Most Lyft rides go by without a problem, but what are your options when you need Lyft customer service to step in and fix an issue?
You may have left something behind in the car, overpaid for your ride, or perhaps you want to report a complaint about your driver.
The fastest way to contact Lyft customer service is to use the Help section at the bottom of every ride receipt to report an issue. Reporting the issue will begin a live chat thread with Lyft customer service, where you can get further assistance with your problem.
Looking for a customer service phone number? There isn’t one! Unless you have a serious safety incident to report, you can’t talk to a live human on the phone.
Read on for step-by-step instructions and more tips to get real help from Lyft!
The best ways to contact Lyft
- In the Lyft app main menu, use Ride History and Help to report ride issue and start a live chat with customer service — Every ride receipt has a section to report a lost item, dispute a charge or a fee, report a complaint about a driver, and many other common issues
- To chat with customer service: Use ride receipts to report an issue. A live chat with customer service will begin after you report some issues
- Find a a Contact Us button in Help section topics to start a chat — Useful if you have a general question not related to a recent ride
- You can’t call Lyft! There isn’t a Lyft support phone number for routine issues. The only public phone numbers are reserved for serious safety incidents
- Go to help.lyft.com — Recent rides are listed at the top of the page. Helpful for reporting common ride issues
- Contact Lyft on X — Send a direct message (DM) to the Lyft support X account
- For Lyft drivers: How to contact driver support
Article Contents
- You Can’t Call Lyft!
- Get Help inside the Lyft App
- Chat with Customer Service
- Get help at help.lyft.com
- Contact Lyft on X (Twitter)
- How to Recover a Lost Item from a Lyft
You can’t call Lyft! There is no direct Lyft support phone number
There is no customer service phone number that Lyft users can call.. You can’t directly reach a human on the phone unless it’s about a serious safety incident!
The only publicly available phone number at Lyft.com is for the service animal hotline, (844-554-1297), but that phone line is reserved for service animal issues.
You can request a phone call from the Lyft critical response team about a safety issue, and it is possible to call them directly. However, the critical response team is reserved for serious safety incidents. You should not use it for common complaints.
An old Lyft support number floating around the internet (844-313-3667) only plays a recorded message telling you to go to the Help section of the Lyft app or help.lyft.com.
In addition, you can’t directly email Lyft. There isn’t a customer service email address.
To contact Lyft or get help with a problem, you can start a live chat with support representatives or send a message to support and wait for a reply. Instructions below!
How to chat with Lyft customer service
The Lyft app offers several ways to contact customer service and start a live chat with support agents.
In the Help and Ride History sections of the app, you can dispute a charge, report a driver, change your payment method, etc. After you select an option, a live chat with customer service will begin.
Another way to message support and start a live chat is by finding a Contact us at the bottom of some pages in the Help section of the app.
Use ride receipts to report a problem and start a live chat
In the main menu, find Ride History, then select a ride. Scroll to the Help section and select Get help with another issue, then pick the best-matching problem. After you report an issue, a live chat with Lyft support reps will begin.
Use the Help section of ride receipts to report issues and start a chat with Lyft support
Find a Contact Us button in Help articles to chat with support or send a message
You can also start a chat session with Lyft support by finding the Contact Us button at the bottom of many help articles in the Help section. Tap Contact Us, then select Message as your preferred contact method. That will begin a live chat.
But there isn’t a Contact Us button in every Help article. You may need to scroll through several Help pages before you find the button.
One reliable way to start a live chat is by going to Help > Profile and account > Can’t request a ride
Find a Contact Us button and select the Message option to start a live chat with Lyft
Live chat with Lyft by reporting an issue, or by finding a Contact Us button in a Help article
To find your current and past chat sessions, Go to the Help section of the app and tap the inbox icon in the upper right corner.
To find previous chat threads go to Help, then tap the inbox icon in the upper corner
Report a serious safety incident
In the Lyft app, go to Help then scroll to Report a safety issue to report a serious incident. Alternatively, you can visit this page at Lyft.com. Serious incidents could include vehicle collisions or unsafe and inappropriate behavior by your driver.
How to get a refund on a ride
Follow these steps to request a refund or fare review from Lyft:
- Tap the Menu icon (☰) on the home screen
- Tap Ride History
- Find the ride and tap it
- Scroll to the bottom of the ride receipt and tap Get Help
- Select Dispute ride fare or charge to request a refund
Getting a full refund from Lyft is unusual unless something went very wrong with the ride, like a major issue with your driver or an accident. Instead of a full refund, Lyft typically offers a reduced fare or a ride credit for future rides.
