It’s hard to get real help from Uber. Sometimes, the best way to solve your problem is to visit Uber offices called Greenlight Hubs or schedule a video chat with Uber Virtual Greenlight.
At a Greenlight Hub, you can finally meet in person with an Uber representative who can help solve complicated account issues. No more endless days of back-and-forth with the Uber support chat!
To book an appointment at a Greenlight hub: In the Uber driver app tap Menu > Help > Appointments. Each link on the Appointments page will lead to an option to Schedule an appointment
To video chat with Uber driver support: In the Uber driver app tap Menu > Help > Appointments. Select the Virtual Greenlight video option when you schedule your appointment
To see Greenlight Hub locations in your area: Visit this page at Uber.com and scroll to the Greenlight locations section. The page uses your browser geolocation to display the addresses of nearby Greenlight Hubs.
Read on to learn how to make an appointment at a local Uber office and what to expect from a visit.
Find a Greenlight Hub location near you
Visit this Contact page at Uber and scroll to the “Greenlight locations” section of the page to see nearby Greenlight hubs and book an appointment.
The page uses your location to list nearby Greenlight Hub locations.
This page at Uber.com showed me local Greenlight Hub locations in my area
Is there a list of all Greenlight Hub locations?
Uber does not provide a complete list of all Greenlight Hub addresses in the US. You can use the driver app (Menu > Help > Appointments) to find nearby locations, or visit this page to see locations near you.
How to schedule an appointment at an Uber Greenlight Hub in the Uber Driver app
If there is a Greenlight Hub in your city, you can book an appointment in the Uber Driver app. You’ll need to log in to access these features.
Book an appointment at a Greenlight hub: Tap Menu > Help > Appointments
Several pages in the Appointments section have an option to Schedule an appointment. Select Schedule an appointment to see Greenlight Hub locations.
Schedule an appointment in the app, Help > Appointments
Next, select the nearest Greenlight location and schedule a date and time that works for you.
Pick a Hub and select a date and time
One reliable way to reach Schedule an appointment is by tapping Appointments > I can’t sign in or go online
Currently, many Greenlight Hubs are operating on an appointment-only basis. Walk-ins may not be welcome, so always book an appointment before your visit.
Video chat with Uber driver support: Virtual Greenlight
In some locations, you can choose between a video chat or an in-person visit to a hub. A video chat is a great option if there isn’t a Greenlight Hub close to you.
Book a video chat appointment with Uber driver support: Tap Menu > Help > Booking appointments. Many of the pages on the Booking Appointments section have a link to Schedule an appointment.
If a video chat is available, it will be the first option at the top of the page after you select Schedule an appointment. Select a date and time. Uber will contact you at that date and time.
Save a trip to the hub by video chatting with Uber support
What kind of help can you get at Uber Greenlight Hub?
- Apply to drive and activate your account
- Ask questions about your account: Reasons for deactivation, how to get reactivated, etc.
- Get help with documents: Uploading, updating, and clarifying issues
- Get fare adjustments
- Verify your identity if you fail the selfie identification test
- Pick up trade dress
The main benefit of going to office hours is that a real person can solve your issue in (hopefully) one visit.
Visiting the local office should help speed things along if you’re having trouble using the Uber website or figuring out how to deal with your documents.
Other ways to contact Uber
Uber is notoriously difficult to contact, so visiting a Greenlight Hub may be the best solution.
There are many other ways to contact Uber, all listed in the article below.
City pages at Uber.com are the best way to find city-specific info
Help.uber.com and the driver app can be challenging to navigate. If you want the best city-specific info, try to find the Uber driver page for your city.
Do a Google search for “Uber driver *your city* site:uber.com’ and look for the most relevant Uber.com search result.
For example, when you search for “Uber driver Los Angeles site:uber.com,” you get this helpful page: uber.com/us/en/drive/los-angeles/
If you do use help.uber.com, make sure to enter your city in the upper corner to get relevant local info in your search results.
The Greenlight Hub is more helpful than chat support, but they can’t do everything
The Uber support reps at local offices can help you with most issues, but they don’t have absolute authority to make any changes.
Account issues that involve fraud and Terms of Service violations can’t always be fixed at your local office.
In my experience, the Greenlight Hub employees have been more knowledgeable than chat support reps.
They are more willing to dig into the details and may have more authority to make instant changes to your account.
I’ve gone back and forth for weeks with chat support on a particular issue, only to have it immediately resolved in one visit to a Greenlight Hub.
God's GoldenGirl says
Happy New Year Everyone. Peace, love, and Prosperity for 2K19 and beyond. I’d like to become an Uber UberX, Ubereat and UberXL. No pun intended, but I actually need to talk to a LIVE HUMAN@nothing animated or automatic How can I contact the Uber Office in Royal Palm Beach since the options that I need are not available in the initial process? My application is stuck in limbo at My DL and car insurance. I would also like to get on the Uber rental program. How does one get that started?
DougH says
Check out this page to see the nearest Uber office. Looks like there’s one in Palm Beach.
Steven Ortega says
I went to a jiffy lube center in rosamond ca to get my car inspected for 19.99 and after it pass and got the inspection form fill out I noticed on the certification number was not fill out So I went back and ask if he can fill out the number on the firm and he said that uber has everything on file so he did not to fill it out So now I need to no what to do next
DougH says
You’ll have to get them to fill it out, or figure out that information some other way. Possibly with an online search with your state. But the Jiffy Lube should definitely make it right for you
Darryl Armstrong says
I need to speak with someone concerning my driver’s account. How do I do that?
DougH says
Check out my article: How drivers can contact Uber
Dude that calls uber for support says
They have a call uber button down at the bottom of the ? Help section when you select your picture up in the top right corner of the main window.
Have support on the phone in wa few minutes.
I use it all the time
TammieJo says
How do you become an Uber inspection station?
DougH says
I’m not sure if there is an official process, but you can contact Uber or visit an office. Any state-certified facility can do the inspection, but I’m not sure how to get ‘listed’ on Uber’s sites for drivers. If you make any progress with Uber, let me know!
LeEllen says
Question for my daughter – Why is UberEATS taking money out of her bank account when she is the driver?
DougH says
Is she using a rental vehicle? If she doesn’t earn enough to cover the rental, she could be charged. If it’s small fees for orders, she either is placing those orders as a customer or her account is compromised.
Jacob Woolsey says
My insurance company is cancelling my insurance because I am an Uber driver. I have exhausted all resources to cancel my account as a driver with Uber but there is no way to contact them. Anyone have any ideas?
DougH says
If you’d still like to drive, consider rideshare insurance. Google your state + rideshare insurance and you should find options. To delete your account, go to help.uber.com and use the search bar to search for “I want to delete my account.” That will bring up a page to help you fully delete the account.
Ashley says
Why can’t I do uber eats because I just got my license?
DougH says
Is that what you were told? If you’re 19 or older with a valid license, you should qualify. Make sure you’re specifically applying for EATS and not UberX because the requirements are different.