Have you ever noticed a cancellation fee on your Lyft bill? Many Lyft passengers have been surprised to see a $5 or $10 fee after a night out Lyfting and in my experience as a driver, very few passengers understand why they were charged.
It’s a frustrating charge to get, especially if you’re a new Lyft user who is just trying to figure out how the app works without spending a lot of money on fares and fees.
There are a few scenarios where you will be charged the cancellation fee, and the cost varies depending on the service you used and the city you’re in.
How much is the Lyft cancellation fee?
The cost of the Lyft cancellation fee depends on the Lyft service you use and the city you’re in.
These are the Lyft cancellation fee prices in Los Angeles. The cost is similar in most cities. Check Lyft.com/cities to see prices in your area.
|Lyft Service||Cancellation Fee|
|Scheduled Ride||$10 for all Lyft services|
You will be charged the cancellation fee if you cancel your ride more than 2 minutes after requesting it
It can be a major inconvenience for Lyft drivers if you request a ride and cancel it several minutes after requesting that. If you wait two minutes or more, you’ll be charged the cancellation fee.
There is a caveat: Your driver must also be on-time to arrive to you, within five minutes of the estimated time of arrival. This caveat to the cancellation rule accounts for times when it’s been more than 2 minutes since you requested your ride, but your driver is facing a major delay or taking far too long to get to you.
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You will be charged the cancellation fee if your driver arrives at your location and it takes you longer than five minutes to reach the car
This flavor of the cancellation fee is the no-show fee. If a driver arrives at the pickup location, waits five minutes or longer, and attempts to contact you at least once, they can cancel your ride as a no-show and trigger the $5 cancellation fee.
You will be charged a $10 cancellation fee if you cancel a scheduled ride within 30 minutes of the pickup
If you schedule a Lyft ride and need to cancel it, make sure to cancel it more than 30 minutes before the scheduled pickup time, or you’ll receive a steep cancellation fee of $10. The fee is higher for schedule rides because drivers choose to accept scheduled rides and plan for them, so cancelling it is a big inconvenience for them.
How to avoid Lyft cancellation fees
What’s the best way to avoid the cancellation fee? Only request a ride if you’re sure you want it. And if you request a ride and soon change your mind, cancel the ride as soon as possible to avoid the fee. If the driver doesn’t have time to get too close to you before you cancel, you have a higher chance of avoiding the fee.
It’s a lot easier to avoid the cancellation fee if your driver is far away, but if your driver is very close by you’ll have to be very careful about requesting and canceling rides because it’s possible for a driver to show up to your location within minutes or seconds, which doesn’t give you a lot of time to change your mind without being charged a fee.
How to dispute a Lyft cancellation fee and get a refund
Don’t think your cancellation fee was fair? You can dispute it inside the app. Tap on your profile image, then tap Ride History. Select the ride with the fee and tap Get Help or Request Review. You’ll get an opportunity to explain why you thought the cancellation fee was unfair.