Most Lyft rides go by without a problem, but what are your options when you need Lyft customer service to step in and fix an issue?
You may have left something behind in the car, overpaid for your ride, or perhaps you want to report a complaint about your driver.
The fastest way to contact Lyft customer service is to use the Help section at the bottom of every ride receipt to report an issue. Reporting the issue will begin a live chat thread with Lyft customer service, where you can get further assistance with your problem.
Looking for a customer service phone number? There isn’t one! Unless you have a serious safety incident to report, you can’t talk to a live human on the phone.
Read on for step-by-step instructions and more tips to get real help from Lyft!
The best ways to contact Lyft
- In the Lyft app main menu, use Ride History and Help to report ride issue and start a live chat with customer service — Every ride receipt has a section to report a lost item, dispute a charge or a fee, report a complaint about a driver, and many other common issues
- To chat with customer service: Use ride receipts to report an issue. A live chat with customer service will begin after you report some issues
- Find a a Contact Us button in Help section topics to start a chat — Useful if you have a general question not related to a recent ride
- You can’t call Lyft! There isn’t a Lyft support phone number for routine issues. The only public phone numbers are reserved for serious safety incidents
- Go to help.lyft.com — Recent rides are listed at the top of the page. Helpful for reporting common ride issues
- Contact Lyft on X — Send a direct message (DM) to the Lyft support X account
- For Lyft drivers: How to contact driver support
Article Contents
- You Can’t Call Lyft!
- Get Help inside the Lyft App
- Chat with Customer Service
- Get help at help.lyft.com
- Contact Lyft on X (Twitter)
- How to Recover a Lost Item from a Lyft
You can’t call Lyft! There is no direct Lyft support phone number
There is no customer service phone number that Lyft users can call.. You can’t directly reach a human on the phone unless it’s about a serious safety incident!
The only publicly available phone number at Lyft.com is for the service animal hotline, (844-554-1297), but that phone line is reserved for service animal issues.
You can request a phone call from the Lyft critical response team about a safety issue, and it is possible to call them directly. However, the critical response team is reserved for serious safety incidents. You should not use it for common complaints.
An old Lyft support number floating around the internet (844-313-3667) only plays a recorded message telling you to go to the Help section of the Lyft app or help.lyft.com.
In addition, you can’t directly email Lyft. There isn’t a customer service email address.
To contact Lyft or get help with a problem, you can start a live chat with support representatives or send a message to support and wait for a reply. Instructions below!
How to chat with Lyft customer service
The Lyft app offers several ways to contact customer service and start a live chat with support agents.
In the Help and Ride History sections of the app, you can dispute a charge, report a driver, change your payment method, etc. After you select an option, a live chat with customer service will begin.
Another way to message support and start a live chat is by finding a Contact us at the bottom of some pages in the Help section of the app.
Use ride receipts to report a problem and start a live chat
In the main menu, find Ride History, then select a ride. Scroll to the Help section and select Get help with another issue, then pick the best-matching problem. After you report an issue, a live chat with Lyft support reps will begin.
Use the Help section of ride receipts to report issues and start a chat with Lyft support
Find a Contact Us button in Help articles to chat with support or send a message
You can also start a chat session with Lyft support by finding the Contact Us button at the bottom of many help articles in the Help section. Tap Contact Us, then select Message as your preferred contact method. That will begin a live chat.
But there isn’t a Contact Us button in every Help article. You may need to scroll through several Help pages before you find the button.
One reliable way to start a live chat is by going to Help > Profile and account > Can’t request a ride
Find a Contact Us button and select the Message option to start a live chat with Lyft
Live chat with Lyft by reporting an issue, or by finding a Contact Us button in a Help article
To find your current and past chat sessions, Go to the Help section of the app and tap the inbox icon in the upper right corner.
To find previous chat threads go to Help, then tap the inbox icon in the upper corner
Report a serious safety incident
In the Lyft app, go to Help then scroll to Report a safety issue to report a serious incident. Alternatively, you can visit this page at Lyft.com. Serious incidents could include vehicle collisions or unsafe and inappropriate behavior by your driver.
How to get a refund on a ride
Follow these steps to request a refund or fare review from Lyft:
- Tap the Menu icon (☰) on the home screen
- Tap Ride History
- Find the ride and tap it
- Scroll to the bottom of the ride receipt and tap Get Help
- Select Dispute ride fare or charge to request a refund
Getting a full refund from Lyft is unusual unless something went very wrong with the ride, like a major issue with your driver or an accident. Instead of a full refund, Lyft typically offers a reduced fare or a ride credit for future rides.
Dispute a fare in the Ride History section
How to report a complaint about a Lyft driver
To report your driver for unsafe driving or other unprofessional behavior, find your ride receipt in the Ride History section of the app then scroll to the bottom of the receipt to find the Help section.
Tap Get help with another issue > Submit feedback on driver
You can also report an unsafe car condition, an accident, or any other general complaint about a driver.
Report a complaint about your driver in the ride receipt
How to contact Lyft customer service at help.lyft.com
The customer support options available in the Lyft app are also available at help.lyft.com. You can view your ride history, report issues, chat with support, and browse customer support articles.
Going to help.lyft.com is the best option if you lose your phone and need to contact Lyft.
There is also an extensive library of support articles that will answer most general questions, and many also have a Contact Us button at the end of the article that can put you in touch with support agents.
Log in at help.lyft.com to get help with recent rides
Browse through the list of articles or use the search feature to find a help page. Scroll to the bottom of a help page to find the Contact Us button.
After you click Contact Us, follow steps to select your issue and select I still need help to get options to contact Lyft.
