Most Lyft rides go by without a problem, but what are your options when you need Lyft customer service to step in and fix an issue?
You may have left something behind in the car, overpaid for your ride, or perhaps you want to report a complaint about your driver.
The fastest way to contact Lyft customer service is to use the Help section at the bottom of every ride receipt to report an issue. Reporting the issue will begin a live chat thread with Lyft customer service, where you can get further assistance with your problem.
Looking for a customer service phone number? There isn’t one! Unless you have a serious safety incident to report, you can’t talk to a live human on the phone.
Read on for step-by-step instructions and more tips to get real help from Lyft!
The best ways to contact Lyft
- In the Lyft app main menu, use Ride History and Help to report ride issue and start a live chat with customer service — Every ride receipt has a section to report a lost item, dispute a charge or a fee, report a complaint about a driver, and many other common issues
- To chat with customer service: Use ride receipts to report an issue. A live chat with customer service will begin after you report some issues
- Find a a Contact Us button in Help section topics to start a chat — Useful if you have a general question not related to a recent ride
- You can’t call Lyft! There isn’t a Lyft support phone number for routine issues. The only public phone numbers are reserved for serious safety incidents
- Go to help.lyft.com — Recent rides are listed at the top of the page. Helpful for reporting common ride issues
- Contact Lyft on X — Send a direct message (DM) to the Lyft support X account
- For Lyft drivers: How to contact driver support
Article Contents
- You Can’t Call Lyft!
- Get Help inside the Lyft App
- Chat with Customer Service
- Get help at help.lyft.com
- Contact Lyft on X (Twitter)
- How to Recover a Lost Item from a Lyft
You can’t call Lyft! There is no direct Lyft support phone number
There is no customer service phone number that Lyft users can call.. You can’t directly reach a human on the phone unless it’s about a serious safety incident!
The only publicly available phone number at Lyft.com is for the service animal hotline, (844-554-1297), but that phone line is reserved for service animal issues.
You can request a phone call from the Lyft critical response team about a safety issue, and it is possible to call them directly. However, the critical response team is reserved for serious safety incidents. You should not use it for common complaints.
An old Lyft support number floating around the internet (844-313-3667) only plays a recorded message telling you to go to the Help section of the Lyft app or help.lyft.com.
In addition, you can’t directly email Lyft. There isn’t a customer service email address.
To contact Lyft or get help with a problem, you can start a live chat with support representatives or send a message to support and wait for a reply. Instructions below!
How to chat with Lyft customer service
The Lyft app offers several ways to contact customer service and start a live chat with support agents.
In the Help and Ride History sections of the app, you can dispute a charge, report a driver, change your payment method, etc. After you select an option, a live chat with customer service will begin.
Another way to message support and start a live chat is by finding a Contact us at the bottom of some pages in the Help section of the app.
Use ride receipts to report a problem and start a live chat
In the main menu, find Ride History, then select a ride. Scroll to the Help section and select Get help with another issue, then pick the best-matching problem. After you report an issue, a live chat with Lyft support reps will begin.
Use the Help section of ride receipts to report issues and start a chat with Lyft support
Find a Contact Us button in Help articles to chat with support or send a message
You can also start a chat session with Lyft support by finding the Contact Us button at the bottom of many help articles in the Help section. Tap Contact Us, then select Message as your preferred contact method. That will begin a live chat.
But there isn’t a Contact Us button in every Help article. You may need to scroll through several Help pages before you find the button.
One reliable way to start a live chat is by going to Help > Profile and account > Can’t request a ride
Find a Contact Us button and select the Message option to start a live chat with Lyft
Live chat with Lyft by reporting an issue, or by finding a Contact Us button in a Help article
To find your current and past chat sessions, Go to the Help section of the app and tap the inbox icon in the upper right corner.
To find previous chat threads go to Help, then tap the inbox icon in the upper corner
Report a serious safety incident
In the Lyft app, go to Help then scroll to Report a safety issue to report a serious incident. Alternatively, you can visit this page at Lyft.com. Serious incidents could include vehicle collisions or unsafe and inappropriate behavior by your driver.
How to get a refund on a ride
Follow these steps to request a refund or fare review from Lyft:
- Tap the Menu icon (☰) on the home screen
- Tap Ride History
- Find the ride and tap it
- Scroll to the bottom of the ride receipt and tap Get Help
- Select Dispute ride fare or charge to request a refund
Getting a full refund from Lyft is unusual unless something went very wrong with the ride, like a major issue with your driver or an accident. Instead of a full refund, Lyft typically offers a reduced fare or a ride credit for future rides.
Dispute a fare in the Ride History section
How to report a complaint about a Lyft driver
To report your driver for unsafe driving or other unprofessional behavior, find your ride receipt in the Ride History section of the app then scroll to the bottom of the receipt to find the Help section.
Tap Get help with another issue > Submit feedback on driver
You can also report an unsafe car condition, an accident, or any other general complaint about a driver.
