Most Lyft rides go by without a problem, but what are your options when you need Lyft customer service to step in and fix an issue?
You may have left something behind in the car, overpaid for your ride, or perhaps you want to report a complaint about your driver.
The fastest way to contact Lyft customer service is to use the Help section at the bottom of every ride receipt to report an issue. Reporting the issue will begin a live chat thread with Lyft customer service, where you can get further assistance with your problem.
Looking for a customer service phone number? There isn’t one! Unless you have a serious safety incident to report, you can’t talk to a live human on the phone.
Read on for step-by-step instructions and more tips to get real help from Lyft!
The best ways to contact Lyft
- In the Lyft app main menu, use Ride History and Help to report ride issue and start a live chat with customer service — Every ride receipt has a section to report a lost item, dispute a charge or a fee, report a complaint about a driver, and many other common issues
- To chat with customer service: Use ride receipts to report an issue. A live chat with customer service will begin after you report some issues
- Find a a Contact Us button in Help section topics to start a chat — Useful if you have a general question not related to a recent ride
- You can’t call Lyft! There isn’t a Lyft support phone number for routine issues. The only public phone numbers are reserved for serious safety incidents
- Go to help.lyft.com — Recent rides are listed at the top of the page. Helpful for reporting common ride issues
- Contact Lyft on X — Send a direct message (DM) to the Lyft support X account
- For Lyft drivers: How to contact driver support
Article Contents
- You Can’t Call Lyft!
- Get Help inside the Lyft App
- Chat with Customer Service
- Get help at help.lyft.com
- Contact Lyft on X (Twitter)
- How to Recover a Lost Item from a Lyft
You can’t call Lyft! There is no direct Lyft support phone number
There is no customer service phone number that Lyft users can call.. You can’t directly reach a human on the phone unless it’s about a serious safety incident!
The only publicly available phone number at Lyft.com is for the service animal hotline, (844-554-1297), but that phone line is reserved for service animal issues.
You can request a phone call from the Lyft critical response team about a safety issue, and it is possible to call them directly. However, the critical response team is reserved for serious safety incidents. You should not use it for common complaints.
An old Lyft support number floating around the internet (844-313-3667) only plays a recorded message telling you to go to the Help section of the Lyft app or help.lyft.com.
In addition, you can’t directly email Lyft. There isn’t a customer service email address.
To contact Lyft or get help with a problem, you can start a live chat with support representatives or send a message to support and wait for a reply. Instructions below!
How to chat with Lyft customer service
The Lyft app offers several ways to contact customer service and start a live chat with support agents.
In the Help and Ride History sections of the app, you can dispute a charge, report a driver, change your payment method, etc. After you select an option, a live chat with customer service will begin.
Another way to message support and start a live chat is by finding a Contact us at the bottom of some pages in the Help section of the app.
Use ride receipts to report a problem and start a live chat
In the main menu, find Ride History, then select a ride. Scroll to the Help section and select Get help with another issue, then pick the best-matching problem. After you report an issue, a live chat with Lyft support reps will begin.
Use the Help section of ride receipts to report issues and start a chat with Lyft support
Find a Contact Us button in Help articles to chat with support or send a message
You can also start a chat session with Lyft support by finding the Contact Us button at the bottom of many help articles in the Help section. Tap Contact Us, then select Message as your preferred contact method. That will begin a live chat.
But there isn’t a Contact Us button in every Help article. You may need to scroll through several Help pages before you find the button.
One reliable way to start a live chat is by going to Help > Profile and account > Can’t request a ride
Find a Contact Us button and select the Message option to start a live chat with Lyft
Live chat with Lyft by reporting an issue, or by finding a Contact Us button in a Help article
To find your current and past chat sessions, Go to the Help section of the app and tap the inbox icon in the upper right corner.
To find previous chat threads go to Help, then tap the inbox icon in the upper corner
Report a serious safety incident
In the Lyft app, go to Help then scroll to Report a safety issue to report a serious incident. Alternatively, you can visit this page at Lyft.com. Serious incidents could include vehicle collisions or unsafe and inappropriate behavior by your driver.
How to get a refund on a ride
Follow these steps to request a refund or fare review from Lyft:
- Tap the Menu icon (☰) on the home screen
- Tap Ride History
- Find the ride and tap it
- Scroll to the bottom of the ride receipt and tap Get Help
- Select Dispute ride fare or charge to request a refund
Getting a full refund from Lyft is unusual unless something went very wrong with the ride, like a major issue with your driver or an accident. Instead of a full refund, Lyft typically offers a reduced fare or a ride credit for future rides.
Dispute a fare in the Ride History section
How to report a complaint about a Lyft driver
To report your driver for unsafe driving or other unprofessional behavior, find your ride receipt in the Ride History section of the app then scroll to the bottom of the receipt to find the Help section.
Tap Get help with another issue > Submit feedback on driver
You can also report an unsafe car condition, an accident, or any other general complaint about a driver.
Report a complaint about your driver in the ride receipt
How to contact Lyft customer service at help.lyft.com
The customer support options available in the Lyft app are also available at help.lyft.com. You can view your ride history, report issues, chat with support, and browse customer support articles.
