Contacting Uber customer service isn’t always easy. There’s no phone number or email address to contact Uber directly, and many customer service options are hard to find in the app.
Here’s the secret to getting fast help from Uber’s chat support: Use the Activity and Help sections of the app to report an issue with your ride, ask for a refund or fare adjustment, report a complaint about your driver, or handle any other issue that you might have with Uber.
Reporting a ride issue will start a live chat with Uber customer service representatives.
And if you have a general question unrelated to a trip, there are other ways to get help or start a live chat with Uber customer service. Read on to learn more!
The fastest ways to contact Uber
- To report an issue with a ride: Go to the Activity section of the app, select the trip, then scroll to the Help section of the ride receipt to report a problem and start a live chat thread with Uber customer support
- Use the Help section at the bottom of every trip receipt to report a lost item, request a fare review, or report a complaint about your driver or the ride
- To chat with customer service: A live chat session with customer service will begin after you report an issue with a ride
- You can also report problems at help.uber.com or send a Tweet to Uber support
- You can’t directly call or email Uber unless it is about a serious safety issue
- For Uber drivers: How to contact Uber driver support
Article contents
- Get Help in the App and Online: Report Complaints & Trip Issues
- Uber Phone Number for Customers (Premium Riders Only)
- How to Get a Refund or Fare Adjustment
- How to Recover a Lost Item from an Uber
The top ways to contact Uber customer service
Depending on your issue, there are different ways to contact Uber. You can chat with customer service by reporting a trip issue in the app or at help.uber.com.
- The Help and Activity section in the Uber app: Tap Account in the bottom menu then tap Help or Activity. Select the trip, then browse the Help section for an issue that matches yours. Select an issue to begin a chat thread.
- Help.uber.com: Sign in at help.uber.com and select the trip to report issues with a ride and chat with customer service
- If you lost an item in an Uber, jump to ‘What to do if you lost an item in an Uber’
- Send a tweet to @Uber_Support on X: Good for ride issues and general questions
- Send a message to Uber on Facebook: Begin at Uber’s Facebook page and send a message via Messenger
You can’t call Uber customer service for normal complaints!
It’s a frustrating fact, but Uber only provides a customer service phone number to some customers, not all.
Only riders in select markets with a Premium account status can call Uber. For all other users, you have to deal with problems through the app or at help.uber.com.
If you call the number above and it doesn’t work, you don’t have access to telephone support.
Uber drivers can call Uber at 1-800-593-7069, but that phone line is reserved for drivers only. It won’t work if you’re a customer.
Another commonly shared Uber phone number (1-800-353-8237) is no longer in service. It doesn’t work!
How to see if you can call Uber support
In the Uber app, tap Account > Help, then scroll to the bottom and look for “Call Support.” If you can’t find “Call Support,” telephone support is not available to your account. You will have to contact Uber using the other methods described in this article.
There is a ‘critical safety response line’ phone number inside the Uber app, but it is for emergencies or serious safety complaints only. You won’t get any customer service for ordinary issues if you call that line.
Is there an Uber customer support email address?
You can’t directly email Uber. There is no public email address to contact Uber customer support.
Uber Eats customer service phone number: 1-800-253-9377
Uber Eats customers can call a customer service phone line at 1-800-253-9377. Calling Uber Eats customer service is most useful if you need to modify an order that is in progress. If your order has already been delivered, help tools in the app are the best way to contact customer service.
How to contact customer service in the Uber app
The Uber app is typically the best way to contact customer service about issues with a ride.
The activity Activity and Help sections of the app both allow you to report issues with rides and begin a chat thread with Uber support representatives. The Help section also has general articles to teach you how Uber works.
Chat with customer service by reporting an issue with a ride
To report a problem and chat with customer service, Tap Activity in the bottom menu. Select the trip with an issue, then scroll to the help section to find the most common issues.
Selecting an issue will begin a chat thread with Uber customer support. You can ask for a fare review, report a lost item, or tell Uber about an issue with your driver.
You will get an app notification when Uber support responds to your chat message.
