It’s hard to get real help from Uber. Sometimes, the best way to solve your problem is to visit Uber offices called Greenlight Hubs or schedule a video chat with Uber Virtual Greenlight.
At a Greenlight Hub, you can finally meet in person with an Uber representative who can help solve complicated account issues. No more endless days of back-and-forth with the Uber support chat!
To book an appointment at a Greenlight hub: In the Uber driver app tap Menu > Help > Appointments. Each link on the Appointments page will lead to an option to Schedule an appointment
To video chat with Uber driver support: In the Uber driver app tap Menu > Help > Appointments. Select the Virtual Greenlight video option when you schedule your appointment
To see Greenlight Hub locations in your area: Visit this page at Uber.com and scroll to the Greenlight locations section. The page uses your browser geolocation to display the addresses of nearby Greenlight Hubs.
Read on to learn how to make an appointment at a local Uber office and what to expect from a visit.
Find a Greenlight Hub location near you
Visit this Contact page at Uber and scroll to the “Greenlight locations” section of the page to see nearby Greenlight hubs and book an appointment.
The page uses your location to list nearby Greenlight Hub locations.
This page at Uber.com showed me local Greenlight Hub locations in my area
Is there a list of all Greenlight Hub locations?
Uber does not provide a complete list of all Greenlight Hub addresses in the US. You can use the driver app (Menu > Help > Appointments) to find nearby locations, or visit this page to see locations near you.
How to schedule an appointment at an Uber Greenlight Hub in the Uber Driver app
If there is a Greenlight Hub in your city, you can book an appointment in the Uber Driver app. You’ll need to log in to access these features.
Book an appointment at a Greenlight hub: Tap Menu > Help > Appointments
Several pages in the Appointments section have an option to Schedule an appointment. Select Schedule an appointment to see Greenlight Hub locations.
Schedule an appointment in the app, Help > Appointments
Next, select the nearest Greenlight location and schedule a date and time that works for you.
Pick a Hub and select a date and time
One reliable way to reach Schedule an appointment is by tapping Appointments > I can’t sign in or go online
Currently, many Greenlight Hubs are operating on an appointment-only basis. Walk-ins may not be welcome, so always book an appointment before your visit.
Video chat with Uber driver support: Virtual Greenlight
In some locations, you can choose between a video chat or an in-person visit to a hub. A video chat is a great option if there isn’t a Greenlight Hub close to you.
Book a video chat appointment with Uber driver support: Tap Menu > Help > Booking appointments. Many of the pages on the Booking Appointments section have a link to Schedule an appointment.
If a video chat is available, it will be the first option at the top of the page after you select Schedule an appointment. Select a date and time. Uber will contact you at that date and time.
Save a trip to the hub by video chatting with Uber support
What kind of help can you get at Uber Greenlight Hub?
- Apply to drive and activate your account
- Ask questions about your account: Reasons for deactivation, how to get reactivated, etc.
- Get help with documents: Uploading, updating, and clarifying issues
- Get fare adjustments
- Verify your identity if you fail the selfie identification test
- Pick up trade dress
The main benefit of going to office hours is that a real person can solve your issue in (hopefully) one visit.
Visiting the local office should help speed things along if you’re having trouble using the Uber website or figuring out how to deal with your documents.
Other ways to contact Uber
Uber is notoriously difficult to contact, so visiting a Greenlight Hub may be the best solution.
There are many other ways to contact Uber, all listed in the article below.
City pages at Uber.com are the best way to find city-specific info
Help.uber.com and the driver app can be challenging to navigate. If you want the best city-specific info, try to find the Uber driver page for your city.
Do a Google search for “Uber driver *your city* site:uber.com’ and look for the most relevant Uber.com search result.
For example, when you search for “Uber driver Los Angeles site:uber.com,” you get this helpful page: uber.com/us/en/drive/los-angeles/
If you do use help.uber.com, make sure to enter your city in the upper corner to get relevant local info in your search results.
The Greenlight Hub is more helpful than chat support, but they can’t do everything
The Uber support reps at local offices can help you with most issues, but they don’t have absolute authority to make any changes.
Account issues that involve fraud and Terms of Service violations can’t always be fixed at your local office.
In my experience, the Greenlight Hub employees have been more knowledgeable than chat support reps.
They are more willing to dig into the details and may have more authority to make instant changes to your account.
I’ve gone back and forth for weeks with chat support on a particular issue, only to have it immediately resolved in one visit to a Greenlight Hub.
Elijah Forrester says
I got deactivate a year ago for safety,,someone report I was driving fast, can I get my account back
DougH says
You can try contacting Uber and asking them to reconsider. There’s a chance they will say yes. More about how to reapply to Uber
Samir Patel says
Hi, I am trying to upload my driver license and vehicle registration but the app keeps saying error to upload documents.
please Help
DougH says
Make sure the document you’re uploading is a jpeg. Try doing it at partners.uber.com. If that doesn’t work, you might need to visit an office.
Oj says
I’ve been deactivated permanently from Uber can I get activated my Uber account I’ve contacted Uber number of times but they keep telling me it’s a final decision please help me thanks
Sakda Pasee says
I applied to drive with Uber in past 2 weeks. I saw everything was pass on the check mark but still didn’t here anything from the Uber.
So what I have to do next? Do I have to go to Uber office in person? And where can I go?
DougH says
Try to sign into the app and see what happens. If you’re not able to go online, you could try visiting the office. Find the office by going to uber.com/drive/*your-city* or google ‘uber driver *your city*’
Samantha Adams says
I receieved more than $600 on my tax summary but I cannot see a 1099 Misc to do my taxes? Your support is horrible and the FAQ does not give any information either. Please send me directions how to access my 1099 misc as its not in the tax portal and the download only gives the tax summary and driving miles. I need the 1099 misc to do my taxes.
DougH says
This is my personal website, not officially Uber. But I can try to advise you. Log in at partners.uber.com and click on Tax Information. Under Tax Documents find the ‘tax summary’ to get the info you need to do your taxes. Even if you don’t get the 1099 from them, the tax summary has the info you need to get your taxes done
Dave says
Please help me I never received my 2018 tax returns.
DougH says
You may not have hit the threshold to receive them. Instead, you can access your Tax Summer. Both Uber and Lyft provide those in your online dashboard. They contain your gross ride fares and Uber/Lyft’s fee.
Jonathan says
I can’t go ‘Online’ when I tap the blue ‘Go’ button although everything else seems to work on the app. Do I need to change something in my settings?
DougH says
Make sure you have notifications turned on in your system settings. And log in at partners.uber.com, click your profile image, and check to see that the status under your name is ‘active.’
Richard Salamoneri says
How do I get a ride like I needed last night when my car broke down !!!! Too confusing to use !!!!! You should have a number so a senior like me at the age of 70 can simply call !!!!!
DougH says
Take a look at GoGoGrandparent. It’s a service that can arrange the ride for you, for a fee.