Report a complaint about your driver in the ride receipt
How to contact Lyft customer service at help.lyft.com
The customer support options available in the Lyft app are also available at help.lyft.com. You can view your ride history, report issues, chat with support, and browse customer support articles.
Going to help.lyft.com is the best option if you lose your phone and need to contact Lyft.
There is also an extensive library of support articles that will answer most general questions, and many also have a Contact Us button at the end of the article that can put you in touch with support agents.
Log in at help.lyft.com to get help with recent rides
Browse through the list of articles or use the search feature to find a help page. Scroll to the bottom of a help page to find the Contact Us button.
After you click Contact Us, follow steps to select your issue and select I still need help to get options to contact Lyft.
Most pages at help.lyft.com have a Contact Us button
Find the “I still need help” button, then fill out the contact form
Contact Lyft on X (Twitter): @AskLyft
Lyft has an X account—@AskLyft—dedicated to passenger and driver support. Send a direct message (DM) about your issue and wait for a support representative to follow up.
Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help.
The next updates will come via email and in-app messages.
How to recover a lost item from a Lyft
If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to coordinate a time and a place to get your item back.
But remember that neither Lyft nor your driver are responsible for lost items. Most drivers will try to help you get your item back, but they are not obligated to help you.
You can contact your driver if it has been less than 24 hours since your ride
Go to the Ride History section of the app, tap the ride where you lost the item, then scroll to the Find a lost item option. You will see an option to call or message your driver using a masked phone number to keep your personal details private.
From there, it’s up to you and the driver to coordinate a meeting time and place. If your driver doesn’t respond, you can try calling or messaging them again, but ultimately they are not responsible for lost items and you may be out of luck if they never respond.
If more than 24 hours have passed since your ride…
Go to the Ride History section of the app, find the ride, scroll down and select I lost an item. Input your info and describe the item. Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact you to work out a time and a place to meet.
What if your driver doesn’t respond about your lost item?
If you can’t reach your driver or they don’t respond to your messages, contact Lyft customer support for more help. Lyft support agents can send a message to the driver, but there is nothing they can do to force the driver to respond to you.
Lost your phone in a Lyft? How to contact your driver without your phone
Go to help.lyft.com on a computer or a friend’s phone. Find the ride receipt for the ride where you lost the items and scroll to Get Help. Select the lost item option.
Input your info and use a friend or family member’s phone number. Lyft will send a message to your driver asking if they have your item, and from there, it’s up to the driver to contact your friend or family member to work out a time and a place to meet.
The lost item fee: $20 when a driver returns your item
Lyft charges a $20 returned item fee if your driver successfully returns your item. 100% of the fee goes to the driver.
Here’s what drivers see when they return your lost item:
Drivers can charge you $15 for returning a lost item
The best ways to get real help from Lyft customer service
- Start by using the Help features in ride receipts. You can solve most issues with pre-made forms
- Give all the relevant details that Lyft asks for
- Keep your message brief
- Try sending a tweet to Lyft at @AskLyft if you aren’t getting anywhere in the app
More help for Lyft users
Rosita Hiscox says
I ordered a ride but was unable to finalize the procedre. Them I thought that maybe, I simply needto feed he kitty so as to further receive the services. I tried it once (info needed to complete need for ridwe. I was given 2 choices of Visa acct’ ;an old one and a current one., Obviously, I selected the current onebut then, your program did not accknowledge my acct and teased me by changingsome of my info as to acknowledge that I in fact, was the same.. person. All was in order /BUT, Lyft told me that I was incorrect! Then, some info appeared to get “senior prices”. I hit the buttojn andLyft acknowledgemy efforts and probably took money from my acct to satisfy THEIR need for my money!
Summary: I called for a ride. Lyft never came, I walked to the nearest bus stop and arrived tomyi location, I NEVER was served! Lyft kept telling me that “there was some mistake on ny info and the ride could not be processed! I
My acct was current. Lyft did not acknowledge it and somehow, needed more info from me (like one who needed to establish a new account. So, I followed your requests and gave tyhe injforfmation about 3 times ..only to have Lyft deny it. I did not want your “special service” but felt that you were demanding it in order to finalize a requestf or a ride:
You DENIED my service, implying that the one you have, is not current . It IS.
PLEASE call me later, today, to resolve this issue…as it is now, 1:30 a.m.!
John says
Lyft app is garbage! I select start and end locations, choose a ride, confirm price, and follow all instructions. Then all of a sudden,I notice that I’m back to initial menu. So I reenter everything and price changes up or down. I select same options, complete everything and it goes back to initial menu. It took me half an hour to finally get one to work.
Uber is so much easier, simple to contact driver. With no way to chat with lyft, I’m stuck in the middle of nowhere trying to get an idiot app to work.
Tara says
i just took a Lyft ride and did what probably half the people do and left my phone in the back seat. 🙁 There is no way to connect with Lyft in a “live” chat. The first thing they want you to do is access your account, which you cannot do without a phone. Once you put your number in, it wants to send a verification code to your phone. So if you don’t have your phone, you can’t verify! So you can’t get in. They have no option to open your account with your email. You can get a recovery email sent to you but then it wants you to add in a “new” phone number! So its the circle of ridiculousness!!