Dispute a fare in the Ride History section
How to report a complaint about a Lyft driver
To report your driver for unsafe driving or other unprofessional behavior, find your ride receipt in the Ride History section of the app then scroll to the bottom of the receipt to find the Help section.
Tap Get help with another issue > Submit feedback on driver
You can also report an unsafe car condition, an accident, or any other general complaint about a driver.
Report a complaint about your driver in the ride receipt
How to contact Lyft customer service at help.lyft.com
The customer support options available in the Lyft app are also available at help.lyft.com. You can view your ride history, report issues, chat with support, and browse customer support articles.
Going to help.lyft.com is the best option if you lose your phone and need to contact Lyft.
There is also an extensive library of support articles that will answer most general questions, and many also have a Contact Us button at the end of the article that can put you in touch with support agents.
Log in at help.lyft.com to get help with recent rides
Browse through the list of articles or use the search feature to find a help page. Scroll to the bottom of a help page to find the Contact Us button.
After you click Contact Us, follow steps to select your issue and select I still need help to get options to contact Lyft.
Most pages at help.lyft.com have a Contact Us button
Find the “I still need help” button, then fill out the contact form
Contact Lyft on X (Twitter): @AskLyft
Lyft has an X account—@AskLyft—dedicated to passenger and driver support. Send a direct message (DM) about your issue and wait for a support representative to follow up.
Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help.
The next updates will come via email and in-app messages.
How to recover a lost item from a Lyft
If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to coordinate a time and a place to get your item back.
But remember that neither Lyft nor your driver are responsible for lost items. Most drivers will try to help you get your item back, but they are not obligated to help you.
You can contact your driver if it has been less than 24 hours since your ride
Go to the Ride History section of the app, tap the ride where you lost the item, then scroll to the Find a lost item option. You will see an option to call or message your driver using a masked phone number to keep your personal details private.
From there, it’s up to you and the driver to coordinate a meeting time and place. If your driver doesn’t respond, you can try calling or messaging them again, but ultimately they are not responsible for lost items and you may be out of luck if they never respond.
If more than 24 hours have passed since your ride…
Go to the Ride History section of the app, find the ride, scroll down and select I lost an item. Input your info and describe the item. Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact you to work out a time and a place to meet.
What if your driver doesn’t respond about your lost item?
If you can’t reach your driver or they don’t respond to your messages, contact Lyft customer support for more help. Lyft support agents can send a message to the driver, but there is nothing they can do to force the driver to respond to you.
Lost your phone in a Lyft? How to contact your driver without your phone
Go to help.lyft.com on a computer or a friend’s phone. Find the ride receipt for the ride where you lost the items and scroll to Get Help. Select the lost item option.
Input your info and use a friend or family member’s phone number. Lyft will send a message to your driver asking if they have your item, and from there, it’s up to the driver to contact your friend or family member to work out a time and a place to meet.
The lost item fee: $20 when a driver returns your item
Lyft charges a $20 returned item fee if your driver successfully returns your item. 100% of the fee goes to the driver.
Here’s what drivers see when they return your lost item:
Drivers can charge you $15 for returning a lost item
The best ways to get real help from Lyft customer service
- Start by using the Help features in ride receipts. You can solve most issues with pre-made forms
- Give all the relevant details that Lyft asks for
- Keep your message brief
- Try sending a tweet to Lyft at @AskLyft if you aren’t getting anywhere in the app
More help for Lyft users
david j jack says
I applied to drive four lyft, but was declined due to me having a prepaid debit card instead of a bank account. So I was told on the 6th that I would be refunded the $250 and it’s the 21st and im still waiting on my refund, can anyone offer any suggestions. I’ve emailed and checked the app no help so far.
Tia says
I haven’t used lyft in a while and need to get access to “all” of my rider history but had my account on a different phone before. Also i think i used a different email at the time and might have even been with a different bank at the time. Is there any way that i can get into my account still??
