Apps like Uber Eats and DoorDash have different incentives to convince drivers to get out on the road. DoorDash has Peak Pay and Challenges, Uber & Uber Eats have Boost, Quest, Surge.
For Peak Pay and Surge, the apps might say, “Demand is high! Drive right now and earn more!”
But then you drive to the “busy” zone only to sit and stare at your phone, waiting for an order for 10, 20, or even 30 minutes.
So what exactly is going on when you’re sitting in a surge or Peak Pay zone without getting any orders? Is the app down? Is something wrong with your account?
If you’re not getting orders in a surge or Peak Pay zone, the most likely reason is that too many other drivers are doing the same thing as you!
The bonuses lure other drivers into the area, and the supply of drivers becomes much greater than the order demand from passengers.
Read on for more info about surges, Peak Pay, and how to figure out why you’re not getting any orders.
Uber & Uber Eats: In the middle of a surge with no rides or deliveries?
The Uber algorithm triggers a surge bonus when order demand is high or driver supply is low. It’s intended to draw in enough drivers to meet a surge in passenger demand.
To earn the surge bonus, you have to be in the surge zone, or the pickup location has to be in the surge zone.
If you’re in the middle of a surge and don’t receive any rides or delivery requests, it’s likely because the surge has attracted too many other drivers into the area.
It’s called ‘chasing the surge,’ and it causes driver supply to exceed customer demand.
A busy zone won’t stay busy for long when too many drivers are chasing the surge.
But what about app outages or other reasons? You’ll see error messages in the app if there’s an app outage or an issue with your account.
If you’re not getting orders in a surge zone and there aren’t any error messages or glitches in the app, it’s likely that too many other drivers are in the zone.
“Don’t chase the surge” is common advice among drivers. While surge bonuses can be lucrative, chasing the surge is not always the best thing to do.
Instead of chasing surges, drive as you normally would and only enter a surge zone if you’re very close to it.
More Reading for Uber Eats Drivers
- How Uber Eats Drivers Can Get More Quest and Boost Promotions
- The Highs and Lows of Uber Eats Driver Pay
- Uber Eats vs DoorDash: Which is Better for Drivers?
DoorDash: Not getting any orders during Peak Pay?
On DoorDash, Peak Pay is a bonus added to each order during busy times. The DoorDash map shows where Peak Pay is available, and tapping the zone gives you more info about the duration of the Peak Pay.
If you’re inside a Peak Pay zone and not getting any orders, the reason is usually that too many other drivers are in the same zone and there are not enough orders to keep all of the drivers busy.
Drivers might think Peak Pay is only a perk or bonus, but it’s actually a way for DoorDash to ensure that customers get the fastest possible delivery.
As long as there are enough drivers to keep wait times low, DoorDash is willing to accept that some drivers in a Peak Pay zone won’t actually receive more orders than normal.
Check for DoorDash app outages
There is one thing you can check if you’re not getting any orders in a Peak Pay zone.
DoorDash tends to have more outages than other apps, so if you haven’t seen any order requests in a long time, check to see if DoorDash is down.
When there’s an outage, you’ll have trouble logging in or DoorDash will kick you out of the app. If you can log in and go online, the lack of orders is probably due to low customer demand.
More reading for Dashers