Contacting Uber customer service isn’t always easy. There’s no phone number to call Uber directly, and many customer service options are hard to find in the app.
The best way to Uber contact customer service and get help is in the Activity and Help section of the app.
You can report an issue with your ride, ask for a refund or fare adjustment, report a complaint about your driver, or handle any other issue that you might have with Uber.
Reporting an issue in the Help or Activity sections of the app will start a live chat with Uber customer service representatives.
And if you have a general question unrelated to a trip, there are other ways to start a live chat with Uber customer service. Read on to learn more!
What you need to know
The steps to get help from Uber customer service are different for Uber customers and Uber drivers.
How customers can get help
- If you have an issue with a specific trip, go to the Activity section of the app to report the problem and start a live chat thread with Uber customer support
- Use the Help section at the bottom of every trip receipt to report a lost item, request a fare review, or report a complaint about your driver
- You can also report problems at help.uber.com or send a Tweet to Uber support
- To chat with customer service, report an issue with a ride in Activity. A chat session with customer service will begin after you report the issue
- You can’t directly call or email Uber unless it is about a serious safety issue
How drivers can get help
- Uber drivers can call Uber at 1-800-593-7069. Or go to Account > Help, then scroll to the “Call support” button
- Use the Help section at the bottom of every trip record to report common issues with a trip
- Start a live chat with Uber driver support by reporting an issue
- Drivers can get in-person help at a Greenlight Hub
Article contents
- How Uber Customers Can Contact Uber
- How Drivers Can Contact Uber Driver Support
Uber’s phone number: Can you call Uber customer service?
It’s a frustrating fact, but Uber only provides a customer service telephone number to some customers, not all. Only riders in select markets with a Premium account status can call Uber. For all other users, you have to deal with problems through the app or at help.uber.com.
If you call the number above and it doesn’t work, you don’t have access to telephone support.
How to see if you can call the Uber phone number: In the Uber app, tap Account > Help, then scroll to the bottom and look for “Call Support.” If you can’t find “Call Support,” telephone support is not available to your account. You will have to contact Uber using the other methods described in this article.
There is a ‘critical safety response line’ phone number inside the Uber app, but it is for emergencies or serious safety complaints only. You won’t get any customer service for ordinary issues if you call that line.
Is there an Uber customer support email address?
There is not currently a public email address to directly contact Uber customer support. You can’t email Uber.
Uber Eats customer service phone number: 1-800-253-9377
Uber Eats customers can call a customer service phone line at 1-800-253-9377. Calling Uber Eats customer service is most useful if you need to modify an order that is in progress. If your order has already been delivered, help tools in the app are the best way to contact customer service.
The tops ways to contact Uber customer service
Depending on your issue, there are different ways to contact Uber. You can chat with customer service by reporting a trip issue in the app or at help.uber.com, and Twitter is better for directly messaging a question.
- The Help and Activity section in the Uber app: Tap Account in the bottom menu then tap Help or Activity. Select the trip, then browse the Help section for an issue that matches yours. Select an issue to begin a chat thread.
- Help.uber.com: Sign in at help.uber.com and select the trip to report issues with a ride and chat with customer service
- If you lost an item in an Uber, jump to ‘What to do if you lost an item in an Uber’
- Send a tweet to @Uber_Support on Twitter: Good for ride issues and general questions
- Send a message to Uber on Facebook: Begin at Uber’s Facebook page and send a message via Messenger
How to contact customer service in the Uber app
The Uber app is typically the best way to contact customer service about issues with a specific ride.
In the app menu, Activity and Help both allow you to report issues with rides and begin a chat thread with Uber support representatives. The Help section also has general articles to teach you how Uber works.
Chat with customer service by reporting an issue with a ride
To report a problem and chat with customer service, Tap Activity in the bottom menu. Select the trip with an issue, then scroll to the help section to find the most common issues.
Selecting an issue will begin a chat thread with Uber customer support. You can ask for a fare review, report a lost item, or tell Uber about an issue with your driver.
You will get an app notification when Uber support responds to your chat message.
Use the Activity menu to find a trip and get help
In a trip receipt, scroll to “Get ride help” and select an issue to start a live chat with customer service
Chat with customer service for a general issue
If you want to chat with customer service but don’t have an issue with a specific trip, go to Account > Help > Account > Can’t sign in or request a trip > Chat Support for Sign-in Issues
The “Chat support for sign-in issues” option opens a live chat with customer service. You can ask questions or enter any issue, even if it isn’t about a specific trip or issues with signing in.