I have managed to make a report for a lost phone. I have been assigned a ticket number via email, I’ve given them as much info as possible. Its been over 18 hours and no Lyft person has contacted me to track down my driver and call him to get my phone back. I can see my phone traveling all over the place on Find my phone, as its clearly in the back seat of the drivers car. I have locked it with a message to call a number so I can get it back. I’ll pay them the $20 to get it back, but the driver either has not checked the back seat or doesn’t care. They were driving around yesterday, I can see it moving around on Google. Now I’m thinking do I have to drive downtown, try and find a car with the LYFT sign in it and wait patiently until the guy comes out to his car?! Lyft should have contacted me by now.
I can access my uber account on my computer no problem, without a phone and only with my email address. Lyft’s stupid rule of only accessing your account with a phone, when its very easy to lose a phone, is so stupid. I could have taken care of this had I been able to access to my account. But I’m at the mercy of Lyft customer service, which seems to be non-existent or a robot. This will be the last time i use this app because its not user friendly when it comes to lost items. The run around to try and get your phone is ridiculous. I can’t go to my job today because I need my phone to access the gate! The way we all have to have phones to do simply tasks everyday is so fricken stupid!!
Jack T. says
I just had a similar experience with Lyft, where an advanced-scheduled ride didn’t show up, the app showed that there was a diver confirmed (complete with picture and name), she didn’t show up the next morning, and the app was “looking for drivers”. On cancelling the ride, the app said “are you sure? this ride is confirmed”. So the stupid thing was looking for drivers and had the ride confirmed at the same time. I had to throw everything in my car and race to the airport, luckily no delays.
Everyone should NOT take this sort of treatment lying down folks. The execs at Lyft should be buried in hardcopy letters, just like the old days. Their address is:
548 Market Street, POBox 68514, San Fran CA 94104
…and make your problems known and threaten a class action suit, etc, etc. It is the only thing arrogant corporate jerks understand (plus the fact that they have to open every single physical letter from a PO box that is getting clogged). Make a little effort and PUSH BACK.
Sabra says
After reading many of the comments here, it would appear Lyft has gotten too big to care.
What I find even more interesting is why is Twitter a middle man in any of this? I know many folks have Twitter (or X) accounts but how is it that Lyft just doesn’t handle their business in their own app? Why is it necessary for me to go to Twitter to explain anything regarding Lyft?—Even if Lyft has its own Twitter account. That part I’m really not understanding. (Maybe I‘ve just gotten too old…?)
Nor am I understanding why my personal belongings…that I may drop or forget in the back of someone’s vehicle…are held for a ransom of $20.
I recall so many years ago my apartment parking lot gate remote fell out of my purse while I was getting my groceries out of the driver’s car. Before I realized that had happened and after I’d gotten all my groceries to the side of the building, she literally burned rubber speeding off. I tried to catch her and then tried reaching her by phone but got a voicemail message. I explained what had happened and really hoped she’d get back to me since replacing a remote is $40. Finally after a couple of hours she called to say she hadn’t been able to return because she had two other rides in cue. I was able to call Lyft and spoke with an intelligent human being right away who explained that if she didn’t return with my remote she’d be charged some fee…either $10 or $20, I can’t remember what it was called…for not returning it. That was then. Now I find it ludicrous to have to pay for something to be returned. I can’t think of one company that charges for a person to recover an item from the ‘lost and found’ department. Unless situations have become so very dire that businesses are doing this now. I’m so done. smh
I get that many companies still are trying to recoup losses after COVID-19 but some actions seem more opportunistic and greed-motivated than anything else. We’ve just lost all humanity….
AceeP says
This is all incorrect. The app spins you around and around with a set of issues, tells you what the issue is, then askes you if it solved your problem. When you say no, it just thanks you for your feedback and sends your right back to the first screen. Their customer service is deplorable. Of the many, many options I tried, every, single one does this. There is NO CHAT option, and none of their choices apply to my situation.
Sabra says
This is so very true. I’ve been needing to address the same issue for more than two years and have yet to get a resolution. It’s a constant looping of various screens—none of which address my exact issue. Everything is so very general. Which begs the question how does anyone get anything resolved if you’re only ever able to communicate with bots?! Only once have I gotten an actual live person through a chat and after answering part of my question she needed to defer to someone else and didn’t return. Just sad….
I’ve been a Lyft Ride-or-Die since inception—shortly after the company hit the scene. I prefer Lyft over Uber and any other rideshare company that’s out there and I remember when I could actually call a number and speak with a live breathing human being. But now….smh Such is the way of the world I guess. Eventually everything just turns to crap.
So frustrating and disappointing…. an being. But now….smh Such is the way of the world I guess. Eventually everything just turns to crap.
So frustrating and disappointing….
charles glassspool says
i really need to talk with someone….really….really….really