Most Lyft rides go by without a problem, but what are your options when you need Lyft customer service to step in and fix an issue?
You may have left something behind in the car, overpaid for your ride, or perhaps you want to report a complaint about your driver.
The fastest way to contact Lyft customer service is to use the Help section at the bottom of every ride receipt to report an issue. Reporting the issue will begin a live chat thread with Lyft customer service, where you can get further assistance with your problem.
Looking for a customer service phone number? There isn’t one! Unless you have a serious safety incident to report, you can’t talk to a live human on the phone.
Read on for step-by-step instructions and more tips to get real help from Lyft!
The best ways to contact Lyft
- In the Lyft app main menu, use Ride History and Help to report ride issue and start a live chat with customer service — Every ride receipt has a section to report a lost item, dispute a charge or a fee, report a complaint about a driver, and many other common issues
- To chat with customer service: Use ride receipts to report an issue. A live chat with customer service will begin after you report some issues
- Find a a Contact Us button in Help section topics to start a chat — A good idea if you have a general question not related to a recent ride
- You can’t call Lyft! There isn’t a Lyft support phone number for routine issues. The only public phone numbers are reserved for serious safety incidents
- Go to help.lyft.com — Recent rides are listed at the top of the page. Helpful for reporting common ride issues
- Contact Lyft on X (Twitter) — Send a direct message (DM) to the Lyft support Twitter account
- For Lyft drivers: How to contact driver support
Article Contents
- You Can’t Call Lyft!
- Get Help inside the Lyft App
- Chat with Customer Service
- Get help at help.lyft.com
- Contact Lyft on X (Twitter)
- How to Recover a Lost Item from a Lyft
You can’t call Lyft! There is no direct Lyft support phone number
There is no longer a customer service phone number for Lyft passengers. You can’t directly reach a human on the phone unless it’s about a serious safety incident!
The only publicly available phone number at Lyft.com is for the service animal hotline, (844-554-1297), but that phone line is reserved for service animal issues.
You can request a phone call from the Lyft critical response team about a safety issue, and it is possible to call them directly.
However, the critical response team is reserved for serious safety incidents. You should not use it for common complaints.
An old Lyft support number floating around the internet (844-313-3667) only plays a recorded message telling you to go to the Help section of the Lyft app or help.lyft.com.
In addition, you can’t directly email Lyft. There isn’t a customer service email address.
To contact Lyft or get help with a problem, you can start a live chat with support representatives or send a message to support and wait for a reply. Instructions below!
How to chat with Lyft customer service
The Lyft app offers several ways to contact customer service and start a live chat with support agents.
In the Help and Ride History sections of the app, you can dispute a charge, report a driver, change your payment method, etc. After you select an option, a live chat with customer service will begin.
Another way to message support and start a live chat is by finding a Contact us at the bottom of some pages in the Help section of the app.
Use ride receipts to report a problem and start a live chat
In the main menu, find Ride History, then select a ride. Scroll to the Help section and select Get help with another issue, then pick the best-matching problem. After you report an issue, a live chat with Lyft support reps will begin.
Find a Contact Us button in Help articles to chat with support or send a message
You can also start a chat session with Lyft support by finding the Contact Us button at the bottom of many help articles in the Help section. Tap Contact Us, then select Message as your preferred contact method. That will begin a live chat.
But there isn’t a Contact Us button in every Help article. You may need to scroll through several Help pages before you find the button.
One reliable way to start a live chat is by going to Help > Profile and account > Can’t request a ride
To find your current and past chat sessions, Go to the Help section of the app and tap the inbox icon in the upper right corner.
Report a serious safety incident
Visit this page at Lyft.com to report serious incidents. Serious incidents could include vehicle collisions or serious misbehavior by your driver.
How to get a refund on a ride
Follow these steps to request a refund or fare review from Lyft:
- Tap the Menu icon (☰) on the home screen
- Tap Ride History
- Find the ride and tap it
- Scroll to the bottom of the ride receipt and tap Get Help
- Select Dispute ride fare or charge to request a refund
Getting a full refund from Lyft is unusual unless something went very wrong with the ride, like a major issue with your driver or an accident.
Instead of a full refund, Lyft typically offers a reduced fare or a ride credit for future rides.
How to report a complaint about a Lyft driver
To report your driver for unsafe driving or other unprofessional behavior, find your ride receipt in the Ride History section of the app then scroll to the bottom of the receipt to find the Help section.
Tap Get help with another issue > Submit feedback on driver
You can also report an unsafe car condition, an accident, or any other general complaint about a driver.
How to contact Lyft customer service at help.lyft.com
The customer support options available in the Lyft app are also available at help.lyft.com. You can view your ride history, report issues, chat with support, and browse customer support articles.
Going to help.lyft.com is the best option if you lose your phone and need to contact Lyft.
There is also an extensive library of support articles that will answer most general questions, and many also have a Contact Us button at the end of the article that can put you in touch with support agents.
Browse through the list of articles or use the search feature to find a help page. Scroll to the bottom of a help page to find the Contact Us button.
After you click Contact Us, follow steps to select your issue and select I still need help to get options to contact Lyft.
