What is Amazon Flex? Amazon Flex is an Amazon delivery program that hires independent drivers to complete various types of deliveries. If you’ve ever seen an Amazon package being delivered by someone in plain clothes and driving a normal vehicle, it was likely an Amazon Flex driver.
Amazon Flex pays drivers $18 – $25 per hour, much higher compared to jobs with Uber, Lyft, and delivery apps. The downside is that it can be difficult to get the job because new positions don’t open up often, and shifts are in high demand.
What do Amazon Flex drivers do? Flex drivers pick up packages from delivery stations, stores, and restaurants and deliver them to customers using directions from the Flex app. Amazon Flex shifts come in 1-4 hour blocks that can be scheduled ahead of time or as shifts become available, and the pay is typically $18 – $25/hour.
In this article:
- Amazon Flex requirements
- How much do Flex drivers earn?
- The Amazon Flex application process
- Job overview: What it’s like working for Flex
Amazon Flex delivery driver requirements
- You must be 21 years old or older
- Have a social security number
- Pass a background check
- Have access to a qualifying vehicle: 4-door sedan, pickup truck, or van
- Valid driver’s license
- Show proof of auto insurance
- Have a smart phone: Iphone 5s or newer, Android phone running Android version 6.0 or higher.
Begin the application process at flex.amazon.com.
Amazon Flex vehicle requirements: What kind of vehicles can you use?
The type of vehicle accepted by Amazon depends on the service you plan to deliver for.
Amazon.com orders require a four-door sedan, a pickup truck with covered bed, minivan or van. Two-door cars are not accepted because they may not be large enough to fit every package that you’re assigned for your shift. Trucks with uncovered beds are not accepted.
Prime Now deliveries allow you to use any vehicle with no restriction on the number of doors or the size of the vehicle. Begin the application process to see what vehicles are accepted in your area.
Is there a model year requirement for Flex? The oldest model year you can select in the Flex app is 1990. There is no vehicle inspection, but if your car is older and unreliable you may be deactivated for missing deliveries.
How much do Amazon Flex drivers make?
Amazon Flex delivery blocks pay $18 – $25/hour, with blocks ranging from 1 – 4 hours. Payout for a delivery block is a fixed payout amount that depends on the time of the shift, the difficulty, and the region.
A benefit of Flex is that you know exactly how much you will earn for each shift before you sign up for it. Uber, Lyft, and other delivery jobs don’t offer guaranteed income.
You can earn more with Flex if you drive with a larger vehicle. SUV and van drivers can be offered longer shifts that involve more packages.
Flex drivers are eligible for tips on AmazonFresh and Prime Now deliveries.
Maximum working hours — Amazon allows a maximum of 40 hours per week, and around 8 hours per day.
How and when do Flex drivers get paid? Flex drivers are paid on Tuesday and Friday each week via direct deposit. Amazon Restaurant and Prime Now deliveries are paid 1 – 2 days after deliveries are performed and tips settled.
The Flex app shows upcoming scheduled payments and past completed payments.
How to get hired by Amazon Flex: The application process
The Flex application process is fairly straightforward, but it can take awhile to get hired and start working if there are no openings in your area. In my case, I filled out a preliminary application and waited two weeks before I could proceed. For others, it may take even longer.
- Download the app or visit flex.amazon.com to see if your city is accepting drivers.
- If slots are open, enter your name, your device, and your vehicle
- If no jobs are available, sign up to join the waitlist
- Sign up using your existing Amazon account, or create a new one
- Start your background check by entering your SSN, consenting to the check, and answering questions
- Wait for your background check to complete
- Watch training videos that describe the job and show you how to use the app to pickup and drop off deliveries
- Provide your tax information, and your bank account information
- You can choose to be paid as an individual, LLC, or S corporation
- Set your availability and schedule your first shift
How to contact Amazon Flex
You can contact Amazon flex at email@example.com
No openings? How to join the Amazon Flex waitlist
You might find that Flex isn’t in your city, or job openings are not available. If that’s the case, select “Join the Waitlist” at flex.amazon.com and enter your information to be notified when any new positions open up.
How to know when you’ve been accepted
Amazon will send you a welcome email when you’ve been accepted as a driver. You can also check your status by signing into the Flex app. If you haven’t been accepted yet, you’ll still see a checklist of application items with one or more of the items unchecked.
What does the Amazon Flex background check look at?
Amazon checks for felonies and other major criminal violations going back 7 years. Issues involving theft or violence will likely disqualify you. Amazon also checks your motor vehicle record check that looks for major driving violations or a large number of citations.
Background screening should take 2-5 days to complete. It’s possible that it could take longer, but if it’s been longer than 5 days, contact Amazon Flex support.
Amazon Flex does not require extensive driving license history
Amazon Flex does not specify a license history minimum, so you qualify to drive even if your license is less than one year old. That’s a major benefit if you’re a newer driver. Many rideshare and delivery companies require at least one year of US licensing experience.
Amazon Flex insurance requirements and coverage
To qualify for Flex, you must maintain your own personal auto insurance policy. Amazon says that the policy must be, “the required insurance for delivering packages in your area,” but does not give extra detail.
Amazon provides commercial auto insurance to Flex partners while they are on the job (excluding NY state). The policy offers liability coverage, uninsured motorist coverage, and contingent comprehensive & collision coverage.
Do most policies cover package delivery? It’s a grey area in insurance that isn’t well established in all states. Most personal policies don’t cover package delivery, but Amazon isn’t known to scrutinize personal policies and reject applicants for having the incorrect insurance. Insurance products that cover rideshare activity may not include delivery. Contact an insurance agent in your area to learn more about insurance regulations in your state and how you can get a policy that properly covers you.