Most pages at help.lyft.com have a Contact Us button
Find the “I still need help” button, then fill out the contact form
Contact Lyft on X (Twitter): @AskLyft
Lyft has an X account—@AskLyft—dedicated to passenger and driver support. Send a direct message (DM) about your issue and wait for a support representative to follow up.
Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help.
The next updates will come via email and in-app messages.
How to recover a lost item from a Lyft
If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to coordinate a time and a place to get your item back.
But remember that neither Lyft nor your driver are responsible for lost items. Most drivers will try to help you get your item back, but they are not obligated to help you.
You can contact your driver if it has been less than 24 hours since your ride
Go to the Ride History section of the app, tap the ride where you lost the item, then scroll to the Find a lost item option. You will see an option to call or message your driver using a masked phone number to keep your personal details private.
From there, it’s up to you and the driver to coordinate a meeting time and place. If your driver doesn’t respond, you can try calling or messaging them again, but ultimately they are not responsible for lost items and you may be out of luck if they never respond.
If more than 24 hours have passed since your ride…
Go to the Ride History section of the app, find the ride, scroll down and select I lost an item. Input your info and describe the item. Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact you to work out a time and a place to meet.
What if your driver doesn’t respond about your lost item?
If you can’t reach your driver or they don’t respond to your messages, contact Lyft customer support for more help. Lyft support agents can send a message to the driver, but there is nothing they can do to force the driver to respond to you.
Lost your phone in a Lyft? How to contact your driver without your phone
Go to help.lyft.com on a computer or a friend’s phone. Find the ride receipt for the ride where you lost the items and scroll to Get Help. Select the lost item option.
Input your info and use a friend or family member’s phone number. Lyft will send a message to your driver asking if they have your item, and from there, it’s up to the driver to contact your friend or family member to work out a time and a place to meet.
The lost item fee: $20 when a driver returns your item
Lyft charges a $20 returned item fee if your driver successfully returns your item. 100% of the fee goes to the driver.
Here’s what drivers see when they return your lost item:
Drivers can charge you $15 for returning a lost item
The best ways to get real help from Lyft customer service
- Start by using the Help features in ride receipts. You can solve most issues with pre-made forms
- Give all the relevant details that Lyft asks for
- Keep your message brief
- Try sending a tweet to Lyft at @AskLyft if you aren’t getting anywhere in the app
More help for Lyft users
Montana says
i have been charged 25 dollar on my card for a 7 dollar ride and i would like to know what is going on because this is the second time this has happen to me and im an very upset
DougH says
Did the $25 go away on the first charge? If it did, it might be a temporary hold. If it never goes away, contact Lyft
Naomi Vega says
Im a driver, I can’t access my dashboard and can’t get to Lyft customer service, please respond.
Errica B Hutty says
I had issues changing my telephone number. I had purchased a new phone from a different carrier and was going to keep both phones. I followed the prompts and sent in the information to Customer Support. In my account, it looked as if the number was changed until I tried to verify it and it would not allow me to under the new number. It allowed me to put my original telephone number back in (which I now decided to keep), it gave me a verification code but then told me that I had to contact Customer Support. For two weeks I contacted them through their online form with no response. So I got fed up and looked online to get the email address to their corporate officers. I emailed them this morning and received a call back about two hours ago from representative from their Customer Support who assisted me immediately. The Customer Support Online sucks and whoever is responsible for it is not doing their job properly. This is probably the route you need to go. If their executives keep receiving emails complaint regarding the Online Customer Support then maybe they will look into the issue.
DougH says
Thanks for sharing that. Other drivers need to know tactics that work!
Sarai says
They charge me twice 120.88 they lied and said they sent my refund these people are scammers I called my bank they said that lyft haven’t refunded me my bank is not going to lie I recorded the whole convo Now I’m taking action they didn’t even give me a confirmation number lyft said they didn’t have one I’m about to make sure noone gets on lyft I will not recommend it there theifts it’s been going on two weeks and nothing that’s OK God don’t like ugly I got prove how lyft costumers service is unprofessional and I’m going to make sure it goes viral
Scherer says
Why doesn’t Lyft have a number to call and talk to a real person about an issue that the help.lyft.com does not address. I’m new to Lyft amd my first ride did not record or pay me
Thanks
DougH says
They must think that the cost of phone support is too great. You don’t need to find a perfect matching article at help.lyft.com to get help. Find the closest matching one, and write what you need to write.
Susan Hsieh says
I was not able to cancel the ride and been held stuck on one driver however, the driver said I took too long and they left and went to take someone else to their destination during the same time as I requested it. I’ve called the driver multiple time and asking her to cancel the ride from her end but did not pick up the phone. I have been waiting over an hour from now.
DougH says
If you get charged for this, email Lyft or dispute it with your credit card company
Thankful Mom says
Last Thur 4:30am a driver picked up my adult daughter for the airport. On arrival she couldn’t get out of the car even with his assist. He said you need to go to the hospital. Per her request he took her to the ER.
He ran in to get a wheel chair & help. On transfer to wheel chair she colasped in his arms.
She is now back at home recovering.
Chris is our hero! Please give him accomadation or $$$ he so deserves.
Thanks again.
DougH says
I’m glad to hear that driver did such a kind deed for your daughter! I removed some personal information from your post, and just to be clear, my site isn’t a part of Lyft.
JanineZ says
My last Lyft driver didn’t clean us car before picking me up. Got and noticed a heavy smell of air freshener. Got to my destination and noticed vomit all over my coat and jeans. Tried cleaning it myself but couldn’t get the vile smell out. The bill to here these items cleaned is $200. Why should they be able to charge customers a cleaning fees and not allowed to reimburse customers for their damages?
DougH says
I’m sorry to hear that happened. And you’re right, the cleaning fee only goes one way. I think you can try to make your case to Lyft for some type of compensation, but you may only get a refund on the ride.