Contact Lyft on X (Twitter): @AskLyft
Lyft has an X account—@AskLyft—dedicated to passenger and driver support. Send a direct message (DM) about your issue and wait for a support representative to follow up.
Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help.
The next updates will come via email and in-app messages.
How to recover a lost item from a Lyft
If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to coordinate a time and a place to get your item back.
But remember that neither Lyft nor your driver are responsible for lost items. Most drivers will try to help you get your item back, but they are not obligated to help you.
You can contact your driver if it has been less than 24 hours since your ride
Go to the Ride History section of the app, tap the ride where you lost the item, then scroll to the Find a lost item option. You will see an option to call or message your driver using a masked phone number to keep your personal details private.
From there, it’s up to you and the driver to coordinate a meeting time and place. If your driver doesn’t respond, you can try calling or messaging them again, but ultimately they are not responsible for lost items and you may be out of luck if they never respond.
If more than 24 hours have passed since your ride…
Go to the Ride History section of the app, find the ride, scroll down and select I lost an item. Input your info and describe the item. Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact you to work out a time and a place to meet.
What if your driver doesn’t respond about your lost item?
If you can’t reach your driver or they don’t respond to your messages, contact Lyft customer support for more help. Lyft support agents can send a message to the driver, but there is nothing they can do to force the driver to respond to you.
Lost your phone in a Lyft? How to contact your driver without your phone
Go to help.lyft.com on a computer or a friend’s phone. Find the ride receipt for the ride where you lost the items and scroll to Get Help. Select the lost item option.
Input your info and use a friend or family member’s phone number. Lyft will send a message to your driver asking if they have your item, and from there, it’s up to the driver to contact your friend or family member to work out a time and a place to meet.
The lost item fee: $20 when a driver returns your item
Lyft charges a $20 returned item fee if your driver successfully returns your item. 100% of the fee goes to the driver.
Here’s what drivers see when they return your lost item:
The best ways to get real help from Lyft customer service
- Start by using the Help features in ride receipts. You can solve most issues with pre-made forms
- Give all the relevant details that Lyft asks for
- Keep your message brief
- Try sending a tweet to Lyft at @AskLyft if you aren’t getting anywhere in the app
More help for Lyft users
Michael Hearndon says
I work 5 days a week.and need help from llyft.how can i get discounts and promotions.
DougH says
You can buy a ride pass, which gives you a discount when you buy rides in bulk. But it’s only valuable if you use Lyft a lot
Ieasha says
Can I get a call from a representative
DougH says
Try this number: 844-313-3667. If that doesn’t work, go to help.lyft.com and scroll to the pink Contact button
Tamra says
For a while drivers were given a directions list for pick up and drop off. It was so very helpful especially in the city I drive in which is SF which is a very tricky city to navigate. A few days ago the directions list disappeared. I just want to know what happened and how I get it back. Thanks
DougH says
I haven’t heard of that issue. Before you contact support, make sure you have the most upgraded version of the Lyft app. Then restart your phone. If you’re still having the issue, reach out to Lyft.
diana brooks says
My 17yr old daughter was told to get out of car due to steven the driver did not want to wait in the school line to drop her off at work. and it was raining so she had to walk the rest of the way to work, getting drenched. what kind of sick person does that to someone trying to get to work and it was raining.
DougH says
She’s lucky she got a ride at all! Unaccompanied minors are not allowed to use Lyft or Uber, even if the ride is ordered by a parent or guardian. The driver could have refused her from the start.
Dawn says
Not true uber deactivated me while i while on a ride 2 hrs frome home and stopped me from cashing out due to rider claiming i was on my cell phone because she didnt want to pay for the ride -uber didnt care to here my side at all and when i got upset at the rediculousness they srnt me an email saying i had previous safety issues which was untrue and verified with another uber rep who sent info to the socalled special department they sent email stating i was deactivated permanently-and previously to that i received an emailing i could log o. Whenever i was ready but after trying numerous times to get situation cleared up i just uninstalled them since they were very unfair to me -they also wouldnot allow me to get my fumds out thru express leabing me 2 hrs from home with only toll money i had pn me and low gas due to ride being so far from my home and my earnings for the bad rider were much lower than they should have been
Wanda says
I’ve tried canceling my All Access Plan to no avail. Each time I click on cancel, I get error message and I should try again. I did this for 2 minutes. Nothing happened. I really like Lyft but this unacceptable. I’m thinking about going with Uber. What else can I do?
DougH says
Try calling customer service at 844-313-3667. If that doesn’t work, go to help.lyft.com and scroll to the Contact button. Try to find the best matching issue and send in a complaint to Lyft.
Jill Borenstein says
I have tried repeatedly to use Lyft “help” contact. I had a wonderful driver to whom I wanted to give a 5-star rating, but accidentally erased the text message –
I went to the ride history to try to enter a rating for this driver, and found that it only referenced complaints – Although I did not click on any of the choices of complaint, I am very concerned that this driver will be unintentionally affected adversely. All attempts I have made to try to get a call-back option have been fruitless – I do not see the option to enter my number on the Lyft help website, despite repeated attempts –
DougH says
It’s noble of you to try to clear up this issue, but even if you accidentally gave you driver a low rating, their overall rating is an average of their most recent 100 ratings. One bad rating won’t harm them too much. Don’t sweat it!