Most Lyft rides go by without a problem, but what are your options when you need Lyft customer service to step in and fix an issue?
You may have left something behind in the car, overpaid for your ride, or perhaps you want to report a complaint about your driver.
The fastest way to contact Lyft customer service is to use the Help section at the bottom of every ride receipt to report an issue. Reporting the issue will begin a live chat thread with Lyft customer service, where you can get further assistance with your problem.
Looking for a customer service phone number? There isn’t one! Unless you have a serious safety incident to report, you can’t talk to a live human on the phone.
Read on for step-by-step instructions and more tips to get real help from Lyft!
The best ways to contact Lyft
- In the Lyft app main menu, use Ride History and Help to report ride issue and start a live chat with customer service — Every ride receipt has a section to report a lost item, dispute a charge or a fee, report a complaint about a driver, and many other common issues
- To chat with customer service: Use ride receipts to report an issue. A live chat with customer service will begin after you report some issues
- Find a a Contact Us button in Help section topics to start a chat — Useful if you have a general question not related to a recent ride
- You can’t call Lyft! There isn’t a Lyft support phone number for routine issues. The only public phone numbers are reserved for serious safety incidents
- Go to help.lyft.com — Recent rides are listed at the top of the page. Helpful for reporting common ride issues
- Contact Lyft on X — Send a direct message (DM) to the Lyft support X account
- For Lyft drivers: How to contact driver support
Article Contents
- You Can’t Call Lyft!
- Get Help inside the Lyft App
- Chat with Customer Service
- Get help at help.lyft.com
- Contact Lyft on X (Twitter)
- How to Recover a Lost Item from a Lyft
You can’t call Lyft! There is no direct Lyft support phone number
There is no customer service phone number that Lyft users can call.. You can’t directly reach a human on the phone unless it’s about a serious safety incident!
The only publicly available phone number at Lyft.com is for the service animal hotline, (844-554-1297), but that phone line is reserved for service animal issues.
You can request a phone call from the Lyft critical response team about a safety issue, and it is possible to call them directly. However, the critical response team is reserved for serious safety incidents. You should not use it for common complaints.
An old Lyft support number floating around the internet (844-313-3667) only plays a recorded message telling you to go to the Help section of the Lyft app or help.lyft.com.
In addition, you can’t directly email Lyft. There isn’t a customer service email address.
To contact Lyft or get help with a problem, you can start a live chat with support representatives or send a message to support and wait for a reply. Instructions below!
How to chat with Lyft customer service
The Lyft app offers several ways to contact customer service and start a live chat with support agents.
In the Help and Ride History sections of the app, you can dispute a charge, report a driver, change your payment method, etc. After you select an option, a live chat with customer service will begin.
Another way to message support and start a live chat is by finding a Contact us at the bottom of some pages in the Help section of the app.
Use ride receipts to report a problem and start a live chat
In the main menu, find Ride History, then select a ride. Scroll to the Help section and select Get help with another issue, then pick the best-matching problem. After you report an issue, a live chat with Lyft support reps will begin.
Use the Help section of ride receipts to report issues and start a chat with Lyft support
Find a Contact Us button in Help articles to chat with support or send a message
You can also start a chat session with Lyft support by finding the Contact Us button at the bottom of many help articles in the Help section. Tap Contact Us, then select Message as your preferred contact method. That will begin a live chat.
But there isn’t a Contact Us button in every Help article. You may need to scroll through several Help pages before you find the button.
One reliable way to start a live chat is by going to Help > Profile and account > Can’t request a ride
Find a Contact Us button and select the Message option to start a live chat with Lyft
Live chat with Lyft by reporting an issue, or by finding a Contact Us button in a Help article
To find your current and past chat sessions, Go to the Help section of the app and tap the inbox icon in the upper right corner.
To find previous chat threads go to Help, then tap the inbox icon in the upper corner
Report a serious safety incident
In the Lyft app, go to Help then scroll to Report a safety issue to report a serious incident. Alternatively, you can visit this page at Lyft.com. Serious incidents could include vehicle collisions or unsafe and inappropriate behavior by your driver.
