Now that Uber has entered the world of food delivery with the UberEATS app, there are more options than ever for easy food delivery. Even though competing apps like Postmates and DoorDash have been around for years, Uber EATS has quickly become a fast and convenient choice in every city that it has entered.
In this article, I cover the basics of how UberEATS works, how much it costs, and how you can use UberEATS promo codes to get free food and free deliveries. I’ll also share how you can contact UberEATS customer service to get real help with any issues you may run into.
What is UberEATS?
UberEATS is an app that allows you to order and pay for food delivery. UberEATS is a standalone app, so if you have the Uber app you’ll need to download the UberEATS app from the Google Play Store or the Apple App Store.
Uber drivers perform UberEATS deliveries by picking up your food from a restaurant and delivering it directly to you. Most Uber EATS delivery drivers can also do regular Uber trips, but some only work for UberEATS because EATS allows drivers to use older vehicles that don’t qualify for UberX. If you’re an Uber driver, you can choose whether you want to receive EATS delivery requests inside the Uber Driver App.
Want to drive for UberEATS?
Where is UberEATS available?
UberEATS is available in most major US cities and many cities in the world, but it isn’t available in all Uber markets. Click here to see if your city has UberEATS service.
How much does UberEATS cost?
The primary cost of using UberEATS is the Booking Fee, a flat delivery fee that is typically around $4.99 but can vary city to city. The rest of the cost of your order comes from the food you ordered, taxes, and an optional tip. All orders are paid for through the EATS app.
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The total cost of an UberEATS order is = The cost of your food + The Booking Fee + Taxes + Tip (optional)
Sometimes you might notice that food prices are higher on UberEATS than they are inside a restaurant, but that isn’t because Uber marks up the price. Any differences between in-person prices and UberEATS prices are either a minor data entry discrepancy, or a restaurant might decide to charge EATS customers slightly more or less.
What can you order with UberEATS? Is it only food?
UberEATS is primarily a food delivery service that offers service only from partnered restaurants that serve food, drinks, and dessert. Don’t expect to see every restaurant in your city available for delivery inside UberEATS. As Uber expands their outreach effort for UberEATS you’ll start to notice more and more available restaurants pop up in your area.
You can’t use UberEATS to order from grocery stores, liquor stores, convenience stores, or any restaurant that isn’t partnered with Uber. If you want to have an item delivered from a location that isn’t partnered with UberEATS, try Postmates. Postmates is partnered with a larger variety of stores, and Postmates drivers can buy items for you from just about any store.
Consider DoorDash and Postmates if you can’t find what you want on UberEATS
How to order food using UberEATS
Ordering food with the UberEATS app is a fairly straightforward process of setting your delivery address, finding a restaurant, and creating an order. Uber is directly partnered with every restaurant inside the EATS app, so the menu information is thorough, detailed, and updated regularly.
To begin your order, set your delivery address at the top of the screen. Find a restaurant by scrolling through recommendations, or search for specific restaurants and cuisine types. Once you’ve selected a restaurant, scroll through the menu to find items and prices.
To add an item to your cart, tap on the item and select from any required options (adding toppings, extras, etc). The default quantity for each item is 1, but you can increase that by scrolling to the bottom of each item’s page. If you haven’t selected all of the required items, the “Add to Cart” button will be greyed out and untappable. The button will turn green and become tappable once you’ve completed all the required steps for the item.
To see your order, tap “View Cart.” You can add notes to your order on the cart page for special instructions like extra sauce, napkins, etc.
Delete an item from your order: Go to the checkout page and swipe left to bring up the delete button.
Modify an item in your order: Go to View Cart, then tap the item. Make any changes, then tap “Update Cart”
Tap “Place Order” when you’ve finished building your order. Make sure to enter any promo codes before you place your order.
Track your order: After you tap “Place Order,” an order tracking screen that shows the status of your order appears. You’ll see a few different statuses in the order tracking area: ‘Confirming order with restaurant,’ ‘Preparing your order,‘ and ‘Food is on the way.’ If you leave the order tracking area, you can return to it by tapping the Orders icon at the bottom of the app, then tap the “Upcoming” tab at the top of the screen to find your order in progress.
Cancel your order: Head to the order tracking area and tap the ‘Cancel Order’ button. The cancel order button will only appear during the “Confirming your order with restaurant’ status. If the restaurant confirms your order and begins preparing it, you have to cancel your order by calling UberEATS customer service. You can’t contact your driver to cancel your order.
The UberEATS cancellation policy allows you to get a full refund if you cancel before your order has been prepared. If your order has already been prepared, it is up to the restaurant to decide if they want to offer a refund. UberEATS does not guarantee a refund in that situation.
Contact your UberEATS driver: Once your food is on the way, the order tracking screen will display your driver’s vehicle make, model, and license plate number. There is also a Contact button that allows you to call or text your driver.
Will your delivery driver bring your food to your door, or do you have to pick it up outside? After your delivery driver picks up your order, the order tracking screen will give you instructions on the top of the screen letting you know if you should go outside, or if you can wait for the deliverer to come to your door.
