It’s hard to get real help from Uber. Sometimes, the best way to solve your problem is to visit Uber offices called Greenlight Hubs or schedule a video chat with Uber Virtual Greenlight.
At a Greenlight Hub, you can finally meet in person with an Uber representative who can help solve complicated account issues. No more endless days of back-and-forth with the Uber support chat!
To book an appointment at a Greenlight hub: In the Uber driver app tap Menu > Help > Appointments. Each link on the Appointments page will lead to an option to Schedule an appointment
To video chat with Uber driver support: In the Uber driver app tap Menu > Help > Appointments. Select the Virtual Greenlight video option when you schedule your appointment
To see Greenlight Hub locations in your area: Visit this page at Uber.com and scroll to the Greenlight locations section. The page uses your browser geolocation to display the addresses of nearby Greenlight Hubs.
Read on to learn how to make an appointment at a local Uber office and what to expect from a visit.
Find a Greenlight Hub location near you
Visit this Contact page at Uber and scroll to the “Greenlight locations” section of the page to see nearby Greenlight hubs and book an appointment.
The page uses your location to list nearby Greenlight Hub locations.
This page at Uber.com showed me local Greenlight Hub locations in my area
Is there a list of all Greenlight Hub locations?
Uber does not provide a complete list of all Greenlight Hub addresses in the US. You can use the driver app (Menu > Help > Appointments) to find nearby locations, or visit this page to see locations near you.
How to schedule an appointment at an Uber Greenlight Hub in the Uber Driver app
If there is a Greenlight Hub in your city, you can book an appointment in the Uber Driver app. You’ll need to log in to access these features.
Book an appointment at a Greenlight hub: Tap Menu > Help > Appointments
Several pages in the Appointments section have an option to Schedule an appointment. Select Schedule an appointment to see Greenlight Hub locations.
Schedule an appointment in the app, Help > Appointments
Next, select the nearest Greenlight location and schedule a date and time that works for you.
Pick a Hub and select a date and time
One reliable way to reach Schedule an appointment is by tapping Appointments > I can’t sign in or go online
Currently, many Greenlight Hubs are operating on an appointment-only basis. Walk-ins may not be welcome, so always book an appointment before your visit.
Video chat with Uber driver support: Virtual Greenlight
In some locations, you can choose between a video chat or an in-person visit to a hub. A video chat is a great option if there isn’t a Greenlight Hub close to you.
Book a video chat appointment with Uber driver support: Tap Menu > Help > Booking appointments. Many of the pages on the Booking Appointments section have a link to Schedule an appointment.
If a video chat is available, it will be the first option at the top of the page after you select Schedule an appointment. Select a date and time. Uber will contact you at that date and time.
Save a trip to the hub by video chatting with Uber support
What kind of help can you get at Uber Greenlight Hub?
- Apply to drive and activate your account
- Ask questions about your account: Reasons for deactivation, how to get reactivated, etc.
- Get help with documents: Uploading, updating, and clarifying issues
- Get fare adjustments
- Verify your identity if you fail the selfie identification test
- Pick up trade dress
The main benefit of going to office hours is that a real person can solve your issue in (hopefully) one visit.
Visiting the local office should help speed things along if you’re having trouble using the Uber website or figuring out how to deal with your documents.
Other ways to contact Uber
Uber is notoriously difficult to contact, so visiting a Greenlight Hub may be the best solution.
There are many other ways to contact Uber, all listed in the article below.
City pages at Uber.com are the best way to find city-specific info
Help.uber.com and the driver app can be challenging to navigate. If you want the best city-specific info, try to find the Uber driver page for your city.
Do a Google search for “Uber driver *your city* site:uber.com’ and look for the most relevant Uber.com search result.
For example, when you search for “Uber driver Los Angeles site:uber.com,” you get this helpful page: uber.com/us/en/drive/los-angeles/
If you do use help.uber.com, make sure to enter your city in the upper corner to get relevant local info in your search results.
The Greenlight Hub is more helpful than chat support, but they can’t do everything
The Uber support reps at local offices can help you with most issues, but they don’t have absolute authority to make any changes.
Account issues that involve fraud and Terms of Service violations can’t always be fixed at your local office.
In my experience, the Greenlight Hub employees have been more knowledgeable than chat support reps.
They are more willing to dig into the details and may have more authority to make instant changes to your account.
I’ve gone back and forth for weeks with chat support on a particular issue, only to have it immediately resolved in one visit to a Greenlight Hub.
Denise says
I am a current Uber driver. I purchased a new car , uploaded all required information and was approved via email with the new car but now I can’t go “online”. I get a message saying I’m not authorized to drive in the City I was always driving in… I’ve sent numerous emails to the support team with no response.
DougH says
This is one of those annoying issues that can be easily solved by the in-person office. Enter your city in ubermovement.com, click “City Info” and try to find something called a “green light hub” or a “partner support office.” If you can’t get in-person help. you’ll have to continue with the email support system.
Adefris says
My driving license expiration date is December 26, 2017. But you said invalid driving license expiration date. I email you four and five times with photo of my driving license, however still pending approval for more than a month , please solve it and I continue driving.
DougH says
Hello, I am not Uber. You’ll need to email [email protected]
Donald B says
DougH
How are you. I was ticketed for doing 80 in a 65 on the interstate in 2013. The trooper clicked me in the act of acceleration. Will this cause me to be denied?
DougH says
25 over is fairly serious, but I think you should still try applying. You have a strong chance.
Thomas Letchworth says
I’m having a hard time signing up to drive. My app isn’t opening, saying my account hasn’t been activated with the never-ending circle. On the website, it’s somehow got me in England when I’m in Springfield, Missouri. Is there an office nearby where I can get some in-person help or a link for some chat help?
DougH says
That sounds frustrating. Check Ubermovement.com to see if your city has a local office. I checked, but it looks like Uber only lists information for Springfield IL. In your situation, you’ll have to email Uber support until you get a resolution. It will be frustrating, and it might take a week or two, but eventually you should get an answer.
Said Bennouby says
Hi,
My name is Said I’ve an uber driver for more then 3years, I just moved to North Carolina started working than I bought a new car that’s when I started having problems, I sent all my new informations but it kept telling me pending would you please help me,
Thanks,
DougH says
Try to find a local office using the instructions in this post, and keep emailing Uber until you get an answer. Try to be brief but detailed in your emails.
Cornelius Vaughn Jones III says
I need help getting started I have been trying for over a month to join the partnership my Android app on my phone isn’t working I want to get it over phone at work so I can start making money I’m looking for the 40 hours or more per week have over 20 years of driving experience with King limousine here Philadelphia time to do my own thing so I need your help to get started thank you
DougH says
Try to apply on a regular computer instead. If you don’t have one, go to a library. I find it a lot easier to deal with Uber stuff from a regular computer rather than a mobile phone.
Cheri says
I was able to chat with an UBER rep this morning. She was helpful and got me on the right track as to what I needed to do to have my background check re-ran. I had no wait time before she was online chatting with me and we chatted for about 15 minutes.
Lucy Reyes says
Hi Cherie, I have signed up since February and still have not gotten a response back. I have reached out several times and I get the same response every single time. I live in Florida and it looks like we have no Uber offices near me. How were you able to chat with a live rep? Can you plz help! Thank you and look forward to hearing from you!