How to get a refund on a ride
Follow these steps to request a refund or fare review from Lyft:
- Tap the Menu icon (☰) on the home screen
- Tap Ride History
- Find the ride and tap it
- Scroll to the bottom of the ride receipt and tap Get Help
- Select Dispute ride fare or charge to request a refund
Getting a full refund from Lyft is unusual unless something went very wrong with the ride, like a major issue with your driver or an accident. Instead of a full refund, Lyft typically offers a reduced fare or a ride credit for future rides.
Dispute a fare in the Ride History section
How to report a complaint about a Lyft driver
To report your driver for unsafe driving or other unprofessional behavior, find your ride receipt in the Ride History section of the app then scroll to the bottom of the receipt to find the Help section.
Tap Get help with another issue > Submit feedback on driver
You can also report an unsafe car condition, an accident, or any other general complaint about a driver.
Report a complaint about your driver in the ride receipt
How to contact Lyft customer service at help.lyft.com
The customer support options available in the Lyft app are also available at help.lyft.com. You can view your ride history, report issues, chat with support, and browse customer support articles.
Going to help.lyft.com is the best option if you lose your phone and need to contact Lyft.
There is also an extensive library of support articles that will answer most general questions, and many also have a Contact Us button at the end of the article that can put you in touch with support agents.
Log in at help.lyft.com to get help with recent rides
Browse through the list of articles or use the search feature to find a help page. Scroll to the bottom of a help page to find the Contact Us button.
After you click Contact Us, follow steps to select your issue and select I still need help to get options to contact Lyft.
Most pages at help.lyft.com have a Contact Us button
Find the “I still need help” button, then fill out the contact form
Contact Lyft on X (Twitter): @AskLyft
Lyft has an X account—@AskLyft—dedicated to passenger and driver support. Send a direct message (DM) about your issue and wait for a support representative to follow up.
Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help.
The next updates will come via email and in-app messages.
How to recover a lost item from a Lyft
If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to coordinate a time and a place to get your item back.
But remember that neither Lyft nor your driver are responsible for lost items. Most drivers will try to help you get your item back, but they are not obligated to help you.
You can contact your driver if it has been less than 24 hours since your ride
Go to the Ride History section of the app, tap the ride where you lost the item, then scroll to the Find a lost item option. You will see an option to call or message your driver using a masked phone number to keep your personal details private.
From there, it’s up to you and the driver to coordinate a meeting time and place. If your driver doesn’t respond, you can try calling or messaging them again, but ultimately they are not responsible for lost items and you may be out of luck if they never respond.
If more than 24 hours have passed since your ride…
Go to the Ride History section of the app, find the ride, scroll down and select I lost an item. Input your info and describe the item. Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact you to work out a time and a place to meet.
What if your driver doesn’t respond about your lost item?
If you can’t reach your driver or they don’t respond to your messages, contact Lyft customer support for more help. Lyft support agents can send a message to the driver, but there is nothing they can do to force the driver to respond to you.
Lost your phone in a Lyft? How to contact your driver without your phone
Go to help.lyft.com on a computer or a friend’s phone. Find the ride receipt for the ride where you lost the items and scroll to Get Help. Select the lost item option.
Input your info and use a friend or family member’s phone number. Lyft will send a message to your driver asking if they have your item, and from there, it’s up to the driver to contact your friend or family member to work out a time and a place to meet.
The lost item fee: $20 when a driver returns your item
Lyft charges a $20 returned item fee if your driver successfully returns your item. 100% of the fee goes to the driver.
Here’s what drivers see when they return your lost item:
Drivers can charge you $15 for returning a lost item
The best ways to get real help from Lyft customer service
- Start by using the Help features in ride receipts. You can solve most issues with pre-made forms
- Give all the relevant details that Lyft asks for
- Keep your message brief
- Try sending a tweet to Lyft at @AskLyft if you aren’t getting anywhere in the app
More help for Lyft users
Rick says
The ride acceptance or distribution for Lyft is garbage! And/or drivers keep accepting additional ride before completing current rides. So the wait time is way off and closer driver can’t or don’t take the ride.. The driver I just waited 20mins for was driving all over the place and there was NO tag saying he was finishing a ride at any time… I tried re-requesting the ride and numerous times a driver over 10min away was allowed to accept the ride when there were 3 drivers on the map roughly 3-5mins away.. I done use it this service!!!! If people could rate rides they were forced to cancel, none of your driver would even have 4 stars. This app/system is very broken.