There isn’t currently an easy one-tap way to directly start a live chat with Uber support. Instead, you must dig through menus to find a “Chat with us” link that opens chat support.
Tap around Help topics to find the “Chat with us” option
How to find your current customer service chat threads in the app
Tap Account > Help. Chat threads are listed at the top of the page under Support Messages.
Find your existing chat sessions at the top of the Help page
Find your chat thread at help.uber.com: Select Riders, then scroll to Support Messages.
How to contact customer service at help.uber.com
The same options available in the Uber app are also available at help.uber.com. You can report issues with a trip, request a fare review, report a problem with your driver and their car, and more.
You can chat with customer service at help.uber.com by reporting an issue with a trip, or by finding a “chat with us” button that can be found on some Help pages.
To report an issue with a trip, head to help.uber.com and log in. Select Riders, then select the trip where you had an issue. Scroll to the help section and find the best matching option. Some options allow you to chat with Uber.
What NOT to do to get customer service from Uber
- Don’t call the critical safety response line unless it’s for an emergency or a serious safety issue
- Don’t call your driver after a trip is over
- Don’t reply to your email ride receipt. Your email will bounce back
- Don’t try to contact Uber through an email address you found in a ride receipt or another support thread
As frustrating as it may seem, the only way to successfully get customer service from Uber is to use the in-app tools or help.uber.com. Trying to brute force your way into customer support through your driver or the critical safety response line won’t work.
How to get a refund or fare adjustment from Uber
You might be able to get a refund if there were serious issues with your ride. Typically the refund will be in Uber Cash, which is an app credit for future rides.
In the Uber app, tap Activity at the bottom of the app. Select the trip and tap it to bring up the Trip Details menu. Scroll to the Help section and tap “Get Trip Help.”
Tap More options and then Review my fare or fees to get a fare review or request a refund.
Alternatively, you can use help.uber.com to get a fare adjustment or refund. Under “Trip issues and refunds,” you’ll see a map and a dropdown list. Click the dropdown and find the ride in question.
A fare review can lead to a full refund
Support topics will appear below the fare receipt. You should be able to find a support article that addresses your issue. If you don’t, find the closest related help article with a contact form and use it to send a message.
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- How Much Does Uber Cost?
How to recover a lost item from an Uber
If you lose an item in an Uber, Uber customer service can connect you with your driver. You may be able to arrange with your driver to return the item.
Uber charges a $20 returned item fee if your driver returns your item. The fee goes directly to your driver (More about Uber fees).
Ultimately, drivers are not responsible for lost items. You may be out of luck if you can’t get in touch with your driver.
Report a lost item in the Uber app
- Tap Activity
- Find the trip where you lost the item and select it
- Scroll to “Find Lost Item“
- Select the best option: Contact the driver, or report that you can’t reach the driver
Report a lost item at help.uber.com—The best option if you lost your phone
This is the best option if you lost your phone and can’t access the Uber app.
- Go to help.uber.com and log in
- Select Riders
- Find the trip where you lost an item and select
- Scroll to the Help area and find “I lost an item“
- Enter the phone number of a family member or friend
- Uber will try to connect you with the driver
- If the driver responds, you can coordinate a time and place to pick up your item
- If the driver doesn’t respond, try the steps above again in a few hours
Uber Drivers: How to Contact Uber Customer Service and Get Help
Uber drivers have more options than customers when it comes to getting help.
5 ways to contact Uber as a driver
- Call the 24/7 driver support line at 1-800-593-7069
- Use the Uber Driver app to get report trip issues and chat with driver support
- Visit help.uber.com to find answers and chat with Uber
- Send a Tweet to Uber’s Twitter account: @Uber_Support
- Get in-person help at a Greenlight Hub
Uber drivers can call Uber: Phone support for drivers
Uber offers 24/7 phone support for drivers at 1-800-593-7069. You can call directly or through the driver app.
To call through the driver app: Tap menu (☰), “Help” then scroll to the bottom to find the “Call Support” button.
Telephone support agents can handle all driver issues, but many drivers report that it’s not much more helpful than the normal in-app support system.
Call Uber: Tap Help and scroll to find the Call Support button
Drivers can chat with Uber in the Uber driver app
A Help section at the bottom of every trip record allows you to contact support about common ride issues. This is where you’ll report problems or request a fare review.
Select the appropriate issue and follow any instructions to select more options or enter more info.