Use the Activity menu to find a trip and get help
In a trip receipt, scroll to “Get ride help” and select an issue to start a live chat with customer service
Chat with customer service for a general issue
If you want to chat with customer service but don’t have an issue with a specific trip, go to Account > Help > Account > Can’t sign in or request a trip > Chat Support for Rider Lost Phone
The “Chat Support for Rider Lost Phone” option opens a live chat with customer service. You can ask questions or enter any issue, even if it isn’t about a specific trip or issues with signing in.
The steps above might feel like an odd workaround. It’s because there isn’t currently an easy one-tap way to directly start a live chat with Uber support. Instead, you must dig through menus to find an option that opens a chat window.
Tap around Help topics to find the “Chat with us” option
How to find your current customer service chat threads in the app
Tap Account > Help. Chat threads are listed at the top and bottom of the page under Support Messages.
Find your existing chat sessions at the top of the Help page
Find your chat thread at help.uber.com: Select Riders, then scroll to Support Messages.
How to contact customer service at help.uber.com
The same customer service options available in the Uber app are also available at help.uber.com. You can report issues with a trip, request a fare review, report a problem with your driver and their car, and more.
You can chat with customer service at help.uber.com by reporting an issue with a trip, or by finding a “chat with us” button that can be found on some Help pages.
To report an issue with a trip, head to help.uber.com and log in. Select Riders, then select the trip where you had an issue. Scroll to the help section and find the best matching option. Some options allow you to chat with Uber.
How to get a refund or fare adjustment from Uber
You may be able to get a refund if there were serious issues with your ride. Typically the refund will be in Uber Cash, which is an app credit for future rides.
To request a refund, tap Activity at the bottom of the app. Select the trip and tap it to bring up the Ride Details menu. Scroll to the Help section and tap “Get ride help.”
Tap More options and then Review my fare or fees to get a fare review or request a refund.
You can also use help.uber.com to get a fare adjustment or refund. Under “Trip issues and refunds,” you’ll see a map and a dropdown list. Click the dropdown and find the ride in question, then select “Review my fare or fees.”
A fare review can lead to a full refund
Support topics will appear below the fare receipt. You should be able to find a support article that addresses your issue. If you don’t, find the closest related help article with a contact form and use it to send a message.
- Unexplained Charges from Uber? What to Do
- Uber Fees: The Cancellation Fee, Cleaning Fee, and More
- How Much Does Uber Cost?
How to recover a lost item from an Uber
If you lose an item in an Uber, Uber customer service can connect you with your driver. You may be able to arrange with your driver to return the item.
Uber charges a $20 returned item fee if your driver returns your item. The fee goes directly to your driver (More about Uber fees).
Ultimately, drivers are not responsible for lost items. You may be out of luck if you can’t get in touch with your driver.
Report a lost item in the Uber app
- Tap Activity
- Find the trip where you lost the item and select it
- Scroll to “Find Lost Item“
- Select the best option: Contact the driver, or report that you can’t reach the driver
Report a lost item at help.uber.com—The best option if you lose your phone
This is the best option if you lost your phone and can’t access the Uber app.
- Go to help.uber.com and log in
- Select Riders
- Find the trip where you lost an item and select
- Scroll to the Help area and find “I lost an item“
- Enter the phone number of a family member or friend
- Uber will try to connect you with the driver
- If the driver responds, you can coordinate a time and place to pick up your item
- If the driver doesn’t respond, try the steps above again in a few hours
What NOT to do to get customer service from Uber
- Don’t call the critical safety response line unless it’s for an emergency or a serious safety issue
- Don’t reply to your email ride receipt. Your email will bounce back
- Don’t try to contact Uber through an email address you found in a ride receipt or another support thread
As frustrating as it may seem, the only way to successfully get customer service from Uber is to use the in-app tools or help.uber.com. Trying to brute force your way into customer support through your driver or the critical safety response line won’t work.