Gregory A Carroll says
Lost my Wallet in a Lyft Ride two days ago, no help from customer service, no call back from Driver.
Good thing I had no money in Wallet, they all must be thief’s.
Ella White says
This company needs to be shut down what’s the purpose they’re not giving out rides.
GEORGES KNAFO says
Lyft?? crooked !!!!
when the ride was ordered the total was $13 DOLLARS
BUR THEY BILLED MY CARD $ 18.75!!!!!!!
CROOKS!!!!
NEVER AGAIN!!
THEY WILL HEAR FROM AMEX
Chris says
I’ve been wanting to complain since my ride with Lyft last week. First my insurance company didn’t inform me that my usual medical van wasn’t picking me up. I had a rude man pull up in front of my home, and I didn’t know who it was, until a rude call from the driver, scolding me about not being outside and making him wait. He even said to me, “what’s taking you so long”!”
I’m disabled, never used a Lyft, and wasn’t notified of this ride changing on me for my appointment. I need to be able to adjust my seat back because of physical limitations.. that’s what is on my notes and gone over before every ride. I’m stage 3 COPD w/ heart and lung Disease, and use a cane.
After I was told to hurry, I got in the car that was filthy. There appeared to be bodily fluids stains all over the back seat, with junk, and dirt everywhere. The overwhelming smell of tobacco smoke filled the car. It was embedded in the upholstery and he just finished smoking in the car. I couldn’t breathe. He had rolled down the windows all the way and I couldn’t control the windows at all. I didn’t get to say anything to the driver… Because he was in a heated discussion with what sounded like the Lyft help… He was disrespectful, foul mouthed, loud, and rude… He was yelling at someone at the driving company about all his bills he has to pay, other personal things, what he thinks about your company, and their terrible customer service.. THE WHOLE WAY! So I had full force winds blowing hard into my face, trying to breathe with the stench, he drove wild, and tried to tell me to go in my doctor office and tell them I must know when they will be done, and then to come back out to him and let him know so he’ll wait. I told him I’m on a will call, that’s what I notified my insurance like every other time, meaning I don’t know when I’ll be done, and I will call for my ride when I’m done. He wouldn’t take no for an answer.. I repeated myself 2 more times before telling him, “No!” He was mad and took off angry.
So your statement if safe and comfortable from start to finish… Prescreened drivers… You couldn’t have been so off with that guy! Besides we’re supposed to be self quarantined, except when absolutely needing to see the doctor… I have a guy coughing all over the place.. not even covering his mouth, no mask, I’m immunocompromised, in a smoke filled car,and driving with a foul angry driver.
I am very angry. It has just been building up since last week. Now that I’ve told you, I’ll call my insurance… I NEVER WANT YOU PEOPLE TO EVER PICK ME UP AGAIN!!!
DougH says
Sounds like a terrible experience. I would lay some blame on your insurance company for failure to communicate, and for using Lyft as medical transport. That is a new development from the last for years that’s meant as a cost-cutting measure for them. Instead of paying for qualified medical transport, they pay for cheap Lyft rides with drivers who have no medical training and don’t typically like transporting unwell passengers. Try to ask your insurance company if there is a way you can be informed when the ride will be with Lyft. It’s unlikely your next Lyft driver will be as bad as this one
Allan says
The article is a joke as a driver for lyft for two years driver support stinks since they came out with their IPO
A bunch of robot responses and no 9ne understands what u are talking about and takes passengers side without knowing facts
DougH says
I did my best to list all of the options and strategies. I agree that it’s very difficult to get real service from Lyft, but the least I can do is tell people where all the options are and how to use them
BRIAN o'nEILL says
I LOST MY PHONE IN THE CAR
DougH says
Go to this page and click the ‘contact support’ button to start the process
Natalia says
Horrible service, requested a lyft ride at 6.25 AM and said 18 minutes arrival time but in fact was 35 minutes. And in this case I had luck because usually takes an hour. Every time they give you a time that is not correct. To request a ride in the morning is the worse thing that can happen to you, takes an hour for finding a ride, they change fares and you still get no rides.
I do understand that in the morning is a busy time and everybody is looking for a ride but please update a correct time frame for the waiting because we get late at work. If we know that we need to wait a long time we’ll find another way of ride.