and from there, it’s up to the driver to contact your friend or family member to work out a time and a place to meet.

The lost item fee: $20 when a driver returns your item

Lyft charges a $20 returned item fee if your driver successfully returns your item. 100% of the fee goes to the driver.

Here’s what drivers see when they return your lost item:

The best ways to get real help from Lyft customer service

• Start by using the Help features in ride receipts. You can solve most issues with pre-made forms
• Give all the relevant details that Lyft asks for
• Keep your message brief
• Try sending a tweet to Lyft at @AskLyft if you aren’t getting anywhere in the app

More help for Lyft users

• How Much Does Lyft Cost? Get a Lyft Fare Estimate
• What’s the Difference Between the Lyft Ride Types?