Jessica says
I’m an Uber eats driver or was…. When I picked up a large order from Walmart which consisted of 5-6 smaller orders will th all different addresses. After my first delivery I scrolled to get the ssscons address, saw it was 23 miles away and stopped to get gas. Whenever I get out of the car on a delivery for gas or something I always keep my phone on me just in case. Well I accidentally left the screen up and idk what I did but it accidentally deleted the deliveries Orr showing them as delivered when k hadn’t done that yet. It was merely an accident. And then my phone died. I charged my phone called customer service immediately and told them what happened and was panicking. Mind you I had a 2% cancellation rate and was a platinum driver status. So cancelling wasn’t something I did practically ever. Well Uber wound up deactivating my account saying for fraud and I appealed the decision waiting to hear back and never did. I had to reach out multiple times for them to not even give me straight answers. Saying “unsafe reasons” then “fraudulent activity” even. Though this situation was neither. I begged to talk to a human but was ifnored and the last person I talk to kept lying to me and saved all the messages that don’t make sense and unprofessional. Wondering if anyone has ever had this happen and what they did?? Email me plz- it’[email protected] if u can help or relate. Thanks
Steve owen says
I’m sure many have this issue, and I’ve had it many times myself. Clearly Uber intentionally doesn’t want it fixed. The problem is not with a specific ride it’s the rides that don’t happen. Your drivers are notified of a ride hail and reject it, they are supposed to come in 7 minutes and then 10-15 minutes go by and they cancel it. Then you have to re-order a ride and guess what the fares have gone up. But still your ride hail gets rejected again. it happened last night again as I was trying to come home from a concert. I was stranded in DC for over an hour as driver after driver rejected my request. Why are they allowed to do that? There should be some obligation. I ended up having to order a ride from Lyft, and had no problems. I will use Lyft from now on and avoid Uber.
Betty says
The problem when drivers is rejected the trip is because Uber paid so low to de driver and charge half tone to the passenger
Veronica kennedy says
Charged today 1/5/2023 booking fees,twice in one day,driver used terrible long route both times.Urber always sides with the drivers route.They now are going up with feed I wasn’t aware of.
Doug H says
Generally speaking the drivers just follow GPS. There’s not much incentive to ‘run up the meter’ because it doesn’t add much to the fare and Uber can see that they took an inefficient route. If they really did go way, way out of the way, Uber will adjust your fare
James Brooks says
Incorrect. I had a driver in Chicago last week miss two exits off of the freeways coming from Midway Airport to downtown. Instead he ended up doing a circle of the spot we were headed to. I had been quoted 26.90 and they charged 33.29. They refuse to refund the 6.39. The driver was busy talking and totally missed his exits. Uber will now miss out on several hundreds worth of fares over the next coming months. They are being very short sighted.
Michelle Vredevoogd says
I pulled up my uber app for my ride from the airport approx, 15 miles to my house. It said $42 then changed to #118.96!!!! Absolutely ridiculous cost and how can it change like that in 30 seconds??
Mikheil says
Why are Uber Support Center representatives making fun of us drivers? They humiliate us and give us a rude answer, no humanism, as if we were drivers and inanimate objects.
Anthony E says
Been driving since 2016 …uber support is absolutely horrible, they don’t know crap and tell you same thing over and over…can’t get this harassment test off my screen and won’t let me complete it…been 2 weeks and I’ve lost hella money ….UBER DRIVER SUPPORT SUCKS !!!!
Victoria Grant says
I cancelled my ride within 8 minutes. I could not find the cancellation button on the UBER app and had to reach out to the driver on What’s APP. I don’t have What’s App on my phone. I stated to cancel this fare and she said she was with other rider yet I was charged for a cancellation fee when I did not waster the driver’s time, the driver did not have wait in any way and did not loose money.
Somewhere i was advised that I received a refund but I don’t see it on my credit card.
Communication with UBER is nonexistent.
Dayanara Barrett says
this is ridiculous that I have to go through the courts in order to Sue Uber, because Uber does not uphold nothing, they say as far as when they wrongfully take money from you and continue to charge you for anything else you do and give you the run around as far as emailing and then they never respond, so looks like I’ll be falling our police report and going through the courts in order to retrieve my money from rental Uber because I never went to the vehicle and they will not reimburse me my money