Reporting an issue will begin a chat thread with Uber support. You will get a notification when Uber replies.
To directly chat with Uber without reporting a trip issue
Reporting a trip issue will begin a live chat with Uber support, but you can start a chat even if the issue isn’t about a specific trip.
Go to Menu > Help, then search for “chat.” The resulting articles that appear all have a “Chat with us” link at the bottom of each page.
How to view your existing chat threads with Uber driver support
Menu > Help > Support Messages
After you’ve submitted a question or reported an issue, you can use Support Messages to your support threads and send replies to Uber.
help.uber.com: The same chat & support features as the driver app
Help.uber.com has features similar to the driver app. You can report issues with specific rides by logging in, selecting the ride, then scrolling to the Help section beneath. Reporting an issue will begin a chat thread with driver support.
You can view your current chat threads in the driver app or help.uber.com. So if you start a conversation at help.uber.com, you can check access it later in the driver app.
What drivers can expect after contacting Uber
You will get an in-app message when an Uber rep answers your question, along with an email. It should take anywhere from a few minutes to a few hours. Many drivers find that Uber’s response time varies quite a bit.
You can reply using the Support Messages area of the driver app or by replying to Uber’s email.
Tips to get better help from Uber support
- One question at a time — Uber typically will only respond to one issue at a time, so loading your message with several issues isn’t effective
- Be as brief as possible — Only include the details that are essential to your issue
- Be polite and civil — Be direct, but try not to argue or abuse the support staff
Drivers can get in-person help at Greenlight Hubs
Uber has in-person support offices called ‘Greenlight Hubs‘ in many cities. Uber representatives at these offices can spend more time on your issues and they have more power to make decisions on the spot.
It’s often better to visit a Greenlight Hub if you want a faster resolution to complicated problems or if you have several problems that you need to handle at the same time.
To book an appointment in the driver app, go to Help and search for “Greenlight.” Tap through the resulting articles to find the “Schedule an appointment” option.
Visit this page at Uber.com to see Greenlight Hub locations in your area. The page uses your location to only show you nearby Greenlight Hubs.
Rachael Willis says
I need to file charges against an Uber driver. He somehow got my phone when I was not aware and cashapp ed two $100 transactions from my bank to his cashapp. I need to report that he always has all kinds of drugs with him and is selling to passengers. I live in Knoxville, Tn. I already filed a dispute with my bank. This happened September 15.
Doug H says
You’ll have to start by going to the police. They may be able to request info from Uber
M. Murphy says
My friend, who is legally blind set up a ride to take him to his doctor appointment. When the Uber driver showed up, he basically dumped my friend at the nearest Walmart parking lot and refused to take him to the appointment. This is pathetic, to leave a blind man stranded like that!!!
Mbali Mnisi says
Today I was waiting for a delivery from white Toyota Agya. Never received my goods. I not happy about Uber service s. My child clothes were stolen like that.
Martin jackson says
Hi, I ordered a taxi to pick me up 4 hours prior to picking me my wife and 2 kids (6years old and a 8years old) from a steam rally at bishop auckland at 11.30pm to take us back to our camp site 11 minutes drive at Thorpe Farm Centre.
We waited and no taxi come the app said it was on its way untill exactly 11.30pm but by that time I could not get a taxi anywhere so we was stuck in the rain for 45 minutes. Can you explain how a taxi driver can do that to me and my family? and if i canceled my taxi at the last minute I would get charged plus it’s giving people faulse hope of your taxi company coming for you .
Thanks Martin
Aditya Arjun Tanawade says
Get the app, create an account and make an order. No min amount required. It takes around 1 day to validate information.
Sorin says
Hello. I took an Uber in calgary this morning to the airport. It is ridiculous and unbelievable that the ride is $ 27 and the taxes are almost the same. Here is breakdown of the ride:
Trip expense 29.97 Hold the Reservation tax $6 Hold the reservation tax $3 Additional tax of pick up $2 Airport recovery tax $4 Supertax of recovering the tax TNC $ 0.45 Gst $2.28
Unbelievable…Is this correct?
Terrie Gyles says
I got an Uber at the airport without using the app and I was overcharged for the ride but I can’t contact Uber because I don’t have the app and the ride was not logged in through an account I have with Uber. The ride from the airport to my hotel was 47.75 but I was charged $118.96. That’s a drastic difference. I want my money refunded and have the information for the Uber driver and what I paid, I just need to know how to get in contact with Uber if you don’t have the app.