Going to help.lyft.com is the best option if you lose your phone and need to contact Lyft.
There is also an extensive library of support articles that will answer most general questions, and many also have a Contact Us button at the end of the article that can put you in touch with support agents.
Log in at help.lyft.com to get help with recent rides
Browse through the list of articles or use the search feature to find a help page. Scroll to the bottom of a help page to find the Contact Us button.
After you click Contact Us, follow steps to select your issue and select I still need help to get options to contact Lyft.
Most pages at help.lyft.com have a Contact Us button
Find the “I still need help” button, then fill out the contact form
Contact Lyft on X (Twitter): @AskLyft
Lyft has an X account—@AskLyft—dedicated to passenger and driver support. Send a direct message (DM) about your issue and wait for a support representative to follow up.
Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help.
The next updates will come via email and in-app messages.
How to recover a lost item from a Lyft
If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to coordinate a time and a place to get your item back.
But remember that neither Lyft nor your driver are responsible for lost items. Most drivers will try to help you get your item back, but they are not obligated to help you.
You can contact your driver if it has been less than 24 hours since your ride
Go to the Ride History section of the app, tap the ride where you lost the item, then scroll to the Find a lost item option. You will see an option to call or message your driver using a masked phone number to keep your personal details private.
From there, it’s up to you and the driver to coordinate a meeting time and place. If your driver doesn’t respond, you can try calling or messaging them again, but ultimately they are not responsible for lost items and you may be out of luck if they never respond.
If more than 24 hours have passed since your ride…
Go to the Ride History section of the app, find the ride, scroll down and select I lost an item. Input your info and describe the item. Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact you to work out a time and a place to meet.
What if your driver doesn’t respond about your lost item?
If you can’t reach your driver or they don’t respond to your messages, contact Lyft customer support for more help. Lyft support agents can send a message to the driver, but there is nothing they can do to force the driver to respond to you.
Lost your phone in a Lyft? How to contact your driver without your phone
Go to help.lyft.com on a computer or a friend’s phone. Find the ride receipt for the ride where you lost the items and scroll to Get Help. Select the lost item option.
Input your info and use a friend or family member’s phone number. Lyft will send a message to your driver asking if they have your item, and from there, it’s up to the driver to contact your friend or family member to work out a time and a place to meet.
The lost item fee: $20 when a driver returns your item
Lyft charges a $20 returned item fee if your driver successfully returns your item. 100% of the fee goes to the driver.
Here’s what drivers see when they return your lost item:
Drivers can charge you $15 for returning a lost item
The best ways to get real help from Lyft customer service
- Start by using the Help features in ride receipts. You can solve most issues with pre-made forms
- Give all the relevant details that Lyft asks for
- Keep your message brief
- Try sending a tweet to Lyft at @AskLyft if you aren’t getting anywhere in the app
More help for Lyft users
Cynthia Fowler says
I’m going to Uber. Service with lyft sucks. It showed I made over $90 yesterday but yet my deposit today was only 73. When I try to contact customer support it just shows my previous messages cannot get any new help. Sometimes we have an issue going on at the time of the ride but no way to contact anyone
Butch says
This is crazy……no way in hell to talk to an actual person at lyft…..not a way to run a carefree company. Why do you not have a number for drivers to call with problems? Leaving lyft…going to some other company
Waleed Masseekh says
My account when i try to go on line its shows me i am not approved to drive how is that i am confused all my documents are valid and good to go i have no clue ?
Would you look up my account
DougH says
Try to check in a browser at lyft.com/login, you might see more information there
Barthelemy Altenor says
Hello. I am Barthelemy Altenor. I am writing to you to find out why. After having become platinum it is always difficult to find a passenger. yesterday i opened the app at 3 a.m.l to 10 am lyft had sent three or 4 passengers for me from and in the evening from 8 Pm to 10 Pm. I couldn’t find a passenger. This morning it is the same. however every day I put gas every day and I wiped the car twice a week. So tell me what to do. Otherwise it would be better if to go to anothe company.
Diane says
Why does Lyft make it so hard to contact customer service? My problem is that I was overcharged for my ride this morning, I ride which usually costs 17 to 18 dollars suddenly becomes $45.00 . When I went onto ride history to dispute it an automated answer comes back saying that they can find no reason for me to dispute this fare. Will someone ok into this matter and kindly respond. Thank you
DougH says
Unfortunately you’ve already taken the right step to dispute the fare. Try responding to that message from Lyft. Keep up the pressure and ask for an explanation.
Geraldine B. Ouedraogo says
I am leaving your company, because of extra charges. Your company can’t find my apartment when I give them directions to me.
Patricia Sharp says
I’m being charged for two rides that I did not take. They are still pending. I would like to get some help with this issue since I’ve been trying for the last hour. Please help me
DougH says
Go to the app, find the record of the ride and scroll to Help. Select the option that says the trip did not occur. Here’s more info about duplicate charges on Lyft
Lucius Briggs says
I gave a ride 17$ and was only paid 3 cause the gps was messed up. I couldn’t pick her up. Ana was her name .
Mya left her phone in my car drove 1/2 hour each way. How do I get 15 $
Thanks