How to leave a tip for your UberEATS delivery driver: After your order is complete, you can rate your experience and leave a tip. Tipping is not mandatory, but I recommend it. EATS drivers are independent contractors who cover their own expenses, and the overall pay isn’t great, so any tip will really help your driver.
To rate your order, go to the order tab and tap Past Orders. Find your order and tap the “Rate Order” button. Follow the on screen steps to rate your driver and leave a tip. If you don’t want to leave a tip, you can select “Done” without selecting a tip amount.
How to contact UberEATS customer service
UberEATS orders typically go as planned, but sometimes things go wrong and you’ll need to contact Uber customer service. There are different strategies for getting help that depend on your issue, and whether your order is currently in process or if your order is complete.
- If your order hasn’t been picked up by a driver yet: Use the help feature in the app or call customer service
- If your order has been picked up: Contact your driver
How to call UberEATS customer service
The UberEATS customer service phone number is currently 1-800-253-9377
If your order hasn’t been picked up by a driver, call Uber EATS customer service to:
- Add or change items in your order
- Find out why there is significant delay
Only Uber customer service agents can contact the restaurant to change your order or deal directly with the restaurant, so it’s best to call customer service when the issue is with the food order and not with the delivery process.
Contact your EATS delivery driver to get help while the order is on the way
You can contact your delivery driver once they have picked up your order from the restaurant. You should contact your driver to:
- Change the delivery address
- Give additional details about the delivery, such as parking instructions
You can contact your driver by tapping the “Contact” button beneath their name and vehicle info on the order tracking page. You can choose to either call or text message them.
Contacting your deliverer isn’t always the right idea. The deliverer doesn’t have any control over the contents of the order, how fast the food was prepared, or any issues about your experience with the Uber app. After the delivery is complete, you’ll no longer be able to call the driver.
Need to contact Uber customer service about a regular Uber ride?
Help.uber.com is better than calling UberEATS customer service in these situations
Calling UberEATS customer service isn’t always the best way to solve your issue. Uber directs you to contact forms at help.uber.com to solve issues you have with a completed order. The contact forms ask for specific information about your issue and allow you to upload photos if necessary. If you call Uber customer service and tell them about an issue with a completed order, they may instruct you to go to help.uber.com to fill out a form.
These issues are better handled by help.uber.com, not the customer service phone number:
- A damaged order
- Order had missing items
- Issues with food quality
- Issues with applying promotions and free credits
- An issue with your delivery driver
To find the help forms at help.uber.com, click “For Eaters,” then under “Help With an Order” click the “More” button. From there you’ll get a full list of help articles. Find the relevant help article, or search for it using the search bar a the top of the page. Any further help you get from Uber will come via email.
UberEATS promo codes offer free UberEATS credits and free deliveries
There are a few different ways for Uber EATS users to get free deliveries and free food: New user promo codes, existing user promo codes, and UberEATS credits.
You can enter a promo code in Account > Promotions or during checkout at the bottom of the order screen. You will get an error message if the promo code is invalid.
UberEATS promo codes for new users offer a discount on your first order: eats-cws7s2
Promo codes for new users typically offer a discount on your first order, or first few orders. My own new user promo code offers $5 off your first 3 UberEATS orders: eats-cws7s2 is valid for all new users.
Share your own EATS promo code to get free credits toward future orders
The best way to get free UberEATS credits and free deliveries is to share your own EATS promo code. If someone enters your promo code and uses UberEATS for the first time, you’ll get credits toward your next order and the person who uses it will get a discount too.
Find your own promo code by going to the Account icon, then the “Free Food” section. The app offers a number of ways to share your code.
Are there UberEATS promo codes for existing users?
There are promo codes for existing UberEATS users who have already placed at least one order, but they are difficult to find and typically expire quickly. For example, Uber emailed me a promo code that works for both new and existing users that offers free delivery from McDonald’s on Cyber Monday only. If you were to enter that promo code the day after Cyber Monday, it would no longer work.
UberEATS sometimes emails promo codes for existing users and other special promotions, so keep an eye out for those.
More about promo codes for Uber ridesharing services
UberEATS credits: Free credits that accumulate like cash
When you share your code with others, you’re rewarded with UberEATS credits, which can be used like cash. Unused credits can be carried over to future orders. Some promotions only offer one-time benefits, such as a free delivery or a “$x off one order” promotion. You can choose to apply credits to your order on the order page.
To select or deselect Uber credits as your payment method, begin an order and head to the Cart page. Scroll down and find the payment method area and tap “Change.” If you have any available UberEATS credits, you’ll be able to select them on that page.
What’s it like delivering for UberEATS?
If you’re interested to know what it’s like to deliver food for Uber, I’ve written a few other detailed articles that describe what the job is like, how much it pays, and the requirements to get hired.
- Driving for UberEATS: What it’s like delivery food for Uber
- Vehicle requirements for UberEATS, Postmates, and DoorDash