DougH says
You can try to contact them using the tips in this article to try to recover that account. Try to do a password reset on the email address that is most likely to be the one you used
Thomas J Mlazgar says
I have been on hold in an URGENT situation to go to a Medical FACILITY and the agent answering the call knows NOTHING …..I am 62 years old and am about to drive my self ****I AM LIVID
Sandy Gates says
I hate to hear that u have been treated so poorly. I was at the emergency room and called a lyft driver to drive me home it was 3am in the morning. I was a bit disoriented from the medication the hospital gave me. I am disabled with traumatic brain injury. I don’t remember leaving the hospital just making the call and opening the car door of the lyft driver.The next thing I remember I was standing in my kitchen. I live in a gated community of senior citizens in a one bedroom apt on the second floor. He texted me and told me he had my phone. I have been trying so hard to get it returned. There is a definite language barrier between us. I called lyft and told me they would contact the lyft driver and my phone would be returned from their customer support. So I waited..So I waited. Then lyft customer service support team as they call themselves. Said my phone was donated then the contacted me it was never in the car at all that I must have left it somewhere else to back step and try to remember where I was last. I was in one of your lyft cars are you kidding me.I have gotten no where trying to get my phone back was a new 400.00 phone I had just purchased a few months ago. I have all the texts during this nightmare. So no phone no phone no phone
Sylvia says
I Experienced a “VERY ANNOYING, UNREAL & SHOCKING ACTIVITY on the date of Wednesday, 12/25/2019.
I called for a Lyft ride at 5:25 pm to go
to address 4681 Iran St from my pickup address:4210 N Fraser Wy, 80239.(an 8 mile ride). My plan to arrive was to be no later than 5:45 pm
as a “Shared Rider”. It took 3′ DRIVERS of which took 15 mins interval each to text me back to state
to walk To the Corner St. of “Coulter
Street” in order to meet the Lyft ride.
I had N- E -V-E- R E- V- E- R been Texted to WALK ANYWHERE To join a
SHARED RIDE. PLUS………NOT KNOWING the location of named Street. On my 3rd call attempt to Lyft,
LITERALLY HAD TO BEG the Female
Driver on my “3rd” Call for the Ride to PLEASE COME TO ME BECAUSE I WAS A SEINOR WITH A “WALKING”
DISABILITY. FINALLY, When the 3rd Lyft Ride did arrive did arrive to me,
It then was 6:45 pm which caused me
to arrive very late to a SCHEDULED
COMITTMENT. I am asking for a THUROUGH INVESTGATION Of this MATTER, & This ENCOUNTER NEVER
HAPPENS AGAIN. Especially NOT KNOWING ABOUT this PROCEDURE😮☹️…….My Cell#: 214-799-2155
DougH says
Sounds like a bad experience! It’s possible you selected Shared Saver, a ride mode that may ask you to walk. Here’s what Lyft says about the Shared Saver mode: “These rides may involve a short walk to the pick up location or from the drop-off location. You won’t always have to walk to the pick up location, but when you do, it will never exceed a 5 minute walk from your current location.”
Edward Hara says
What a completely UNPROFESSIONAL organization. The Help Center is absolutely WORTHLESS! You can’t find the necessary information on it, when you click on various buttons to try to get help, it brings you right back to the beginning. There is no one to chat with and no phone number.
I guess I should expect this level of sanity from people who live in San Fecescisco
Andre Gall says
I am driver. The app was requesting for about a month to complete a so called driver safety program by the 15th of Dec. Every time I logged in I would get the pesky “must complete safety program by the 15th”. Ok, fine. So I completed the program (progress meter at 100%), watching videos and small quizzes. A bit of thank you for completing, etc. no more pesky notices to take the driver safety program. Then on the eve of the 15th the notice came back and won’t even let me take the videos and test again! Writing to the help desk people is a waste of time! The Hub people are worthless and even after she said she will waive the course she turns around and tries to make me take the course again!
DougH says
I ran into some tech issues with the course too. Very frustrating! Sounds like you’re already doing all you can.
Jeremiah Hickenbottom says
I drive for Uber with a 2017 Ford Fiesta ST. My rating is 4.9 and I get plenty of compliments on my car from passengers. Maybe 1 out of 300 rides there was a comment on its compact size but it wasn’t really a complaint. No formal complaints through the app either. Is there any way I can ever get in to Lyft with my car? My car and I are sad that it doesn’t quality as of this year. Would it be worth asking a representative?
DougH says
Unfortunately Lyft has kept the Fiesta on their list of ineligible subcompacts. They won’t accept it.