Find the Cheapest Insurance Quotes in Your Area
Job overview: What it’s like working for Amazon Flex
Learn the types deliveries Flex drivers perform, how to pick up shifts, and what it’s like to deliver packages for Amazon.
What type of deliveries do Amazon Flex drivers do?
The Flex app offers several different types of delivery shifts. The Flex app has help videos and articles that let you know what type of orders you’re doing, and how to complete them.
- Amazon.com — Regular Amazon package deliveries that are picked up from delivery stations
- Prime Now & Amazon Fresh — Groceries and household items picked up from Prime Now delivery stations
- Store orders — Pick up from local stores and deliver to customers
- Instant Offers — On-demand delivery. Be matched with local offers ready for immediate pick up
Special deliveries you might encounter
- Attended deliveries — The customer or another authorized person must be present
- Amazon Locker — Deliver packages to special electronic Amazon lockers that are similar to PO boxes
- Alcohol — The customer or recipient must show proof of age. Scan their ID into the app or manually enter the ID number
- Chilled and frozen — The delivery will be inside a cool bag that contains a dry ice box. Remove the package at the time of delivery and return the dry ice to the pickup station
How to schedule an Amazon Flex shift
After you’ve completed the background screening and all other application steps, new options will appear in the Flex app. The “Calendar” area is a calendar that allows you to select dates and times when you’re able to do shifts. The “Offers” menu options is where you’ll accept shifts.
Reserved Shift Offers — The “Offers” area of the app is where you can claim “Reserved Offers.” A reserved offer is a shift that has been set aside you based on your availability. You can choose to accept or decline the reserved offer, but there is a deadline to accept the shift so make sure to accept as soon as you can.
Drop-in shifts — You can also pick up shifts as they become available. These offers are in high demand and are claimed quickly. There isn’t currently a way to be notified of new Offers, so you’ll have to check the app regularly if you want to pick up a shift.
Instant Offers — Instant offers are on-demand deliveries from local restaurants and stores. In cities where available, an “Available Now” option appears on the home screen. Turn that on to make yourself available for Instant offers. You are free to decline Instant Offers with no penalty, but after you accept them you’re expected to complete the delivery.
Doing the job: What a Flex delivery shift is like
Almost everything you do during a Flex shift is initiated and concluded in the Flex app. There are many steps for every part of the process, but the Flex app always contains instructions that let you know what to do next, and how to get help.
On the day of your shift, the Flex app will notify you where to pick up your packages.
Beginning your shift and picking up packages: Check your Offer (shift) to see where your pickup station location will be. Begin your shift by arriving at the pickup station and swiping “I’ve arrived” or “I’ve parked.” Look for signs pointing to the station entrance.
An Amazon employee will check your ID and direct you to your package pickup area. Scan each package and load it into your car. After you’re done loading, tap “Swipe to finish” to begin the delivery process
Navigating to drop offs and making deliveries: After loading your car, the Flex app will show you how to navigate to each package delivery location. Check the app for special notes and instructions from the customer. To get a gate code, you may need to call the customer or support.
Once you see that you can make the delivery, scan the package and place it in a safe area.
If you’re having an issue with a delivery, contact support or the customer via the Help button in the upper corner of the app. Sometimes support or the customer will be able to assist you, other times you’ll have to mark the delivery as undeliverable.
End your shift in the Flex app after completing all deliveries. If you don’t complete all deliveries, you must return uncompleted packages to the pickup station you began at.
The Flex app guides you each step of the way, down to turn-by-turn directions. If you ever get stuck, you can always call support.
How late can you deliver? Packages should be delivered by 9pm, and the latest cut off time is 930pm.
Flex deactivation policy: Rules to follow
Amazon can be deactivate (fire) you for these reasons:
- Inactivity. You will be deactivated if you don’t schedule a shift for 180 days
- Late for shifts
- Missing scheduled shifts
- Failing to attempt to deliver packages
- Bad customer service, too many customer complaints
- Stealing, damaging packages
The most common reasons for deactivation are failing to delivery too many packages, or for poorly placing packages. It’s a double edged sword: Do you want to leave a package in an insecure area, or do you want to fail to deliver the package? The best option isn’t always clear and Amazon support can’t always help.
Is Amazon Flex a good job?
Amazon Flex is among the best of the on-demand app jobs. Flex is likely to pay better than jobs with Uber, Lyft, and delivery apps in your area. One major benefit is that you’ll always know how much you’ll earn from a Flex shift. With Uber, Lyft and delivery apps you can expect to make around $10-$15/hour after expenses, and the income can be very sporadic and unreliable.
Getting Flex shifts can be difficult because many different Flex drivers are competing for a limited number of delivery blocks. You can’t just sign on and work whenever you want, which is a benefit of rideshare and on-demand delivery apps. With Flex you have to closely monitor your availability and constantly check the app if you want to pick up additional shift.
The work you do for Flex is mostly straightforward and doesn’t involve too much customer service, which is a plus compared to Uber and Lyft. The work might be frustrating if you run into issues with your deliveries or with the app. Trouble Parking, figuring out how to get into apartment complexes and office buildings, and safely leaving packages in the right location are all challenges you’ll run into that could make your shift longer and harder than expected.
- Upsides of Flex: High pay compared to similar jobs, flexible shifts, not too much direct interaction with customers
- Downsides of Flex: No guarantee of shifts, lots of mileage on your car, issues with deliveries and app glitches can be frustrating
Other delivery services to look into:
- UberEATS: What it’s like delivering for Uber
- Should you be a driver for Postmates or DoorDash?
- Deliv: Same-day package delivery for local businesses
- Shipt: Grocery delivery
Apply for Amazon Flex
Check for availability in your city and begin the application process at flex.amazon.com